Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
junk great at freezing up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv is junk all it does is freeze up i have to unplug it over and over terrible junk tv'' it cant even find the remote in front of it '''terrible freezing up software junk junk junk junk....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with your TV. We understand how frustrating it can be when a product doesn't perform as expected. We are committed to addressing these issues and improving our software to ensure a better experience for our customers. Your comments are valuable to us, and we will use them to make necessary enhancements.
Keith | Insignia Support
TV only last for 18 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 6 of these TVs and 4 of them have already died in under 2 years. The backlight has gone out on them. Do not waste your money on these cheap TVs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your feedback and understand the importance of dependable products in your home. Your experience will help us in our ongoing efforts to improve and provide a better experience for our customers. Thank you for being part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Lasted a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for only a month before it completely broke. Screen had glitching lines all through it & geek squad couldn’t fix it after 2 weeks of waiting. Been almost a month now without a tv & is such a headache to replace. Recommend buying a more reliable brand for $30 more.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you experienced with your TV and the inconvenience it has caused. It's frustrating when a new product malfunctions, and we understand your disappointment with the repair process. We appreciate your feedback and understand your recommendation to consider other brands. We strive to provide reliable products, and we'll use your experience to improve our quality control. We hope you are able to get your replacement TV soon. - Carl | Insignia Products
Airplay does not work at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Airplay does not work at all on this TV, despite it claiming that it's supported. I enabled Airplay 2 on this TV and when I try to connect with my iPhone, iPad, or Mac via Screen Mirroring in the control center, it just says that I'm unable to connect with this TV. It's ridiculous that the TV says it can support Airplay in the menu but it does not. Absolutely terrible!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your feedback and understand your frustration with the Airplay feature. Your input is valuable to us, and we are always looking for ways to enhance our products and user experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Faulty TV! Horrible policies.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv brand ! Purchased for my grandmother’s 68th birthday in January. By February the tv wouldn’t turn off and now in March the tv is stuck on an update and will not work. Best Buy won’t exchange it and they want me to pay for someone to fix it. Terrible policies for a tv that isn’t 90 days old!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We sincerely appreciate your feedback and understand how important it is for our products to function reliably, especially for special occasions like your grandmother's birthday. Your insights will certainly help us in our ongoing efforts to enhance our product offerings and customer experience. Thank you for your valuable input! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
- Pros mentioned:Picture quality
Sound goes in and out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good- sound goes in and out so not very good at all
No, I would not recommend this to a friend Shipt is horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shipt delivery driver drove around for 2 hours took a picture of the box and said it was delivered. Her tracking said she never got within 5 miles of may address. Best buy made it right and shipped a replacement via FEDEX.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We apologize for the inconvenience caused by the initial delivery issue. We are glad to hear that Best Buy resolved the situation by shipping a replacement via FEDEX. Your satisfaction is important to us, and we are committed to ensuring you receive your orders promptly and accurately.
Keith | Insignia Support
Screen issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV screen started flickering with vertical lines. I purchased the product in May, only 2 months have elapsed. I am unable to get any prompt response from the support team.
No, I would not recommend this to a friendShipping is Flawd
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So we’re about a week past due for the scheduled delivery date. I was approved for a return, which I still have yet to receive. Package has been stuck on “Delayed” one state over from me for well over a week now. I don’t suggest getting unless you can pick up same day. Now debating on whether or not to go in and cause a huge disruption until matter is fixed. We’ll see how I feel this week
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KennethR,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sound Jumps From Low To High Without Touching The Volume and it Take a long Time for the TV To Come On and it Freezes a lot
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SimoneP! Thank you for sharing your feedback regarding the issues you’re encountering with your TV. We apologize for any inconvenience and are committed to ensuring a positive viewing experience with our products.
We understand your concerns about the sound fluctuating from low to high without adjusting the volume, the TV’s slow startup time, and frequent freezing. Rest assured, we aim to promptly address these issues to enhance your TV’s performance.
To assist you further, please reach out to us at 877-467-4289. We’ll gather specific details about your situation and work toward finding a solution. Your feedback is invaluable, and we appreciate your trust in our product quality and reliability. Thank you for bringing these matters to our attention.
JC | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Becomes paperweight after 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this tv for less than 15 months and had already had the backlight go out. Seems that Insignia has decided to quit making quality tvs that will last 10+ years and have opted to make disposible tvs instead. Enjoyed it until it went out but it is too much to spend for only 14 months!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you experienced with the TV's backlight. We understand your frustration and appreciate your input. Your comments are valuable to us, and we will use them to improve the quality of our products. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
Not worth the major discount I got
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in a hurry to get a tv and didn’t do as much research as I should have done but after receiving a broken one and then receiving a tv that wouldn’t turn on for a week, it’s been a super frustrating experience. So after not messing with it at all for a few days, the tv turns on, by itself, while I’m cooking and hasn’t been much of an issue. I don’t like the suggestive selling for shows and then realizing I don’t have an app/subscription for the movie I wanted to watch.
No, I would not recommend this to a friendNot so good after a year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased to replace the same exact TV that was only 15 months old!! I only purchased because it was less money than last time I also got 5 yr protection so time will tell
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Slick,
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
The worst TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A year into having the TV and it no longer works and gave me a bunch of trouble along the way. DO NOT buy this brand. You get what you pay for, that’s what I get for going cheap
No, I would not recommend this to a friendStopped working in less than a year
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for less than 1 year. All the streaming apps started crashing. Initially thought it was the apps, but it got progressively worse. After 15 seconds the TV will either freeze and you have to unplug it or it restarts. It's impossible to use. Insignia customer service keeps walking me through a reboot, but the TV will not stay on long enough. Don't buy!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HollyM! I'm truly sorry to hear about the frustration you've experienced with your Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. It must be incredibly frustrating to have the streaming apps constantly crashing and the TV freezing or restarting after only 15 seconds of use. Please know that we are here to help and will make it right for you. We offer assistance covered by the manufacturer's warranty, so please don't hesitate to call 1-877-467-4289 for further support.
JC | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a weird wave that happens across the screen a lot and is now green screen glitching.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback on the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your insights regarding the display issues you've experienced. We aim to provide a high-quality viewing experience, and your comments are valuable in helping us understand areas where improvement may be needed. We hope that you continue to enjoy the features and entertainment options that the Fire TV offers! Thank you for being a part of the Insignia community. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Not satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty product. INSIGNA TV. Called Best Buy 4 weeks after i bought it. They will not take anything back in store after 15 days! I will never buy anthing from Best Buy again!!!!!
No, I would not recommend this to a friendFirst experience went Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Quality of the TV was not good enough for my expectations when I check. On Amazon on same price I was able to buy brand New but I am not satisfied with delivery I received it was scratched on screen. Not good enough
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I understand your disappointment with the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV. You were expecting a certain level of quality, but unfortunately, it didn't meet your expectations. I can see that on Amazon, you could've gotten a brand new one at the same price, and that's not what you received. I'm sorry to hear that the screen was scratched during delivery. That's unacceptable. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Not built to last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in September 2023. Not even 2 years old and the bottom third of the screen went completely dim. Much like everything nowadays, not built to last!!!
No, I would not recommend this to a friendBeautiful TV; poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a nice open-box deal. After receipt I noticed it was missing screws for the feet, and rather than simply mailing me a set of screws, I was directed to return the product or visit the physical store. Not very much common sense or regard for the environment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your open-box purchase of the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV came with missing parts, specifically the screws for the feet. It's unacceptable that you were instructed to return the product or visit a physical store instead of simply being provided with the necessary replacement parts. I apologize for the inconvenience and frustration this has caused, and I'll make sure to pass along your feedback to our team so we can review and improve our return and customer service processes. . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240