Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Tv will do
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv…………………………………………………………………..::::::::::::::::::
I would recommend this to a friendOk for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay for what I paid, but I ended up returning it for a TCL qled, which I absolutely love!
No, I would not recommend this to a friendSolid TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price but the default color settings are off colored. I was unable to find any settings that fixed it. I have it right next to a Toshiba Fire TV that is a few years old and the tinting of the color on this Insignia is just off.
No, I would not recommend this to a friendFire TV needs a Fire Stick to use the internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within a couple of months the TV stopped connecting to the internet and has never connected again. We have to use a Firestick in order to stream on the “Fire TV”. When attempting to connect it will show the internet connection, but when you put the password in and attempt to connect, it says it timed out (immediately) and doesn’t connect (even when placed in the same room as the router). This was a gift for a loved one, so it was especially disheartening. Based on this I’m unlikely to purchase from Insignia again. Their products have been a little iffy over recent years, and this was the icing on the cake.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you experienced with your TV's internet connectivity. It's understandable that this situation is disheartening, especially since it was a gift for a loved one. We appreciate your insights and are committed to improving our products to ensure better reliability and performance. Your comments are valuable to us as we strive to enhance our offerings.
Keith | Insignia Support
- Pros mentioned:Picture quality
Terrible software
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture, terrible software, I would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts. We're glad you liked the picture quality, but we're sorry to hear that the software didn't meet your expectations. Your feedback is valuable and will help us improve. If there's anything specific you'd like to share about the software issues, please let us know!
Keith | Insignia Support
Insignia Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the apps that you add will not play even after you delete them and reinstall. They play on all the other televisions I have but this one. Not sure why. They were playing in the beginning and just stopped.
I would recommend this to a friend- Pros mentioned:Picture quality
Avoid at all costs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Operating system is garbage, extremely laggy and can barely load apps. Audio goes in and out regularly and doesn’t maintain a BT connection to my AirPods Pro’s. I would not recommend this thing to my worst enemy. The sad part is that the picture is actually pretty nice for the money. Now I need to find another cheapo set for my workout room, waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
- Cons mentioned:Remote control
Bad Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During setup we chose a language using the included remote, then the following section asked us to pair the remote. Nothing we did, including factory resetting both the TV and remote did not work. Had to return it for a upgraded TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out to us regarding your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the inconvenience you encountered during the setup process.
It is our goal to provide a seamless experience, and we regret that the remote pairing issue affected your ability to enjoy the product. We understand how frustrating it can be when technology does not work as expected, especially during setup.
If you are open to it, we would appreciate the opportunity to investigate this matter further. Your feedback is vital in helping us improve our products and services. We would like to know more about the steps you took during the pairing process and the outcomes.
In addition, we would be happy to provide troubleshooting steps or assist you in any way possible should you choose to give our products another try in the future.
Thank you for your understanding, and we wish you the best with your upgraded TV.
- Pros mentioned:Tv quality
Ehhh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out on me quick didn’t last long at all, but decent when working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that the product didn’t last as long as expected. It’s disappointing when something that performs well initially starts to have issues. We appreciate your feedback and want to make this right. Please reach out to our customer support team to discuss your experience and explore potential solutions. Thank you for sharing your thoughts, and we hope to improve your experience moving forward. Keith | Insignia Support
- Cons mentioned:Volume
NEVER AGAIN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.24 hrs after I purchased the volume went....They wouldn't exchange for a new one made a big deal about it, wanted to send the Geek Squad.....Two months earlier bought another tv 1 month after purchase picture went same deal... NEVER SHOPPING AT BEST BUY AGAIN !!!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that you've had a terrible experience with our 50" Class F30 Series LED 4K UHD Smart Fire TV. We understand how frustrating it must be to have the volume go out just 24 hours after purchasing, and then have issues with the picture on your second TV just a month later. We're disappointed that our team didn't meet your expectations in resolving the issue and didn't offer a satisfactory solution. I want to assure you that we take these incidents seriously and will use your feedback to improve our customer service. Unfortunately, since you've already experienced issues with two separate TVs, I'm going to escalate your case to our senior leadership team to ensure that we make it right. Please know that we value your loyalty and appreciate the opportunity to serve you better in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
It's Glitching
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price but two channels plays at the same time. Even when the tv is turned off, the tv is STILL on. It's frustrating to have to unplug the tv to reset it.
No, I would not recommend this to a friendApple TV app compatibility issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a goo purchase, however, it seems there’s some known compatibility issues with Apple TV and the shows resuming from the beginning after being paused. I will go back to ask about this and possibly return the tvs.
No, I would not recommend this to a friendThese new tv’s never last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this tv for just over a year and there’s a noticeable oval shape that appears in the corner of the tv (about 6inches wide) that is discolored.
No, I would not recommend this to a friendPlanned Obsolescence or Poor Quality Control?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was fine hanging, untouched, on the living room wall for 20 months. Yesterday, the screen stopped working. Just out of the blue - There's never been any indication that the LEDs were failing. I've done all the troubleshooting and it would appear the LEDs have just stopped working. It would cost more than the price of a new TV to have it repaired. I was satisfied with this TV while it did work - the sound was quite good for the price. The display was average. Connectivity and speed of navigation were wonderful. I bought this TV based on the great reviews, however, I cannot recommend it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed experience. We sincerely apologize for the sudden issue with your TV's screen. We understand how frustrating it can be when a product stops working unexpectedly, especially after a period of satisfactory performance. Your feedback is crucial in helping us identify and address these issues to improve our products and services. We appreciate your patience and will strive to enhance the quality and reliability of our offerings. Keith | Insignia Support
Awesome price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not bad for the price but mine had a picture issue
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you found the TV to be a good value for the price. However, we are sorry to learn about the picture issue you experienced. Your comments are important to us, and we will use them to improve our products. We appreciate your honesty and support. Keith | Insignia Support
MJB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should be on a pedestal. Difficulty on installation. Good value for TV this size & rated well in Consumer Reports magazine.
I would recommend this to a friendDark picture, not bright. Hate it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my room & I hate it. The colors are so off & if I try to brighten it it just looks washed out. I don’t use it much so it’s bearable, but I hate it so bad. I wish I could return it but it’s been too long.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear that you're so dissatisfied with the TV you purchased for your room. It's disappointing when a product doesn't meet expectations, especially regarding picture quality. We understand your frustration with the colors being off and the washed-out appearance when you try to brighten the screen. We regret that the TV isn't providing you with the viewing experience you were hoping for.
We understand your frustration about being outside the return window. We aim for our products to provide lasting satisfaction, and we're sorry this has not been your experience. We value your feedback, and we will use it to improve the picture quality and color accuracy of our future TVs.
While we understand that you're past the return window, if you'd like to explore any potential troubleshooting options or have any further questions, please feel free to reach out to our customer support team. They may be able to offer some suggestions or provide additional information. We appreciate you taking the time to share your honest feedback.
Keith | Insignia Support
- Pros mentioned:Picture quality
Crappy Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged and customer service asked if I wanted to keep the damaged tv and he would give me a credit for $46 but no replacement to be offered, would need to repurchase. Why would I want a damaged tv that I spent a few hundred dollars on??? Ridiculous. I had to pay for Uber XL to return it to a store
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sincerely sorry to hear about your experience. Quality and satisfaction are our top priorities, and we apologize for falling short in this instance. We understand your frustration with receiving a damaged TV and the inconvenience of having to return it. This is not the experience we aim to provide.
Our intention is to resolve issues promptly and ensure our customers receive products in perfect condition. It's disappointing to hear that our solution didn't meet your expectations. Please know that your feedback is valuable to us, and we're actively working to improve our processes to prevent situations like this in the future.
We'd like to make this right for you. Your satisfaction is important to us, and we hope to regain your trust in our products and services.
Once again, we apologize for any frustration this has caused and thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered quite a few tv's from y'all for our annual Christmas party and for company give aways well the recipient of this TV went to install their TV when they realized it was nonfunctional and had broken screen When we tried to contact a manager or get some help over the issue we couldn't talk to anyone at the store as the person on the phone said the store does not handle phone calls and we could not return the TV for a new one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the issues you encountered with your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV, as well as the difficulties you faced in obtaining assistance.
We strive to provide high-quality products, and it's disappointing to learn that your TV arrived in nonfunctional condition. I understand how frustrating it must be, especially during the busy holiday season when you needed it for your Christmas party and company giveaways.
While I cannot assist with the retailer's return process directly, I recommend reaching out to Insignia customer support at 1-877-467-4289 for further assistance. We will do our best to help you resolve this issue and ensure you receive a functional product.
Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please let us know how we can assist you further.
Slow updates and messed up loading
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software that makes it work is slow, it was also way out of date, took several updates before it started working and the updates were buggy. Took several tries and reboots.
No, I would not recommend this to a friend
