Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Extremely slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to start and to get to the apps are even worse
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that you're experiencing slow startup and app loading issues with your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV. We understand how frustrating that can be, and we're committed to helping you resolve the issue. Can you please reach out to our customer service team so we can further assist you? We may need to troubleshoot some settings or perform a software update to get your TV running smoothly again. We're always here to help and want to ensure you have the best possible viewing experience. Your satisfaction is our top priority, and we appreciate your feedback in helping us improve our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Noooooo! Just sound no lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Led went out and now all i have is sound Just stopped working @ im so disappointed
I would recommend this to a friendBacklight out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. The backlight went out in less than 2 years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DanielN,
Thank you for sharing your feedback regarding the Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the backlight issue you're experiencing. We understand how disappointing it can be when a product doesn't meet your expectations.
Our team is committed to ensuring that our products meet your satisfaction. We recommend reaching out to our customer support team for assistance with this issue. They can provide troubleshooting steps or discuss potential repair options. We want to ensure you have the best possible experience with our product.
Thank you for your patience and understanding. - Emman | Insignia Products
DO NOT BUY!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.18 months in... it has died. Not worth it! We have another brand that has lasted us 8 years and is still going strong.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you’ve experienced with your Insignia™ 50" Class F30 Series TV. We understand how frustrating it can be when a product does not meet your expectations, especially after just 18 months of use.
We strive to provide quality products, and it's concerning to hear that your TV has not performed as expected. I would like to help you resolve this issue. If you haven’t already, please reach out to our customer support team so we can assist you further. We can explore options for troubleshooting, warranty coverage, or potential repair solutions.
Your experience is important to us, and we want to make it right. Thank you for your understanding, and we hope to hear from you soon.
A Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The google review said the quality of this tv was comparable to sony so i purchased the tv. I hooked the tv up and on the second day the color dissipated and never returned. I returned the tv and purchased another brand. The staff at Best Buy were eady to deal with and assisted me with the other tv purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're truly sorry to hear about the issue you encountered with the color dissipation on your TV after just one day of use. Quality and reliability are paramount to us, and we apologize for any inconvenience this may have caused. We're glad to hear that the staff at Best Buy were helpful in facilitating your return and assisting with the purchase of another TV brand. We take your feedback seriously and will use it to continually improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Glitching TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this tv sometime back in February now it’s glitching a green color
No, I would not recommend this to a friendGood tv features, not durable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Friday. Picked up Saturday. Sunday the screen blacked out and didn’t work since. I like the features of the tv just defective.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrandA,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Didn't last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a year before the color tube died out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV didn't last as long as you expected, specifically the color tube dying out after only a year. That's unacceptable and frustrating. I understand that you had high hopes for this TV and expected it to provide reliable entertainment for years to come. I want to assure you that we take this issue seriously and would like to make it right. I'd like to offer a replacement or a refund, whichever you prefer, as well as a prepaid return shipping label to make the process as seamless as possible. Additionally, I'd like to provide a voucher for a discount on your next purchase as a gesture of goodwill. Your feedback is invaluable in helping us improve our products and services, and I appreciate your honesty. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Price was 180 2 weeks ago
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was 180 dollars 2 weeks a go and they say this is a Black Friday sale .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand your frustration regarding the pricing. Black Friday sales are meant to offer great deals, and we apologize if this has not met your expectations. Pricing can fluctuate due to various factors, but we appreciate your input and will pass it along to our team. If you have any other concerns or questions, please let us know.
Keith | Insignia Support
Very Grainy Picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality on this television is terrible. It is extremely grainly and almost makes me go cross-eyed watching. This is the worst television I have ever purchased. I purchased it to replace an 8 year old television. The picture on this television is worse. In fact, the quality is worse than the two 18 year old televisions in my home.
No, I would not recommend this to a friendNot sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t really give a good review but t he tv isn’t working anymore. Need to take it back for another try.
I would recommend this to a friendDo Not Buy this Model
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV did not last 2 years. When I called Tech they said they are aware to the problem and it cannot be repaired. Very disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear about your experience with the TV. It’s disappointing to learn that it didn’t last as expected and that the issue couldn’t be repaired. Your feedback is important to us, and we’ll make sure to pass it along to our team. We appreciate your patience and understanding, and we’re here to help if you need further assistance.
Keith | Insignia Support
Gave me a used tv instead of a new one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the tv new for pick up and they gave me a used open box tv with no remote wrong power cord and no feet.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your recent TV purchase. We understand how frustrating it must be to receive a used open box TV instead of a new one, especially with missing components like the remote, the correct power cord, and the feet. We are committed to resolving this issue promptly and ensuring you receive the product you originally ordered. Your feedback is crucial in helping us improve our service and prevent such issues in the future.
Keith | Insignia Support
Missing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is fine. But it came with no power cable and the screen had some liquid on it.
I would recommend this to a friend…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy again or recommend. I just needed something for my workout room.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Maria,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Dont waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glitching broke after two years.power supply or mother boards are a common problem
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you experienced with your product. Problems with the power supply or motherboard can indeed be common causes of malfunction. We appreciate your insights and are committed to improving our products to ensure better reliability and performance. Your comments are valuable to us as we strive to enhance our offerings.
Keith | Insignia Support
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived late and broken best buy did absolutely nothing about it waste of my time and money DO NOT BUY
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KaylaM,
Thank you for sharing your feedback about the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We're truly sorry to hear that your TV arrived late and broken, and that you didn't receive the support you needed. We understand how frustrating this must be.
Please contact our customer service team so we can assist you with a solution. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. Emman | Insignia Products
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked for 6 weeks. Called 1800BESTBUY per instructions on line. They instructed to return to store, pulled tv off of wall, took to the store and they would not exchange.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and confusion you experienced when attempting to return the TV to the store after following instructions from our customer service team. Ensuring a smooth and consistent return process is important to us, and we regret that we did not meet your expectations in this instance. Please contact us directly so that we can assist you further and resolve this matter promptly. Your feedback is valuable to us, and we appreciate your understanding as we work to improve our services. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Not Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with my purchase! I bought the 50" Smart TV for $249.99 with the bundle of the free Echo pop. A few days after the purchase the price dropped to $219.99. I called for the price match and to find out where my free Echo pop was, their customer service just gave me the run around. No price refund yet nor the free Echo Pop.
No, I would not recommend this to a friendNot a fan!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for the inlaws because there Tv was blue,not much better!
No, I would not recommend this to a friend
