Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
I wish there was a score lower than 1 star!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy sold me a defective tv. From the time the tv arrived and I opened the box you could tell it had already been opened and possibly already returned. The remote was at the top and not in the bag with the manual like usual. As soon as I turned it on there was a huge vertical line on the tv. I honestly believe BestBuy sold an open & defective return as a brand new tv! Extremely annoyed and disappointed!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m really sorry to hear about your experience with the TV you purchased from BestBuy. It must have been incredibly frustrating and disappointing to receive a product that appeared to have been previously opened and was defective right out of the box. Your expectations for a new purchase should always be met, and it’s understandable how this situation would leave you feeling annoyed and let down. We’ll make sure to address this issue to prevent it from happening again. We recommend reaching out to us at 1-877-467-4289 Monday-Saturday 8 a.m. to 9 p.m. CT.
Rolf | Insignia Support
https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
40 minute initial setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First it needs to update for about 15 minutes bc it ships with ancient software I guess. Then it needs to install the updates for ten minutes. Then it takes 5 minutes to setup your Amazon acct bc this is a fire tv. Then it takes 10 minutes to install your Amazon apps. All for a $200 tv. The tv quality may be decent but it’s obvious Best Buy puts zero effort into the software and update process. They sell you the tv and don’t care about the experience after.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and frustration you experienced with the setup process of your TV. Ensuring a smooth and efficient setup experience is important to us, and we regret any difficulties you encountered. Your feedback regarding the software and update process is valuable, and we'll use it to review and improve our procedures to provide a better customer experience in the future. If you need any assistance or have any further concerns, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Ex tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy 2: first one -when I brought it home it “spidered” when I turned it on. Brought it back for an exchange Lasted 1 year and 2 days before it crapped out; picture just stopped and because it’s a fire tv you can’t get switch it over to just tv to watch.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV got lines in display aftet only a year. Was never moved.
No, I would not recommend this to a friendThe worst TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A year into having the TV and it no longer works and gave me a bunch of trouble along the way. DO NOT buy this brand. You get what you pay for, that’s what I get for going cheap
No, I would not recommend this to a friendA very unhappy customer to a very unresponding bus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your customer service and curbside pick up are horrendous. You leave Customer sitting out there for a half hour and never tell them curbside pick up is not available after you’ve given them a number and told them 10 minutes they’d be out. And then, when you go in the store, they won’t help you out with the TV. I had to get a stranger to help me put my TV in the car. Thanks for nothing To be perfectly honest, this is probably my eighth review written to you with exactly the same complaint and you’ve never contacted me at all. You’re paying me lip service.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 45W USB-C Compact Super Fast Charging Wall Charger for USB-C Smartphones & Tablets! We understand that you are having issues when you purchased the TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty product. INSIGNA TV. Called Best Buy 4 weeks after i bought it. They will not take anything back in store after 15 days! I will never buy anthing from Best Buy again!!!!!
No, I would not recommend this to a friendDefective 3.5mm ports
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3.5mm port generates a loud hissing/buzzing sound. I exchanged the first TV thinking I had a defective model, and now the second one is having the same issue. I have two other TV's I've tested in the same area with the same headphones that do not have this issue. So either the 3.5mm ports are defective or the TV itself is generating some kind of interference. I'll be returning this second one and going with a Sony or RCA, as these are the brands of the other TV's I tried replicating the issue with.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
Airplay does not work at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Airplay does not work at all on this TV, despite it claiming that it's supported. I enabled Airplay 2 on this TV and when I try to connect with my iPhone, iPad, or Mac via Screen Mirroring in the control center, it just says that I'm unable to connect with this TV. It's ridiculous that the TV says it can support Airplay in the menu but it does not. Absolutely terrible!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your feedback and understand your frustration with the Airplay feature. Your input is valuable to us, and we are always looking for ways to enhance our products and user experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Not built to last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in September 2023. Not even 2 years old and the bottom third of the screen went completely dim. Much like everything nowadays, not built to last!!!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Returning it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month in a half started to have issues with the screen. I'm returning it. I loved the image and sound quality but is going back!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Stephanie,
It is really important to hear your feedback about this product. We want to know your feedback so we can continue to improve the quality of this television. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Becomes paperweight after 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this tv for less than 15 months and had already had the backlight go out. Seems that Insignia has decided to quit making quality tvs that will last 10+ years and have opted to make disposible tvs instead. Enjoyed it until it went out but it is too much to spend for only 14 months!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you experienced with the TV's backlight. We understand your frustration and appreciate your input. Your comments are valuable to us, and we will use them to improve the quality of our products. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
Faulty TV! Horrible policies.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv brand ! Purchased for my grandmother’s 68th birthday in January. By February the tv wouldn’t turn off and now in March the tv is stuck on an update and will not work. Best Buy won’t exchange it and they want me to pay for someone to fix it. Terrible policies for a tv that isn’t 90 days old!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We sincerely appreciate your feedback and understand how important it is for our products to function reliably, especially for special occasions like your grandmother's birthday. Your insights will certainly help us in our ongoing efforts to enhance our product offerings and customer experience. Thank you for your valuable input! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
TV only last for 18 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 6 of these TVs and 4 of them have already died in under 2 years. The backlight has gone out on them. Do not waste your money on these cheap TVs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your feedback and understand the importance of dependable products in your home. Your experience will help us in our ongoing efforts to improve and provide a better experience for our customers. Thank you for being part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Insignia TVs are the worse to buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia TVs are the WORSE . I have bought THREE and within 2 years ALL THREE have gone out! The warranty is TERRIBLE on these ! I will NO LONGER BUY anything like this from BESTBUY1 Their stuff is CRAP!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Sound goes in and out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good- sound goes in and out so not very good at all
No, I would not recommend this to a friend Sleep Timer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works great. HOWEVER, you can’t disable the sleep timer. Spoke to customer service, and the most you can get is 4 hours. I think it’s pretty ridiculous that I can’t control if my tv stays on or is turned off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I understand your frustration with the sleep timer on your TV. It's definitely inconvenient when a feature you want to control is limited. I can confirm that if customer service stated a 4-hour max, that's the current limitation. I agree that it's reasonable to expect control over whether your TV stays on or off.
I will forward your feedback regarding the sleep timer limitation to our product development team. Customer feedback is essential for us to improve our products.
If you have any other questions or concerns, please don't hesitate to contact our customer support at 1-877-467-4289. - Carl | Insignia Products
Shipping is Flawd
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So we’re about a week past due for the scheduled delivery date. I was approved for a return, which I still have yet to receive. Package has been stuck on “Delayed” one state over from me for well over a week now. I don’t suggest getting unless you can pick up same day. Now debating on whether or not to go in and cause a huge disruption until matter is fixed. We’ll see how I feel this week
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KennethR,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sound Jumps From Low To High Without Touching The Volume and it Take a long Time for the TV To Come On and it Freezes a lot
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SimoneP! Thank you for sharing your feedback regarding the issues you’re encountering with your TV. We apologize for any inconvenience and are committed to ensuring a positive viewing experience with our products.
We understand your concerns about the sound fluctuating from low to high without adjusting the volume, the TV’s slow startup time, and frequent freezing. Rest assured, we aim to promptly address these issues to enhance your TV’s performance.
To assist you further, please reach out to us at 877-467-4289. We’ll gather specific details about your situation and work toward finding a solution. Your feedback is invaluable, and we appreciate your trust in our product quality and reliability. Thank you for bringing these matters to our attention.
JC | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a weird wave that happens across the screen a lot and is now green screen glitching.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your insights regarding the display issues you've experienced. We aim to provide a high-quality viewing experience, and your comments are valuable in helping us understand areas where improvement may be needed. We hope that you continue to enjoy the features and entertainment options that the Fire TV offers! Thank you for being a part of the Insignia community. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
