Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Not sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t really give a good review but t he tv isn’t working anymore. Need to take it back for another try.
I would recommend this to a friendVery Grainy Picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality on this television is terrible. It is extremely grainly and almost makes me go cross-eyed watching. This is the worst television I have ever purchased. I purchased it to replace an 8 year old television. The picture on this television is worse. In fact, the quality is worse than the two 18 year old televisions in my home.
No, I would not recommend this to a friendBuy at your own risk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black within 60 days of purchase and it has been a nightmare getting anyone to service or repair
No, I would not recommend this to a friendDidn't last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a year before the color tube died out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV didn't last as long as you expected, specifically the color tube dying out after only a year. That's unacceptable and frustrating. I understand that you had high hopes for this TV and expected it to provide reliable entertainment for years to come. I want to assure you that we take this issue seriously and would like to make it right. I'd like to offer a replacement or a refund, whichever you prefer, as well as a prepaid return shipping label to make the process as seamless as possible. Additionally, I'd like to provide a voucher for a discount on your next purchase as a gesture of goodwill. Your feedback is invaluable in helping us improve our products and services, and I appreciate your honesty. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Missing parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is fine. But it came with no power cable and the screen had some liquid on it.
I would recommend this to a friendDO NOT BUY!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.18 months in... it has died. Not worth it! We have another brand that has lasted us 8 years and is still going strong.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you’ve experienced with your Insignia™ 50" Class F30 Series TV. We understand how frustrating it can be when a product does not meet your expectations, especially after just 18 months of use.
We strive to provide quality products, and it's concerning to hear that your TV has not performed as expected. I would like to help you resolve this issue. If you haven’t already, please reach out to our customer support team so we can assist you further. We can explore options for troubleshooting, warranty coverage, or potential repair solutions.
Your experience is important to us, and we want to make it right. Thank you for your understanding, and we hope to hear from you soon.
…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy again or recommend. I just needed something for my workout room.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Maria,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Not Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with my purchase! I bought the 50" Smart TV for $249.99 with the bundle of the free Echo pop. A few days after the purchase the price dropped to $219.99. I called for the price match and to find out where my free Echo pop was, their customer service just gave me the run around. No price refund yet nor the free Echo Pop.
No, I would not recommend this to a friendPrice was 180 2 weeks ago
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was 180 dollars 2 weeks a go and they say this is a Black Friday sale .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand your frustration regarding the pricing. Black Friday sales are meant to offer great deals, and we apologize if this has not met your expectations. Pricing can fluctuate due to various factors, but we appreciate your input and will pass it along to our team. If you have any other concerns or questions, please let us know.
Keith | Insignia Support
Backlight out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. The backlight went out in less than 2 years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DanielN,
Thank you for sharing your feedback regarding the Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the backlight issue you're experiencing. We understand how disappointing it can be when a product doesn't meet your expectations.
Our team is committed to ensuring that our products meet your satisfaction. We recommend reaching out to our customer support team for assistance with this issue. They can provide troubleshooting steps or discuss potential repair options. We want to ensure you have the best possible experience with our product.
Thank you for your patience and understanding. - Emman | Insignia Products
Do Not Buy this Model
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV did not last 2 years. When I called Tech they said they are aware to the problem and it cannot be repaired. Very disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear about your experience with the TV. It’s disappointing to learn that it didn’t last as expected and that the issue couldn’t be repaired. Your feedback is important to us, and we’ll make sure to pass it along to our team. We appreciate your patience and understanding, and we’re here to help if you need further assistance.
Keith | Insignia Support
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked for 6 weeks. Called 1800BESTBUY per instructions on line. They instructed to return to store, pulled tv off of wall, took to the store and they would not exchange.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and confusion you experienced when attempting to return the TV to the store after following instructions from our customer service team. Ensuring a smooth and consistent return process is important to us, and we regret that we did not meet your expectations in this instance. Please contact us directly so that we can assist you further and resolve this matter promptly. Your feedback is valuable to us, and we appreciate your understanding as we work to improve our services. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Not a fan!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for the inlaws because there Tv was blue,not much better!
No, I would not recommend this to a friendNoooooo! Just sound no lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Led went out and now all i have is sound Just stopped working @ im so disappointed
I would recommend this to a friendGood until it wasn’t
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went black shy of two years and the picture won’t show only audio
No, I would not recommend this to a friendGlitching TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this tv sometime back in February now it’s glitching a green color
No, I would not recommend this to a friendGave me a used tv instead of a new one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the tv new for pick up and they gave me a used open box tv with no remote wrong power cord and no feet.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your recent TV purchase. We understand how frustrating it must be to receive a used open box TV instead of a new one, especially with missing components like the remote, the correct power cord, and the feet. We are committed to resolving this issue promptly and ensuring you receive the product you originally ordered. Your feedback is crucial in helping us improve our service and prevent such issues in the future.
Keith | Insignia Support
Piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure who is writing these positive reviews and if they’re paid but this is a piece of junk. Screen quality is awful and you can barely see if the lights are off. The remote response is super delayed. Sound is not good. I will be returning soon.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nass,
We truly apologize for your experience with this television. Your feedback is helpful to us so we can continue to improve the quality of this product. Please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived late and broken best buy did absolutely nothing about it waste of my time and money DO NOT BUY
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KaylaM,
Thank you for sharing your feedback about the Insignia™ 50" Class F30 Series LED 4K UHD Smart Fire TV. We're truly sorry to hear that your TV arrived late and broken, and that you didn't receive the support you needed. We understand how frustrating this must be.
Please contact our customer service team so we can assist you with a solution. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. Emman | Insignia Products
Avoid this dud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid all Fire TV/Insignia products like the plague. Its a complete dud of a TV. The TV can’t find any wifi network despite running through all the troubleshooting instructions several times. TV doesn’t work as advertised. Avoid!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Josh,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia