Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Check your warranty!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the television was superb in the quality of viewing, it was not covered under the warranty plan when my grandson accidently broke it. Therefore I will never buy another tv from best buy!! Check your warranty coverage!!!
No, I would not recommend this to a friendNot what i expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont really carr for this tv the quality of the picture sucks
No, I would not recommend this to a friendToo expensive for what they do
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered what I thought was hidden cird installation ($240) only to find out that what's offered at that price is a standard installation. I can get that much, much cheaper that $240. Requested a return and will purchase the tv and hired an outside installer for much cheaper.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the confusion regarding the installation service. It's understandable that you would expect more for the price you paid. We appreciate your feedback and will use it to improve our service descriptions. If you have any other concerns or need further assistance, please let us know. Thank you for your understanding. - Carl | Insignia Products
berdj
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good service fair price and follow up trouble shooting
I would recommend this to a friendPlease don’t do it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I could have ever purchased. It refuses to stay connected to the wifi. It buffers constantly and when it does play it disconnects midway through a movie or show. My apartment has fiber wifi so I can’t fiddle with a router. But I upgraded to a higher speed to see if that would help and the tv will not even show the higher speed as an option. Get my computer, phone, tablet, and two Alexa’s are connected to it. The picture quality isn’t great either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lindsays,
Thank you for writing a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Not all apps work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t allow Spectrum to be added. Not sure if it’s becuase of Spectrum or the TV but either way it doesn’t meet my needs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that you're having trouble adding Spectrum to your TV. It's frustrating when a product doesn't meet your needs. Please reach out to our customer service team for assistance. They can help determine if the issue is with the TV or Spectrum and find a solution for you. Your satisfaction is important to us, and we appreciate your feedback.
Keith | Insignia Support
TERRIBLE Company!! Awful policies!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY from Best Buy! Purchased this tv and was not aware of the 15 day return policy (all of Best Buy’s competitors offer twice as long return windows). I tried to return the tv just 2 days after the deadline and was treated AWFUL and scolded for not knowing their policy. Go ANYWHERE else to buy your electronics so you are given ample time to change your mind! Definitely NOT customer centric!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you encountered regarding the return policy and the service you received during your attempt to return the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV.
We understand that the15-day return window may not meet the expectations set by other retailers, and we appreciate your feedback on this matter. Our goal is to provide a positive shopping experience, and we regret that we fell short in your case.
Your comments will be shared with our team as we continually strive to improve our policies and customer service. We value your input and hope you might consider giving us another chance in the future.
Thank you again for your feedback. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Cable Company Not Compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were informed by our cable company that this brand is not compatible with the cable company. Best Buy should make it known so others will not have to return the TV for this reason.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GRRT,
Thank you for taking time to write a review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Insignia Support || https://www.insigniaproducts.com/
Check your box immediately.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV in November for our patio. We just opened it in May to put it up. There is no remote. Too late to return it. Bought a universal insignia remote from best buy and cannot get the TV to work because it wont stop searching for the remote that wasn't in the box.
No, I would not recommend this to a friendLazy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great. Salesperson was super lazy not willing to help. Eventually a manager asked if we needed help and she was amazing.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're glad to hear that you're enjoying your TV and that the manager was able to provide you with excellent assistance. However, we apologize for any inconvenience or frustration caused by the initial lack of support from the salesperson. Providing exceptional service to our customers is important to us, and we'll use your feedback to address any issues and ensure better experiences in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Bad tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble with the hdmi input. Hard to switch from all the apps to regular tv. Too many options take over a simple input. Have trouble with sound. It mutes by itself and hard to un mute it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ArmandoD,
Thank you for writing a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Ex tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy 2: first one -when I brought it home it “spidered” when I turned it on. Brought it back for an exchange Lasted 1 year and 2 days before it crapped out; picture just stopped and because it’s a fire tv you can’t get switch it over to just tv to watch.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
A very unhappy customer to a very unresponding bus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your customer service and curbside pick up are horrendous. You leave Customer sitting out there for a half hour and never tell them curbside pick up is not available after you’ve given them a number and told them 10 minutes they’d be out. And then, when you go in the store, they won’t help you out with the TV. I had to get a stranger to help me put my TV in the car. Thanks for nothing To be perfectly honest, this is probably my eighth review written to you with exactly the same complaint and you’ve never contacted me at all. You’re paying me lip service.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 45W USB-C Compact Super Fast Charging Wall Charger for USB-C Smartphones & Tablets! We understand that you are having issues when you purchased the TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
40 minute initial setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First it needs to update for about 15 minutes bc it ships with ancient software I guess. Then it needs to install the updates for ten minutes. Then it takes 5 minutes to setup your Amazon acct bc this is a fire tv. Then it takes 10 minutes to install your Amazon apps. All for a $200 tv. The tv quality may be decent but it’s obvious Best Buy puts zero effort into the software and update process. They sell you the tv and don’t care about the experience after.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and frustration you experienced with the setup process of your TV. Ensuring a smooth and efficient setup experience is important to us, and we regret any difficulties you encountered. Your feedback regarding the software and update process is valuable, and we'll use it to review and improve our procedures to provide a better customer experience in the future. If you need any assistance or have any further concerns, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Defective 3.5mm ports
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3.5mm port generates a loud hissing/buzzing sound. I exchanged the first TV thinking I had a defective model, and now the second one is having the same issue. I have two other TV's I've tested in the same area with the same headphones that do not have this issue. So either the 3.5mm ports are defective or the TV itself is generating some kind of interference. I'll be returning this second one and going with a Sony or RCA, as these are the brands of the other TV's I tried replicating the issue with.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
Disappointing purchase.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV a year and a half ago. I now have a black screen with no sound. I did all the protocols recommended to solve the issue. They didn't work. This is the first product I bought from this brand and will not buy anymore. It was good while it lasted, but it really wasn't that much time. I expected better longevity.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We're truly sorry to hear about the issues you've encountered and understand your disappointment.
We take full responsibility for the inconvenience this has caused. It's important to us that our products meet your expectations for quality and longevity. We would like to help resolve this issue for you. Please reach out to our customer service team so we can assist you further and explore possible solutions, such as repair or replacement options.
Your feedback is invaluable as it helps us improve our products and services. We appreciate your patience and hope to restore your confidence in Insignia™. Thank you for giving us the opportunity to make things right. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
I wish there was a score lower than 1 star!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy sold me a defective tv. From the time the tv arrived and I opened the box you could tell it had already been opened and possibly already returned. The remote was at the top and not in the bag with the manual like usual. As soon as I turned it on there was a huge vertical line on the tv. I honestly believe BestBuy sold an open & defective return as a brand new tv! Extremely annoyed and disappointed!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m really sorry to hear about your experience with the TV you purchased from BestBuy. It must have been incredibly frustrating and disappointing to receive a product that appeared to have been previously opened and was defective right out of the box. Your expectations for a new purchase should always be met, and it’s understandable how this situation would leave you feeling annoyed and let down. We’ll make sure to address this issue to prevent it from happening again. We recommend reaching out to us at 1-877-467-4289 Monday-Saturday 8 a.m. to 9 p.m. CT.
Rolf | Insignia Support
https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Only lasted less than a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had the tv for 10 months and it randomly “blew up” or popped and i had just turned it on
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about your experience with the TV. We understand how concerning this must be. Your feedback is important to us, and we will use it to improve our products. Thank you for bringing this to our attention.
- Carl | Insignia Products
TV Stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has stopped working only had it one year and a half.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We are sorry to hear about the issue with your TV. Since it has only been a year and a half, it might still be covered under warranty. We recommend checking your warranty policy or contacting the retailer where you purchased the TV for further assistance. If the warranty has expired, you might consider reaching out to a professional TV repair service to diagnose and fix the problem. Your comments are valuable to us, and we will take them into consideration as we work to improve our products.
Keith | Insignia Support
- Pros mentioned:Picture quality
Returning it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month in a half started to have issues with the screen. I'm returning it. I loved the image and sound quality but is going back!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Stephanie,
It is really important to hear your feedback about this product. We want to know your feedback so we can continue to improve the quality of this television. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285