Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Do Not Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen blacked out after 2 months of purchasing it. It was a gift for my mom for mother's day. I had to transfer the tv all the way back to my home for a repair technician to come out. For the price this was not worth it. Thats what I get for trying to be cheap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV experienced issues with the screen blacking out after just two months of use. I can imagine how frustrating it must have been to have to transport the TV to have a repair technician come out. I appreciate your feedback and apologize for the inconvenience this has caused, especially since it was a gift for your mom's Mother's Day. I'll make sure to pass on your concerns to our team, and we'll work on improving our product quality to prevent such issues in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Insignia TVs are the worse to buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia TVs are the WORSE . I have bought THREE and within 2 years ALL THREE have gone out! The warranty is TERRIBLE on these ! I will NO LONGER BUY anything like this from BESTBUY1 Their stuff is CRAP!
No, I would not recommend this to a friendWorst company ever!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received TV that was broken into a million pieces and company refused to rectify or even help the situation. I even had a claim opened but nobody ever responded even though I was promised someone would email me within 48 hours. I have bought several TVs and other things from here but will NEVER buy another thing from them!! Absolutely terrible
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are deeply sorry to hear that you received a damaged TV and were unable to get the assistance you needed from our customer service team. We understand how frustrating it must be to receive a broken product and not receive a timely response to your concerns. We apologize for the disappointing experience and the lack of resolution. We're truly sorry that we fell short of our commitment to providing excellent customer service. We'll take this feedback seriously and use it to improve our processes to ensure that this type of situation doesn't happen again. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Sleep Timer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works great. HOWEVER, you can’t disable the sleep timer. Spoke to customer service, and the most you can get is 4 hours. I think it’s pretty ridiculous that I can’t control if my tv stays on or is turned off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I understand your frustration with the sleep timer on your TV. It's definitely inconvenient when a feature you want to control is limited. I can confirm that if customer service stated a 4-hour max, that's the current limitation. I agree that it's reasonable to expect control over whether your TV stays on or off.
I will forward your feedback regarding the sleep timer limitation to our product development team. Customer feedback is essential for us to improve our products.
If you have any other questions or concerns, please don't hesitate to contact our customer support at 1-877-467-4289. - Carl | Insignia Products
No Instruction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated set up, had to enlist nephew to set up and he had to use YouTube to complete the set up. No instructions for this "old school" consumer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Teapot,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Crappy tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about 2 years then backlight went out. Over $200 to fix on a $300 tv.
No, I would not recommend this to a friendBest Buy Customer Service HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely HORRIBLE - TV died in 21 days and because I was past the 15 day return, Best Buy would not even do just an exchange. Instead they made me buy a $50 Plus Membership in order for me to return/exchange. Best Buys customer service is beyond horrible. You have lost me as a customer and will not be shopping there again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're deeply sorry to hear about your negative experience with the TV and the difficulties you faced with the return process at Best Buy. Ensuring customer satisfaction is our top priority, and we apologize for falling short of your expectations in this instance. Your feedback regarding the return policy and customer service is valuable, and we'll use it to address and improve our processes. If there's anything else we can do to assist you or if you have further concerns, please reach out to us directly. We appreciate your understanding and regret any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 initially and 2 have gone bad. Cheap price point but only lasted just outside the warranty.
No, I would not recommend this to a friendHorrible, broke after less and an month in a half
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv stopped working less than a month and a half after owning it. It can not be returned as it is past the 30 days. So disappointed and such a waste of money. Save yourself and purchase a different tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. I'm very sorry to hear that it stopped working after such a short period. We understand how disappointing this must be, especially when it falls just outside the return window.
Your feedback is important to us, and we take it seriously. I recommend reaching out to our customer support team for assistance with troubleshooting or exploring warranty options to address this issue. We want to ensure you have a working product and a better experience.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.
Pass in insignia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our first tv was missing legs. Ok, annoying but no big deal let’s get a brand new box. We got all the way set up in apps successfully and the screen literally just went dark for no reason. No picture ever showed up again. We bought a Samsung at Sam’s Club for my mom and it’s had no problems so far.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Melanie,
We truly apologize for all of your inconvenience with this TV. It is important for us to know your feedback so we can continue to improve its quality. Please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV got lines in display aftet only a year. Was never moved.
No, I would not recommend this to a friendWiFi issues and doesn’t support all apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. It wouldn’t work with all apps and terrible WIFI connection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize to hear that you had to return the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV due to issues with compatibility and connectivity. You experienced problems with the TV's ability to work with certain apps and struggled with a terrible WiFi connection, which was frustrating and disappointing. I'm sorry that this product didn't meet your expectations, and I'd appreciate any additional details about the specific apps you were unable to use and any troubleshooting steps you took to resolve the WiFi issue. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Insignia fire tv hiccup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV on June 1st. The lines appeared across the top of the screen after June 16th so I am stuck with a "NEW" TV that isn't working properly. Very disappointed with this Insignia fire tv. What a waste of money!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re genuinely sorry to hear about the issues you’ve encountered with your TV. It’s incredibly frustrating when a product doesn’t perform as expected, especially when it’s a recent purchase.
We understand your disappointment and want to make things right. They’re here to assist you and ensure that you receive a product that meets your expectations.
Thank you for sharing your feedback. We’ll use your experience to improve our quality control and customer service. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Not what I expected from Best Buy or Insignia
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the screen was damaged. It had a white pale glaze which distorted the image. My tv was not eligible for return and now I have to wait 2 weeks for a tech to look at it because it’s still under warranty of its first year. Disappointed with this TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Javi, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Insignia Support
Give me my Refund A. Harris/Advocate For Justice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complaint: You have my TV and Money. You sent wrong TV. Best Buy keep lieing about my refund and have been Rude to me for 1 month. This is theft. Give me my Refund. UPS has picked up TV and it has been received at warehouse. Give me my Refund! BLESSINGS A.Harris/ Advocate For Justice
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AliceH,
Thanks for taking the time and effort to leave a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV (NS-50F301NA24). We're very sorry to read about your experience. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
No refund
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this in November. It is now a week away from Christmas and still never arrived only for me to see it was returned to the store BECAUSE THE DELIVER DRIVERS BROKE THE TV AND SENT IT BACK WITHOUT BEING REFUNDED!
No, I would not recommend this to a friendGood tv features, not durable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Friday. Picked up Saturday. Sunday the screen blacked out and didn’t work since. I like the features of the tv just defective.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrandA,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stopped connecting to the internet. No one can help me, Amazon or my service provider. The tv has a defect.
No, I would not recommend this to a friendA Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The google review said the quality of this tv was comparable to sony so i purchased the tv. I hooked the tv up and on the second day the color dissipated and never returned. I returned the tv and purchased another brand. The staff at Best Buy were eady to deal with and assisted me with the other tv purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're truly sorry to hear about the issue you encountered with the color dissipation on your TV after just one day of use. Quality and reliability are paramount to us, and we apologize for any inconvenience this may have caused. We're glad to hear that the staff at Best Buy were helpful in facilitating your return and assisting with the purchase of another TV brand. We take your feedback seriously and will use it to continually improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Extremely slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to start and to get to the apps are even worse
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that you're experiencing slow startup and app loading issues with your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV. We understand how frustrating that can be, and we're committed to helping you resolve the issue. Can you please reach out to our customer service team so we can further assist you? We may need to troubleshoot some settings or perform a software update to get your TV running smoothly again. We're always here to help and want to ensure you have the best possible viewing experience. Your satisfaction is our top priority, and we appreciate your feedback in helping us improve our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240