Customer Ratings & Reviews
- Model:
- NS-50F301NA24
- SKU:
- 6525240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 50" Class F30 Series LED 4K UHD Smart Fire TV for its excellent picture quality and ease of use, frequently praising its value for the price. Positive feedback also highlights the straightforward setup process and the TV's lightweight design. While some users expressed concerns about the remote control and occasional volume inconsistencies, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Horrible wifi/internet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for two weeks and then the internet function kept going in and out - bought a firestick to draw the internet through that and it's working now.
No, I would not recommend this to a friendBlack Screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just met 2 year with this TV and having black screen issues. It starts first with some green lines and out of nowhere black screen. I was expecting to have at least 5 years with no issues. I will pick up a different one next time, totally disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your TV. Quality and longevity are crucial to us, and we understand your disappointment. Please know that our team is committed to ensuring our products meet high standards of performance and durability.
We'd like to assist you further in resolving this matter. Your satisfaction is important to us, and we appreciate your feedback which helps us improve. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At certain times, there’s no sound or it freezes, and I have to change the station and go back to it to be able to hear it
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the sound freezing at times. We will definitely look into this issue further to ensure a smooth listening experience for all our customers. Thank you for your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was less than 4 weeks old and was told to contact manufacturer outaide of their return policy. Too much hassle for a tv with sound no pic. I was able to get a replacement but too much trouble. First and last time purchasing a TV at BestBuy1
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm disappointed to hear that you experienced issues with your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV, including no picture and no sound, just weeks after purchasing it. I apologize that we were unable to assist you within our return policy and that you were directed to contact the manufacturer for further assistance. I understand that this was a frustrating experience, and I appreciate your feedback. We'll take your concerns into consideration as we strive to improve our customer service and product quality. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Sadly I have to return it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just brought my tv 1/23/2024 because I wanted to stream my Verzion Fios app instead of renting the box. I may have to return the tv because almost every channel freezes up and I have to keep rebooting the tv. It's annoying. I really wanted to like this tv because of the features but sadly it's going back. Maybe I purchased the defective on(shrugs shoulders).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Majesty!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us, and your concerns will be shared with our product team. You may send us an email [email protected] for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this tv for a year 3 months past its 1 year warranty, suddenly has multiple lines horizontally! Tv was placed on console, and NEVER moved. Tv still has plastic film around all edges. Tv has never been moved, dropped, bumped or any thing that could possibly cause ANY damage. I am veyond unhappy. DO NOT BUY THIS TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We deeply apologize for the unexpected issue with your TV, despite careful handling and limited use. Multiple horizontal lines have appeared on the screen, causing frustration. While the TV is out of warranty, we're committed to assisting you in finding a resolution. Please reach out to our customer support team for further assistance. Your satisfaction is important to us, and we appreciate your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Absolute waste of money. Garbage TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up 50" brand new 16 months ago. Average useage 2-3hrs a day(bedroom tv) and backlight crapped out already. Called insignia and they said too bad. I get its not a super expensive TV but regardless it should last more than a yr and a half. Done w Insignia and their garbage products
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issue you've encountered with your TV's backlight, especially after such a short period of use. We understand your frustration and disappointment. While we strive to provide reliable products, it's clear that your experience fell short of our standards. We value your feedback and will pass it along to our product development team for further review. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
No power cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine, now if it only came with the power cord. It was on open box item but C'mon...no power cord?
No, I would not recommend this to a friendIssues with Return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered damaged. I processed the return online and instructions were to take it to the store as a return option. The associate and the manager in the store were of no help and I had to take the TV back home, call corporate to get a return label and then take to UPS. It was a very disappointing experience.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV , we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv as a gift. I’ve bought open box before with no problems but this one was broken. The box even was all busted up. How can you send a product in that type of condition. I will never purchase from online or maybe in store again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We deeply regret to hear about your disappointing experience with the TV you purchased as a gift. It's truly disheartening to learn that the product arrived in a broken condition, especially considering your previous positive experiences with open-box items. We sincerely apologize for any inconvenience caused by the condition of the packaging, as this falls far short of the standards we strive to uphold. Your feedback is invaluable to us, and we're committed to rectifying this issue and ensuring that such incidents are addressed promptly. Should you reconsider in the future, we would welcome the opportunity to restore your trust in our products and services. Please don't hesitate to reach out to us if there's anything we can do to assist you further. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was returned. From the very first night, only 1/2 of the picture appeared on screen. Then it would shut off randomly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I appreciate your feedback on the Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV! While it sounds like you encountered some challenges with the picture display and unexpected shutoffs, it's great that you sought a solution and decided to return the TV. Sometimes, it takes trying a few options to find the perfect fit for your viewing needs. I hope your next TV choice will provide you with an excellent experience and meet all your entertainment expectations! Thank you for sharing your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
Totally disappointed junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If there were a zero That’s what I would give it . Had the piece of junk for 13 months and got nothing but colorful lines vertically. It’s absolutely junk unless you only want one year of viewing. Of course you can just through your money in the trash
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JosephA,
Thanks for taking the time and effort to leave a review about our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV (NS-50F301NA24). We're very sorry to read you are experiencing this issue with one of our products. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email or contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST for further assistance.
Shai | Insignia Support
https://www.insigniaproducts.com/
Worst Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever. Best buy sold me a broken tv and the only option was to waste hours of my time bringing it back to the store. I bought a service plan too. Waste of money. Will never purchase from Best Buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 50" Class F30 Series LED 4K UHD Smart Fire TV! We know how frustrating is that your having issues when you purchased the fire TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Screen glitches and has lines a year in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen started glitching with lines a year after purchase. The tv has become unwatchable and the brand support is of no help. Of course, it’s *just* out of warranty. Stay away from this brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MN0992!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV. I understand that the Screen started glitching with lines a year after purchase. That can be disappointing, but we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
I dont recommand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this same TV from Bestbuy and out of all my purchases. This INSIGNIA picture went out right at 2 years. I still have the remote if anyone needs one. My best of all TVs purchased was my Dynex Plasma as of today its was purchased back in 2007!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
TV wouldn't work as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV would not go above 60HTz out of the box, customer service was not helpful, manufacturer wouldn't honor the warranty. Will never buy from here again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the disappointing experience you've had with your Insignia 50" Class F30 Series LED 4K UHD Smart Fire TV. I'm sorry to hear that it didn't meet your expectations out of the box and that the brightness issue was not resolved. Additionally, it's frustrating that our customer service team and manufacturer were unable to assist with the warranty claim. We appreciate your feedback and will use it to improve our products and customer service. Your satisfaction is important to us, and we're sorry that we fell short of meeting your expectations. . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv 1 1/2 years ago and the screen went out on me while watching it ! SAVE YOUR MONEY AND BUY SOMETHING WORTH IT
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about the issue with your TV. We strive to provide quality products to our customers and we take feedback like yours seriously. We recommend reaching out to our customer service team to see if there are any possible solutions to rectify the situation. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-class-f30-series-led-4k-uhd-smart-fire-tv/6525240.p?skuId=6525240
BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 50" TV is only 44". I had two delivered in a box that said 50" and the box itself is only 48"
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
TV size is the diagonal length.
My Insignia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whad n Great text suggested kinda small.so i had it hug in my big bathroom Great spot.never miss anything. Relax listen too my prayers. Just Great purchases it for my kitchedu
I would recommend this to a friendAVOID THIS GARBAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.total garbage. worst tv ever. loses setup. then after 3 weeks, a vertical line appeared on the screen and best buy will not exchange it or return it.
No, I would not recommend this to a friend
