Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Value buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable for the price paid! No complaints or regrets
I would recommend this to a friendIf you want longevity, do not buy Insignia.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an Insignia brand TV 3 years ago (there’s been 3 new models since then, probably because these TV’s are built to last 1 year) After 2 years of that TV being my primary, I had to replace it because the top half was much darker than the bottom half making the experience way less enjoyable. I put it back into the box and kept it like that for a few months. I moved into a new space and decided to put the tv in a different room. After only 2 days of living here the entire backlight has gone out, 3 total years after the purchase date, and many months spent inactive. The quality of Insignia products is laughable. I also had a mini-fridge that only lasted 1 month. Insignia is an in-house brand of Best Buy, and some of their products are decent, but if it plugs into the wall, do yourself a favor and stick with the established brands. Insignia has done nothing to prove actual quality and reliability.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Matt,
Thank you for writing a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Declining value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used insignia TV's for over a decade as computer monitors. The quality of the product has really taken a nose dive over the last couple of years. I have had 3 Insignia's fail with in the last year. a 50", a 58" and the new 50" I bought in July of this year, is now beginning to fail as well. 4 months old and it flickers BAD.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your long-term support and for sharing your experience with us. We're truly sorry to hear about the issues you've encountered with our TVs recently. Your feedback is invaluable, and we take it seriously as we strive to improve our products. Please know that your satisfaction is important to us, and we appreciate your patience and understanding.
- Carl | Insignia Products
Died after 3 yrs 2mos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this exact tv for black friday 2020 for half the price it is now. Thank goodness since a major component went out yesterday and i need to buy a new tv now since the part is triple the cost of the tv. This tv does NOT last long! The remote is also a flimsy nightmare. The first one broke apart after 2 months. I called insignia and they sent me a replacement and the same thing happened. They’re so cheap! Dont buy this tv if you want it to last a while.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
No I wound recommend to a friend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It had blew out. I it has sound, No picture,I had to get it fix
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that the product blew out and you're experiencing issues with the picture. It's frustrating to deal with these kinds of problems. We appreciate your feedback and hope the repair resolves the issue. If you need further assistance or have any other comments, please feel free to reach out. Your satisfaction is important to us.
Keith | Insignia Support
DO NOT BUY THIS TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this set in July 2023 on sale. In September/October 2024 it started to turn on by itself five minutes after I turned it off. Two weeks ago it would not turn on at all. There are several videos on YouTube with suggestions on how to fix this. I tried them all. None worked. I called Insignia for help. The rep who could barely speak English with a thick accent had no suggestions and told me to buy a new set. I called Geek Squad. The rep in the Philippines said it would cost me $124 to have someone look at it. I regret not buying any warranty. I regret buying this terrible product even more.
No, I would not recommend this to a friendnot durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV about 13 months back and now started display issues, vertical lines and everything blurred out. Called manufacturer and the amount they are charging to get it repaired i could buy new TV. Honestly I don't recommend to buy this product and also the fire TV wants to restrict and track everything, its annoying
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize to hear that you're experiencing display issues with your TV, including vertical lines and blurred vision. I understand that this is frustrating and disappointing, especially after owning the product for 13 months. I appreciate your feedback on the repair cost being excessive, and I'll pass it along to our team. As for the Fire TV's features, I understand that some customers may find them intrusive, and we're constantly working to improve our services. I appreciate your honesty in sharing your concerns and will make sure to consider them as we continue to innovate and improve our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Ok for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a good sized inexpensive smart tv it’s ok. The picture quality isn’t good compared to our more expensive tv. But it works for now.
No, I would not recommend this to a friendInsignia TV 50 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review. I purchased a insignia 50 inch TV on December 29, 2021. The screen turn black the sound comes on for about five minutes, not very good luck with this TV .  I see why the TV was inexpensive . Customer service: Bangor main store was put on hold three times and one time got disconnected, almost impossible to talk to somebody . 
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JamesG! I apologize for the inconvenience you’ve experienced with your Insignia 50-inch TV. It’s disheartening to hear that the screen turned black and the sound only worked for a short duration. As a customer, you deserve a reliable product, and this is not the quality we aim to provide. Please take advantage of the manufacturer’s warranty by calling 1-877-467-4289 for assistance. We appreciate your feedback and hope to resolve this issue promptly.
JC | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
TV Insignia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this TV for my mom, and it has been a total win! What really impressed us .
I would recommend this to a friendMy opinion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay should have purchased a Roku tv this one had a better price.
No, I would not recommend this to a friend- Cons mentioned:Volume
Poor tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy only had 2 weeks and volume comes and goes and picture screen sometimes good and sometimes not, hope they return it beiing cant find my online receipt but was purchased through ZIP
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jesse7675,
Thanks for taking the time and effort to leave a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV (NS-50F301NA24). I'd like to apologize for the situation that you're experiencing. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Do Not Buy Insignia TVs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this negative stars I would. It should not take two tech support agents and two adults to figure out how to pair a remote to a TV and the only solution given by tech support should not be “Have you tried turning the TV on and off and unplugging it?” Will be returning my purchase as soon as Best Buy opens again and will not be purchasing this TV or any other TV from Best Buy. Insignia please learn how to make better TVs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the frustrating experience you encountered while trying to pair your remote with the TV. Your feedback about the tech support interaction and the difficulties faced during setup is important to us, and we regret any inconvenience caused. We strive to provide effective solutions and improve customer satisfaction. Please return the TV to Best Buy for a refund or exchange. If there's anything else we can assist you with or if you have further concerns, please feel free to contact us directly. Thank you for sharing your feedback, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has broken twice in 2 years. First the the power supply stopped working and now the screen juat went black but can still hear the sound. Cant believe companies are allowed to sell garbage like this. I still have a 13 yo flat screen that has zero issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with your TV. Your feedback is important to us, and we take it seriously as we strive to improve our products and services. Keith | Insignia Support
Poor quality. Died in less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture dead (have audio and it does power on) after less than 2 years with sparse use. I had purchased this for upstairs bonus room and wanted a nice TV with reasonable cost, and this seemed it would fit the bill. But, alas in less than 2 years, have a blank screen that eventually gets a blue vertical bar if you leave it on, and best option is just chunk and replace. They certainly don't make these like they use to.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you've experienced with your TV after less than 2 years of use. It's disappointing that the picture is no longer functioning properly despite the audio and power being operational. We understand your frustration, especially when you purchased the TV with expectations of it lasting longer. Your feedback regarding the quality and durability of the product is valuable to us, and we'll take it into consideration for future improvements. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to us. Thank you for sharing your experience, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Daughter birthday gift a bust!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery company best buy used roadie delivery company lied and said ." No one was home .which it was not true we were home all day .and no one from roadie delivery company never showed . Now i have to wait days before bestbuy does anything. But in the meantime my daughter birthday present is a bust.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the delivery mishap that ruined your daughter's birthday. It's frustrating when things don't go as planned, especially during special occasions.
Please know that we're working with Best Buy to resolve this issue as quickly as possible. We recommend contacting Best Buy directly to inquire about the status of your delivery and to explore potential solutions.
We value your business and hope to provide a better experience in the future. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Hope you dont want to use and HDMI inputs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purcahsed 6 of these tv's for a project and none of them work properly. They populate as if there is a signal and then once its selected the tv states nonsignal detected. After some work unplugging and repligging in the hdmi it will eventually cath the signal. 10/10 would bot reccomned. Spend the extra $100 and get a samsung or sony.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your concerns regarding the TVs you purchased for your project. We sincerely apologize for the experience you've had with the signal issues. It's disappointing to hear that none of the units have been performing as expected, and we understand how frustrating this must be for you.
Your feedback is incredibly important to us, and we will be investigating this matter thoroughly to identify any potential issues with the product. We strive to maintain high standards, and your insight will help us improve.
If there's anything we can do to assist you further, such as troubleshooting steps or exploring an other option, please don't hesitate to contact our customer service team. We appreciate your patience and understanding, and we hope to regain your trust in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Broke after less than a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was going great with this purchase until today it randomly stopped connecting to my home wifi (even though it was definitely working because my phone and laptop were connected). I tried everything the instructions said including a factory reset and still nothing. It’s past the return window so I don’t know if anything can be done. So frustrated that I might be out $200 and hoping customer service will be helpful.
No, I would not recommend this to a friendBlack Line down screen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I want to buy this tv again. It is a good price but after a yr , I got a black line down the screen so I am conflicted
No, I would not recommend this to a friendProduct swap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product purchased was a 50 inch Insignia TV and I picked it up at the store. When i got it home a Toshiba TV was in the box it was 3 years old and it did not work. I took it back to the store and they told me they couldn't give me back my money and gave me the Corporate number to call. I called Corporate and they told me they couldn't do anything as it should be handled by the store. Needless to say I am out my purchase. Do not buy from Vest Buy!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Stanman1959,
We apologize for your experience with this product. It is really important for us to hear your feedback so we can continue to improve its quality and efficiency. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
