Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Stopped working in less than a year
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for less than 1 year. All the streaming apps started crashing. Initially thought it was the apps, but it got progressively worse. After 15 seconds the TV will either freeze and you have to unplug it or it restarts. It's impossible to use. Insignia customer service keeps walking me through a reboot, but the TV will not stay on long enough. Don't buy!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HollyM! I'm truly sorry to hear about the frustration you've experienced with your Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. It must be incredibly frustrating to have the streaming apps constantly crashing and the TV freezing or restarting after only 15 seconds of use. Please know that we are here to help and will make it right for you. We offer assistance covered by the manufacturer's warranty, so please don't hesitate to call 1-877-467-4289 for further support.
JC | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Not worth the major discount I got
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in a hurry to get a tv and didn’t do as much research as I should have done but after receiving a broken one and then receiving a tv that wouldn’t turn on for a week, it’s been a super frustrating experience. So after not messing with it at all for a few days, the tv turns on, by itself, while I’m cooking and hasn’t been much of an issue. I don’t like the suggestive selling for shows and then realizing I don’t have an app/subscription for the movie I wanted to watch.
No, I would not recommend this to a friendFirst experience went Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Quality of the TV was not good enough for my expectations when I check. On Amazon on same price I was able to buy brand New but I am not satisfied with delivery I received it was scratched on screen. Not good enough
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I understand your disappointment with the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV. You were expecting a certain level of quality, but unfortunately, it didn't meet your expectations. I can see that on Amazon, you could've gotten a brand new one at the same price, and that's not what you received. I'm sorry to hear that the screen was scratched during delivery. That's unacceptable. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Beautiful TV; poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a nice open-box deal. After receipt I noticed it was missing screws for the feet, and rather than simply mailing me a set of screws, I was directed to return the product or visit the physical store. Not very much common sense or regard for the environment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your open-box purchase of the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV came with missing parts, specifically the screws for the feet. It's unacceptable that you were instructed to return the product or visit a physical store instead of simply being provided with the necessary replacement parts. I apologize for the inconvenience and frustration this has caused, and I'll make sure to pass along your feedback to our team so we can review and improve our return and customer service processes. . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Do Not Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen blacked out after 2 months of purchasing it. It was a gift for my mom for mother's day. I had to transfer the tv all the way back to my home for a repair technician to come out. For the price this was not worth it. Thats what I get for trying to be cheap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV experienced issues with the screen blacking out after just two months of use. I can imagine how frustrating it must have been to have to transport the TV to have a repair technician come out. I appreciate your feedback and apologize for the inconvenience this has caused, especially since it was a gift for your mom's Mother's Day. I'll make sure to pass on your concerns to our team, and we'll work on improving our product quality to prevent such issues in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Not so good after a year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased to replace the same exact TV that was only 15 months old!! I only purchased because it was less money than last time I also got 5 yr protection so time will tell
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Slick,
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Horrible, broke after less and an month in a half
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv stopped working less than a month and a half after owning it. It can not be returned as it is past the 30 days. So disappointed and such a waste of money. Save yourself and purchase a different tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. I'm very sorry to hear that it stopped working after such a short period. We understand how disappointing this must be, especially when it falls just outside the return window.
Your feedback is important to us, and we take it seriously. I recommend reaching out to our customer support team for assistance with troubleshooting or exploring warranty options to address this issue. We want to ensure you have a working product and a better experience.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.
Worst company ever!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received TV that was broken into a million pieces and company refused to rectify or even help the situation. I even had a claim opened but nobody ever responded even though I was promised someone would email me within 48 hours. I have bought several TVs and other things from here but will NEVER buy another thing from them!! Absolutely terrible
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are deeply sorry to hear that you received a damaged TV and were unable to get the assistance you needed from our customer service team. We understand how frustrating it must be to receive a broken product and not receive a timely response to your concerns. We apologize for the disappointing experience and the lack of resolution. We're truly sorry that we fell short of our commitment to providing excellent customer service. We'll take this feedback seriously and use it to improve our processes to ensure that this type of situation doesn't happen again. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Best Buy Customer Service HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely HORRIBLE - TV died in 21 days and because I was past the 15 day return, Best Buy would not even do just an exchange. Instead they made me buy a $50 Plus Membership in order for me to return/exchange. Best Buys customer service is beyond horrible. You have lost me as a customer and will not be shopping there again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're deeply sorry to hear about your negative experience with the TV and the difficulties you faced with the return process at Best Buy. Ensuring customer satisfaction is our top priority, and we apologize for falling short of your expectations in this instance. Your feedback regarding the return policy and customer service is valuable, and we'll use it to address and improve our processes. If there's anything else we can do to assist you or if you have further concerns, please reach out to us directly. We appreciate your understanding and regret any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stopped connecting to the internet. No one can help me, Amazon or my service provider. The tv has a defect.
No, I would not recommend this to a friendBuy at your own risk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black within 60 days of purchase and it has been a nightmare getting anyone to service or repair
No, I would not recommend this to a friendNo refund
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this in November. It is now a week away from Christmas and still never arrived only for me to see it was returned to the store BECAUSE THE DELIVER DRIVERS BROKE THE TV AND SENT IT BACK WITHOUT BEING REFUNDED!
No, I would not recommend this to a friendNo Instruction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated set up, had to enlist nephew to set up and he had to use YouTube to complete the set up. No instructions for this "old school" consumer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Teapot,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 initially and 2 have gone bad. Cheap price point but only lasted just outside the warranty.
No, I would not recommend this to a friendNot what I expected from Best Buy or Insignia
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the screen was damaged. It had a white pale glaze which distorted the image. My tv was not eligible for return and now I have to wait 2 weeks for a tech to look at it because it’s still under warranty of its first year. Disappointed with this TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Javi, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Insignia Support
Insignia fire tv hiccup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV on June 1st. The lines appeared across the top of the screen after June 16th so I am stuck with a "NEW" TV that isn't working properly. Very disappointed with this Insignia fire tv. What a waste of money!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re genuinely sorry to hear about the issues you’ve encountered with your TV. It’s incredibly frustrating when a product doesn’t perform as expected, especially when it’s a recent purchase.
We understand your disappointment and want to make things right. They’re here to assist you and ensure that you receive a product that meets your expectations.
Thank you for sharing your feedback. We’ll use your experience to improve our quality control and customer service. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
WiFi issues and doesn’t support all apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. It wouldn’t work with all apps and terrible WIFI connection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize to hear that you had to return the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV due to issues with compatibility and connectivity. You experienced problems with the TV's ability to work with certain apps and struggled with a terrible WiFi connection, which was frustrating and disappointing. I'm sorry that this product didn't meet your expectations, and I'd appreciate any additional details about the specific apps you were unable to use and any troubleshooting steps you took to resolve the WiFi issue. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Good until it wasn’t
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went black shy of two years and the picture won’t show only audio
No, I would not recommend this to a friendPass in insignia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our first tv was missing legs. Ok, annoying but no big deal let’s get a brand new box. We got all the way set up in apps successfully and the screen literally just went dark for no reason. No picture ever showed up again. We bought a Samsung at Sam’s Club for my mom and it’s had no problems so far.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Melanie,
We truly apologize for all of your inconvenience with this TV. It is important for us to know your feedback so we can continue to improve its quality. Please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Give me my Refund A. Harris/Advocate For Justice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complaint: You have my TV and Money. You sent wrong TV. Best Buy keep lieing about my refund and have been Rude to me for 1 month. This is theft. Give me my Refund. UPS has picked up TV and it has been received at warehouse. Give me my Refund! BLESSINGS A.Harris/ Advocate For Justice
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AliceH,
Thanks for taking the time and effort to leave a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV (NS-50F301NA24). We're very sorry to read about your experience. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
