Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Volume goes up randomly. Fire tv is very slow and lags. Can't pause it because it goes back to the main screen and you have to look for the show u were watching.
No, I would not recommend this to a friend Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas present but the Tv came without the power cord and the screws :(
No, I would not recommend this to a friendMy TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly when compared to Samsung. Had difficulties with downloading some apps. The resolution is not the best
No, I would not recommend this to a friendDO NOT BUY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought we were getting a great deal, but the tv picture stopped working after 16 days, so when I tried to return it, they wouldn’t accept it. Thankfully, it had a manufacturers warranty on it and a Geek Squad member came out to my house and could not fix it so we did an exchange for the same TV. Surely it wouldn’t break twice in a row. This time, though it did not work right away, having sound, but no picture. I have a very low opinion of insignia and the quality of products that Best Buy puts their name behind. Unfortunately for them, but fortunate for me, will no longer shop here.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re disappointed to hear about your negative experience, Sean. We’ll investigate and take corrective measures.- Carl | Insignia Products
Tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the 4k. Wish it had a higher refresh rate. Max is 60hz
I would recommend this to a friendGreat price for poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed to work great for about a month but now we’re starting to see the sides of the screen starting to flicker so unfortunately we’ll have to return.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the screen started flickering after a month of use. It's unfortunate that you'll need to return it. Your experience is important to us, and we appreciate your patience. We hope to serve you better in the future.
- Carl | Insignia Products
okay only product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent smart fire tv for the money. Initial connectivity was easy. Picture quality was substandard, and would not stay connected to wi-fi
No, I would not recommend this to a friendPrice is great, warranty sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great television until it went out days after the warranty. Purchase date: 7/3/2023, Television went out 7/1/2024 but wasn’t reported until 7/12/2024. My family and I was out of a television!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV stopped working just a year and a half after purchase, and that it took a few days for you to report the issue. I understand how frustrating it must have been for your family to be without a working television, especially during peak viewing hours. I apologize that we were unable to provide a resolution in a timely manner, and I'll make sure to pass along your feedback to our team so we can improve our service and support processes. Jeth | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV lost some pixels before 2 weeks. But we have 2 more that work great. You just need to keep an eye on it
No, I would not recommend this to a friendDidn't even last 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a year and a half ago and product is dead already. Screen is dark and flickers so you can only hear sound. It will cost more to fix it than I paid for it. It wasn't incredibly expensive, but I really did expect it to last longer than this. Absolute garbage. Not to mention the absolute crummy service I received trying to get it. This was the very last purchase I ever make from BestBuy.
No, I would not recommend this to a friendProduct Yes....Store NO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great. Salesperson was so rude and disrespectful towards me that I'm going to return the TV.
I would recommend this to a friendWill never buy a store brand again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV according to the reviews that seemed to say that it was a great TV. Hah! I had it 10 days and this morning it went nuts! The sound was stuck on a show that I watched last night but I couldn't get the screen! So, I'm watching a food show to the sound of Dragnet!? I tried to turn the TV off but it wouldn't shut down. I went to get ready for church and noticed later that it was off. When I got home it was the same way so I boxed it up and took it back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the issues you encountered with the TV after just 10 days. It must have been frustrating to deal with the sound and screen problems, especially when you couldn't turn it off. We appreciate your patience and understand your decision to return it. If you have any further comments or need assistance, please feel free to reach out.
Keith | Insignia Support
TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected, should have asked more questions at Best Buy
No, I would not recommend this to a friendNot so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote ergonomic is horrible, the equalizer option is excellent but OS is horrible, responsiveness is horrible because it freezes, HDMI is dysfunctional therefore I am unable to connect the port to my speaker
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JoshM! Thank you for your feedback on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. I'm sorry to hear about the issues you're experiencing with the remote ergonomics, OS responsiveness, and HDMI functionality. It's good to know that you find the equalizer option excellent, though.
Your feedback is valuable, and I'll make sure it gets to the right team. If you haven't already, I recommend reaching out to our customer support for assistance with the freezing and HDMI issues, for our contact information, please access the link below. They might be able to provide a solution or further support. Thank you for taking the time to share your experience. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Horrific Customer Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A disagreement between the Geek Squad and the exchange department is holding up the exchange of our faulty Insignia TV bought 4 months ago. We are caught in the middle with a faulty TV that we can’t watch. Horrible customer service. Beware of buying anything from Best Buy. I’ve been a loyal customer for over ten years. No more.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, ThomasM. We're very sorry to hear about the issues you're experiencing with the exchange of your Insignia™ TV and the inconvenience it has caused. We understand how frustrating this situation must be, especially as a loyal customer for over ten years. Your experience is important to us, and we want to resolve this matter as quickly as possible. Please reach out to our customer support team directly so we can assist you in resolving the issue with your TV exchange. We appreciate your patience and hope to restore your trust in our service. Ivy | Insignia Support
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, but it tweaks out sometimes. Delayed if you will
I would recommend this to a friendTemporary and good for the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it needs to do although I had to replace it three times in 5 years
I would recommend this to a friendAverage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow but good enough to have in your bedroom. But disconnects from wifi often if to far from router.
No, I would not recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv but color could be better. In the standard mote it’s a little yellowish.
No, I would not recommend this to a friendDO NOT BUY THIS BRAND ESPECIALLY FROM BEST BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely disgusting experience buying this TV. It does not work properly keeps getting restarted every 10 minutes. Also, best buy is of absolutely no help. I tried getting a replacement but best buy even cancelled the replacement order. I am not sure what do I do with this thing when it does not work. When I call customer care, these guys keep me on hold for so long and stop responding. This has been one of the most frustrating buying experiences ever.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We truly value your feedback and understand that experiencing issues with a product can be very frustrating. Your insights are important to us, and they will contribute to our ongoing efforts to enhance our customer service and product performance. We appreciate your patience, and we're here to listen if you have any more thoughts to share! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240