Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Its ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing exciting about this tv . I dont see the qled
No, I would not recommend this to a friendToo expensive for what they do
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered what I thought was hidden cird installation ($240) only to find out that what's offered at that price is a standard installation. I can get that much, much cheaper that $240. Requested a return and will purchase the tv and hired an outside installer for much cheaper.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the confusion regarding the installation service. It's understandable that you would expect more for the price you paid. We appreciate your feedback and will use it to improve our service descriptions. If you have any other concerns or need further assistance, please let us know. Thank you for your understanding. - Carl | Insignia Products
Not all apps work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t allow Spectrum to be added. Not sure if it’s becuase of Spectrum or the TV but either way it doesn’t meet my needs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that you're having trouble adding Spectrum to your TV. It's frustrating when a product doesn't meet your needs. Please reach out to our customer service team for assistance. They can help determine if the issue is with the TV or Spectrum and find a solution for you. Your satisfaction is important to us, and we appreciate your feedback.
Keith | Insignia Support
Insignia 50" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tube went dark after a year. Always buy the protection warranty unless you want to buy a new TV every year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DarrylB,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
TERRIBLE Company!! Awful policies!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY from Best Buy! Purchased this tv and was not aware of the 15 day return policy (all of Best Buy’s competitors offer twice as long return windows). I tried to return the tv just 2 days after the deadline and was treated AWFUL and scolded for not knowing their policy. Go ANYWHERE else to buy your electronics so you are given ample time to change your mind! Definitely NOT customer centric!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you encountered regarding the return policy and the service you received during your attempt to return the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV.
We understand that the15-day return window may not meet the expectations set by other retailers, and we appreciate your feedback on this matter. Our goal is to provide a positive shopping experience, and we regret that we fell short in your case.
Your comments will be shared with our team as we continually strive to improve our policies and customer service. We value your input and hope you might consider giving us another chance in the future.
Thank you again for your feedback. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Remote control
Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in all very good. Your tech who did the installation advised that verizon remote could not be set to use single button on-off control. Instructions for remote clearly shows how this is done. I expected bett
I would recommend this to a friend Screen issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV screen started flickering with vertical lines. I purchased the product in May, only 2 months have elapsed. I am unable to get any prompt response from the support team.
No, I would not recommend this to a friendNice tv but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Just wish it wasn’t cumbersome with setup
I would recommend this to a friendTV Stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has stopped working only had it one year and a half.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We are sorry to hear about the issue with your TV. Since it has only been a year and a half, it might still be covered under warranty. We recommend checking your warranty policy or contacting the retailer where you purchased the TV for further assistance. If the warranty has expired, you might consider reaching out to a professional TV repair service to diagnose and fix the problem. Your comments are valuable to us, and we will take them into consideration as we work to improve our products.
Keith | Insignia Support
junk great at freezing up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv is junk all it does is freeze up i have to unplug it over and over terrible junk tv'' it cant even find the remote in front of it '''terrible freezing up software junk junk junk junk....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with your TV. We understand how frustrating it can be when a product doesn't perform as expected. We are committed to addressing these issues and improving our software to ensure a better experience for our customers. Your comments are valuable to us, and we will use them to make necessary enhancements.
Keith | Insignia Support
Disappointing purchase.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV a year and a half ago. I now have a black screen with no sound. I did all the protocols recommended to solve the issue. They didn't work. This is the first product I bought from this brand and will not buy anymore. It was good while it lasted, but it really wasn't that much time. I expected better longevity.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We're truly sorry to hear about the issues you've encountered and understand your disappointment.
We take full responsibility for the inconvenience this has caused. It's important to us that our products meet your expectations for quality and longevity. We would like to help resolve this issue for you. Please reach out to our customer service team so we can assist you further and explore possible solutions, such as repair or replacement options.
Your feedback is invaluable as it helps us improve our products and services. We appreciate your patience and hope to restore your confidence in Insignia™. Thank you for giving us the opportunity to make things right. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Shipt is horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shipt delivery driver drove around for 2 hours took a picture of the box and said it was delivered. Her tracking said she never got within 5 miles of may address. Best buy made it right and shipped a replacement via FEDEX.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience caused by the initial delivery issue. We are glad to hear that Best Buy resolved the situation by shipping a replacement via FEDEX. Your satisfaction is important to us, and we are committed to ensuring you receive your orders promptly and accurately.
Keith | Insignia Support
Crappy tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about 2 years then backlight went out. Over $200 to fix on a $300 tv.
No, I would not recommend this to a friendPlease don’t do it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I could have ever purchased. It refuses to stay connected to the wifi. It buffers constantly and when it does play it disconnects midway through a movie or show. My apartment has fiber wifi so I can’t fiddle with a router. But I upgraded to a higher speed to see if that would help and the tv will not even show the higher speed as an option. Get my computer, phone, tablet, and two Alexa’s are connected to it. The picture quality isn’t great either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lindsays,
Thank you for writing a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Only lasted less than a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had the tv for 10 months and it randomly “blew up” or popped and i had just turned it on
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about your experience with the TV. We understand how concerning this must be. Your feedback is important to us, and we will use it to improve our products. Thank you for bringing this to our attention.
- Carl | Insignia Products
berdj
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good service fair price and follow up trouble shooting
I would recommend this to a friendLazy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great. Salesperson was super lazy not willing to help. Eventually a manager asked if we needed help and she was amazing.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're glad to hear that you're enjoying your TV and that the manager was able to provide you with excellent assistance. However, we apologize for any inconvenience or frustration caused by the initial lack of support from the salesperson. Providing exceptional service to our customers is important to us, and we'll use your feedback to address any issues and ensure better experiences in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Cable Company Not Compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were informed by our cable company that this brand is not compatible with the cable company. Best Buy should make it known so others will not have to return the TV for this reason.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GRRT,
Thank you for taking time to write a review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
Lasted a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for only a month before it completely broke. Screen had glitching lines all through it & geek squad couldn’t fix it after 2 weeks of waiting. Been almost a month now without a tv & is such a headache to replace. Recommend buying a more reliable brand for $30 more.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you experienced with your TV and the inconvenience it has caused. It's frustrating when a new product malfunctions, and we understand your disappointment with the repair process. We appreciate your feedback and understand your recommendation to consider other brands. We strive to provide reliable products, and we'll use your experience to improve our quality control. We hope you are able to get your replacement TV soon. - Carl | Insignia Products
Bad tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble with the hdmi input. Hard to switch from all the apps to regular tv. Too many options take over a simple input. Have trouble with sound. It mutes by itself and hard to un mute it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ArmandoD,
Thank you for writing a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
