Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great but the television is doing something weird. It keeps flashing a screen saying the wifi connection failed even though I have set it up to not connect. I have to go in and reset it to HDMI 1 to watch TV and it eventually does the splash notice over and over again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Will never buy a store brand again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV according to the reviews that seemed to say that it was a great TV. Hah! I had it 10 days and this morning it went nuts! The sound was stuck on a show that I watched last night but I couldn't get the screen! So, I'm watching a food show to the sound of Dragnet!? I tried to turn the TV off but it wouldn't shut down. I went to get ready for church and noticed later that it was off. When I got home it was the same way so I boxed it up and took it back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the issues you encountered with the TV after just 10 days. It must have been frustrating to deal with the sound and screen problems, especially when you couldn't turn it off. We appreciate your patience and understand your decision to return it. If you have any further comments or need assistance, please feel free to reach out.
Keith | Insignia Support
Good for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good pick you get for what you pay. It lags for like 10 mins after you start then it does a good job.
I would recommend this to a friendGreat price for poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed to work great for about a month but now we’re starting to see the sides of the screen starting to flicker so unfortunately we’ll have to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the screen started flickering after a month of use. It's unfortunate that you'll need to return it. Your experience is important to us, and we appreciate your patience. We hope to serve you better in the future.
- Carl | Insignia Products
Bad Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound needs much improvement. A sound bar is a must with this TV.
I would recommend this to a friendHorrific Customer Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A disagreement between the Geek Squad and the exchange department is holding up the exchange of our faulty Insignia TV bought 4 months ago. We are caught in the middle with a faulty TV that we can’t watch. Horrible customer service. Beware of buying anything from Best Buy. I’ve been a loyal customer for over ten years. No more.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, ThomasM. We're very sorry to hear about the issues you're experiencing with the exchange of your Insignia™ TV and the inconvenience it has caused. We understand how frustrating this situation must be, especially as a loyal customer for over ten years. Your experience is important to us, and we want to resolve this matter as quickly as possible. Please reach out to our customer support team directly so we can assist you in resolving the issue with your TV exchange. We appreciate your patience and hope to restore your trust in our service. Ivy | Insignia Support
It was an okay purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to finally have a fire TV. However, it would be really nice if Best Buy/insignia still utilized their Alexa skill.
No, I would not recommend this to a friendDO NOT BUY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought we were getting a great deal, but the tv picture stopped working after 16 days, so when I tried to return it, they wouldn’t accept it. Thankfully, it had a manufacturers warranty on it and a Geek Squad member came out to my house and could not fix it so we did an exchange for the same TV. Surely it wouldn’t break twice in a row. This time, though it did not work right away, having sound, but no picture. I have a very low opinion of insignia and the quality of products that Best Buy puts their name behind. Unfortunately for them, but fortunate for me, will no longer shop here.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re disappointed to hear about your negative experience, Sean. We’ll investigate and take corrective measures.- Carl | Insignia Products
Price is great, warranty sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great television until it went out days after the warranty. Purchase date: 7/3/2023, Television went out 7/1/2024 but wasn’t reported until 7/12/2024. My family and I was out of a television!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV stopped working just a year and a half after purchase, and that it took a few days for you to report the issue. I understand how frustrating it must have been for your family to be without a working television, especially during peak viewing hours. I apologize that we were unable to provide a resolution in a timely manner, and I'll make sure to pass along your feedback to our team so we can improve our service and support processes. Jeth | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Good Price, Alright Picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price but it had a weird color response and it was not fluid when used as a computer monitor
No, I would not recommend this to a friendTv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the 4k. Wish it had a higher refresh rate. Max is 60hz
I would recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas present but the Tv came without the power cord and the screws :(
No, I would not recommend this to a friendNot so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote ergonomic is horrible, the equalizer option is excellent but OS is horrible, responsiveness is horrible because it freezes, HDMI is dysfunctional therefore I am unable to connect the port to my speaker
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JoshM! Thank you for your feedback on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. I'm sorry to hear about the issues you're experiencing with the remote ergonomics, OS responsiveness, and HDMI functionality. It's good to know that you find the equalizer option excellent, though.
Your feedback is valuable, and I'll make sure it gets to the right team. If you haven't already, I recommend reaching out to our customer support for assistance with the freezing and HDMI issues, for our contact information, please access the link below. They might be able to provide a solution or further support. Thank you for taking the time to share your experience. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
My TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly when compared to Samsung. Had difficulties with downloading some apps. The resolution is not the best
No, I would not recommend this to a friendBad TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out not even 4 years old got this for a gift for my mom July 4th 2023 the TV is now Dead showing a black paint screen with no picture only sound I never had a TV go bad so fast
No, I would not recommend this to a friendBad tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv didn’t last a year. Picture went black. Reset didn’t help it. Waste my money on this
No, I would not recommend this to a friendTV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected, should have asked more questions at Best Buy
No, I would not recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV lost some pixels before 2 weeks. But we have 2 more that work great. You just need to keep an eye on it
No, I would not recommend this to a friendEnergy saver?
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the fact that this television turns off if I pause it for more than a minute. You will then have to turn the TV on and start all over again from where you left off. Extremely irritating!!!
No, I would not recommend this to a friendProduct Yes....Store NO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great. Salesperson was so rude and disrespectful towards me that I'm going to return the TV.
I would recommend this to a friend
