Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Worse Quality & Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker and sound went - sounds static, Went to Best Buy where I purchased it to exchange for a better quality and known brand and was sent away due to their two week policy. I purchased it for my parents on May 25
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi OdanisH,
Thank you for sharing your experience with our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation.
Dina || Insignia Support || https://www.insigniaproducts.com/
no user pamphlet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to get the regular channels but I can get the multiple 3rd party channels. I am very frustrated since the TV didn't come with any information other than how to set the TV up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi StanW,
We really want our customers to enjoy this television for watching. Hearing your feedback is important to us so we can continue to improve its efficiency. If you need further assistance, you may contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Flawed purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give 0 rating if possible. Our brand new tv is fading at the top of the screen with lines. We were told we are unable to exchange it out. Unfortunately this tv is going to blow soon and we just purchased it
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV got delivered to the wrong person so they sent me another one which never made it so they finally refunded my money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered with the delivery of your TV. It’s disappointing to hear that the original order was delivered to the wrong person and that the replacement never arrived.
We understand how frustrating this situation must have been, and we appreciate your patience throughout the process. It’s good to know that we were able to issue a refund for you.
Your feedback is invaluable to us as we strive to improve our services, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Waves in screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this May 31st and about a week ago I started seeing tiny waves in the screen. I went through reviews and realize I’m not the only person with this problem. Now it’s too late to return it. Very unhappy.
No, I would not recommend this to a friendOpen box damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a open box item, and it wasn’t until I get home that I realize TV had been damaged and should never have been on the floor for sale.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email [email protected] for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Damaged screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has dea line across the screen. It's only been 3 weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV has developed a dead line across the screen. We understand how disappointing this can be, especially since it's only been a few weeks since you've received the TV. We're committed to providing you with a high-quality viewing experience, and we'll make sure to look into this issue further to determine the cause. If you haven't already, please contact our customer service team so we can assist you with troubleshooting or potentially resolve the issue promptly. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Customer ripped off.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sucks 10/27/34. Horizontal lines running along the screen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 50" Class F30 Series TV. We’re sorry to hear about the issue with horizontal lines on your screen. This is certainly not the experience we want for our customers.
Please reach out to our Insignia customer support team (877-467-4289) so we can assist you in resolving this issue. Your satisfaction is important to us, and we want to ensure you have a working product. We appreciate your patience and understanding. Thank you for bringing this to our attention. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Unfortunately didn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV didn't work. plugged it in and the power wouldn't come on
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re really sorry to hear about your experience. It must be incredibly frustrating to receive a new TV only to find that it doesn’t power on. Your feedback is important and helps us improve our products and services. If you haven’t already, we recommend reaching out to the seller or manufacturer for assistance or a possible replacement. Thank you for sharing your experience. Keith | Insignia Support
Would not go through setup process.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new, not open box, for my son. It would not boot up properly and do normal set up. Returned for refund
No, I would not recommend this to a friendVery poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screws was incorrect so I can’t get my legs on my tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out to us regarding the issue you’ve encountered with your Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the inconvenience caused by the incorrect screws, which is preventing you from properly assembling your TV.
To assist you further, I recommend contacting Best Buy's customer support or visiting your local store where they can provide you with the correct screws or a replacement. Your satisfaction is important to us, and we want to ensure you have a positive experience with your purchase.
If you have any other questions or need additional assistance, please don't hesitate to let us know. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for 5 months and it’s already messed up has lines in it, don’t buy this tv they are junk!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you've experienced with our TV developing lines after just five months of use. It's important to us that our products meet your expectations for quality and reliability, and we regret that this was not the case for you. Your feedback is valuable, and we'll use it to improve the design and durability of our TVs. If you haven't already, please reach out to our customer support team for assistance with troubleshooting or exploring options for repair or replacement. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV started glitching within a month of purchasing it. Do not buy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your feedback and understand how important it is for our products to perform well. Your comments will help us continue to enhance our offerings and provide better experiences for our customers. Thank you for being part of our community! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Damaged when purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So tv was good at first and now it flickers and has weird line pop up on it had it for not even 2 months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DavidM, thank you for bringing this to our attention. We apologize for any inconvenience this may cause you. If your television starts to flicker, you may check if the video cables are connected correctly and securely to your TV, or you can try another signal source. You may also refer to the TV manual for a list of supported PC video output formats. If you have any questions, feel free to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Major burn in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV major burn in right out of the box and shouldn't have been sold
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate hearing from our customers, as your insights are important for helping us improve our products. We're glad that you chose our TV, and we hope that you can find a solution that works well for your viewing needs moving forward. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even had it 60 days and it no longer works.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KristineH,
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation with this Fire TV since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Insignia Support || https://www.insigniaproducts.com/
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot disable the screen saver even though you can select the option to disable it.
No, I would not recommend this to a friendTRASH
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I got was defective immediately. The second lasted 6 months screen messing up. Never again. Cheap!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AbbyB,
Thank you for taking the time to leave a review of our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very slow to react to almost any task. Would stick with ROKU.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. It's important for devices to respond quickly and efficiently, and we appreciate your feedback regarding the sluggishness you encountered. It’s great to hear that you prefer Roku for a smoother experience. Your insights will be valuable in helping us improve future products. If you have any additional comments or suggestions, feel free to share! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it back the same day I got it. Didn’t have the Xfinity app that the sales person said it had.
No, I would not recommend this to a friend
