Customer Ratings & Reviews
- Model:
- NS-50F502NA26
- SKU:
- 6607829
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality of the 50" Class F50 Series LED 4K UHD Smart Fire TV, along with its easy setup and smart features. The TV's size is also suitable for bedrooms, and users appreciate the ease of streaming. However, some customers have noted that the remote can be slow to respond.
This summary was generated by AI based on customer reviews.
Never again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy an insignia device again. We purchased one on cyber Monday and by the middle of January the sound went out and all the HDMI ports went out, I took it back they replaced it for free without a protection plan which was so awesome on best buys part but yet again we have had it less than a month and it skips and pauses through shows but when a Roku is plugged in it streams just fine. There is definitely lots of flaws with this product. Never again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Makenzie, thank you for sharing your review of the Insignia 50" F50 Series 4K UHD Smart Fire TV, and we’re truly sorry to hear you’ve experienced repeated issues with sound, HDMI ports, and streaming performance, we understand how frustrating it is to go through multiple replacements and still not have the TV working the way it should. Feedback like this helps us improve future products, and our Insignia support team would be glad to look into these concerns in more detail and help determine the best next steps for your specific unit at 877‑467‑4289. We appreciate you taking the time to share your experience with us.
Darshan | Insignia
Useless Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an extended to your warranty because this TV was going to be going into an assisted living center so the owner isn't the only person to have access to it. While out of the room, it developed stress fractures in the screen, cause unknown, a month after purchase and Best Buy will not honor any warranty because they don't cover physical damage, so the $150 for the TV plus the warranty are complete waste because now I have to shop for another TV to replace one that's only a month old.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Brian, thank you for sharing your experience with the Insignia 50" Class F50 Series LED 4K UHD Smart Fire TV. We’re sorry to hear about the stress fractures that appeared on the screen and that the warranty didn’t cover the issue. We understand how frustrating it is to face an unexpected replacement so soon after purchase, especially when you invested in extended protection. Your feedback is important to us, and experiences like yours help us continue improving our products and support options. If you’d like assistance reviewing what solutions may still be available, our Insignia Support team is here to help.
Mohan | Insignia
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has a great picture and sound but it only lasted 19 days. It doesnt turn on anymore. When i hit power it flashes ans turns off. We tried unplugging it and pluging it back in. It has always been plugged into a gfci outlet dock so it isnt an issue of power from my house. Will be returning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Israel, thank you for sharing your review with us, and we’re sorry to hear that your Insignia 50" Class F50 Series LED 4K UHD Smart Fire TV stopped working after only 19 days, especially since you were enjoying the picture and sound quality before it began flashing and shutting off, as we understand how disappointing and inconvenient this experience can be and truly appreciate you taking the time to let us know, our support team would be glad to help look into this issue further and explore troubleshooting, and you can reach us anytime at 877‑467‑4289 or [email protected] for additional assistance, thank you again for bringing this to our attention.
Darshan | Insignia
Horrible tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i bought this tv two weeks before christmas and after two days of having it the screen starts glitching. Then i contact support and they sent me another one December 26th. Now a little over a week later after getting the replacement tv this one has sound issues and apps arent working! I need a different brand of televison or a refund! I dont undersand how in the world this tv had almost five stars! The tv lags and the menus move like i use dial up internet! I usually dont really write reviews but this is ridiculous!
No, I would not recommend this to a friendWierd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and everything. For some reason it came with someone else's profile so I'm not entirely sure it was new when I bought it new.
I would recommend this to a friend3 stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity isn't the best. You get what you pay for. Regular streaming apps are ok. But 4k channels work best.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rowdy,
Thank you for your feedback. We’re sorry the clarity on your Insignia™ 50" Fire TV didn’t fully meet your expectations, and we realize how that could affect your viewing experience. We’re glad the streaming apps and 4K channels are working well for you, and we appreciate you sharing your experience. It helps us continue improving our products.
Allen | Insignia
Horrible Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. First Tv order didn’t work they sent a replacement it came with the screen broken. They said they couldn’t send another replacement. I’d have to get a refund. I’m still waiting on that & still no tv. Not happy with Best Buy at all
No, I would not recommend this to a friendBest Buy NEVER got the tv to me!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy totally screwed up shipping. Then instead of fixing the issue, they simply refunded my order, without my knowledge and when contacted refused to give me the deal O got on this item on Cyber Monday! Clearly Bait and Switch …and illegal! This is how Best Buy treats customers, Wow, very telling.
No, I would not recommend this to a friendNOT worth the headache
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What I went thru in order to try and take advantage of the "black Friday deal" just simply wasn't worth it. I had to return my purchase in order to protect my purchase. You would think that I'd be offer the opportunity to repurchase a set of TV's at what was offered at the time of the deal.
No, I would not recommend this to a friendBad tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a bad one right out of the box, best buy helped me right away and I was able to get a Samsung
No, I would not recommend this to a friendItem Junk garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whole screen was shattered only 15 days for return at Christmas. Disappointing to say the least
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there, thank you for sharing your feedback. We’re very sorry to hear that your TV arrived damaged, especially during the holiday season when return windows can be tight. That’s certainly not the experience we want for our customers. If you still have the unit, please feel free to reach out to us at 877‑467‑4289 or [email protected] we’d be glad to review options to help. Thank you again for choosing Insignia.
Vennila | Insignia
Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is faint, doesn’t connect to WiFi after about one year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Maria, thank you for sharing your review with us, and we’re sorry to hear that your experience with the Insignia 50" Class F50 Series LED 4K UHD Smart Fire TV has declined over time, especially with the color appearing faint and the TV no longer connecting to Wi‑Fi after about a year, as we understand how disappointing and inconvenient that can be. Our support team would be glad to help troubleshoot the Wi‑Fi issue or explore additional options with you, and you can reach us anytime at 877‑467‑4289 or [email protected] for further assistance, thank you again for taking the time to share your experience. Darshan | Insignia
Bait and Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order was canceled, and then offered to me at a higher price. Bait and switch. I called several times to rectify the lack in shipping to no avail even after I was promised it would ship.
No, I would not recommend this to a friendDont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse tv ever, will not download any apps, they stay queued or downloading for weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Tracy! Thank you for sharing your feedback. I’m sorry to hear that your TV has been unable to download apps and get stuck in queue. this is certainly not the experience we aim to deliver. Please feel free to reach out directly at 877‑467‑4289 or [email protected], we will glad to help you through this. Thank you for choosing Insignia products.
Mueez | Insignia Products
ANNOYING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is trash. The screen pixelates and freezes a lot. I then must unplug it, replug it in and reboot it. ANNOYING!
No, I would not recommend this to a friendHorrible!! TERRIBLE BRAND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv didn’t come on it ruined Christmas for my kids I would never recommend this product to a person
No, I would not recommend this to a friendPoor sound quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is terrible on this tv. I have been using for about a week and it sound like the speaker is broken. Will be returning.
No, I would not recommend this to a friendUnsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price ,poor picture quality wouldn’t recommend at any price
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Insignia Customer, thank you for sharing your feedback. We’re sorry to hear that the picture quality of your 50" F50 Series Fire TV didn’t meet your expectations. That’s certainly not the experience we want for our customers, and we appreciate you taking the time to let us know. Your comments help us continue improving our products and overall customer experience.
Rafay | Insignia Products
Tv broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was cracked on the screen.it was disappointing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer! Thank you for sharing your experience with us. We’re very sorry to hear that your Insignia 50" F50 Series TV arrived with a cracked screen, that’s incredibly disappointing, especially when you’re expecting a brand‑new TV to be ready to enjoy right out of the box. We appreciate you taking the time to let us know, and we’ll make sure your feedback is shared with the appropriate teams as we continue working to improve the overall quality and durability of our products.
Darshan | Insignia
Not really 59 inch's across and sound is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return this item . The sound is messed up but I don't have box.
No, I would not recommend this to a friend
