Customer Ratings & Reviews
- Model:
- NS-50F502NA26
- SKU:
- 6607829
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality of the 50" Class F50 Series LED 4K UHD Smart Fire TV, along with its easy setup and smart features. The TV's size is also suitable for bedrooms, and users appreciate the ease of streaming. However, some customers have noted that the remote can be slow to respond.
This summary was generated by AI based on customer reviews.
decent for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv sometimes lags and the remote we got with it was broken. doesnt close properly so we have to tape down the back of our brand new remote so the batteries dont fall out.
No, I would not recommend this to a friendTV purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We saw absolutely no difference between the new TV and our previous one which was purchased in 2020, but for $300.00 we didn’t expect much more. We are satisfied
I would recommend this to a friendVery good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv very good price super light simple installation
I would recommend this to a friendAdequate for the garage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV to use in my garage for Zwift, and maybe some YouTube. It's fine for that. As a main TV, there's better out there.
I would recommend this to a friendInsignia TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is alright. It is slower, glitches, and with the volume all the way at 100 it is not that loud.
No, I would not recommend this to a friendreturned tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV there was an issue with the sound
No, I would not recommend this to a friendBad Television
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a product, in all ways this television has been a disappointment. The main thing is that after only two months the backlight led lights in it decided to stop working. After two months of barely using it. I bought the item on sale, and believed to have found a good holiday deal, little did I know that it was cheap, simply because the hardware in it is too. I highly recommend looking elsewhere for a decent TV. Pay the extra 100$, it’s worth avoiding the headache of trying to get a replacement or just fixing it as is. DO NOT BUY.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer, thank you for sharing this. We’re sorry your TV didn’t meet expectations and that you encountered a backlight failure so soon. We understand how frustrating that is, especially after expecting a great deal. Thank you for bringing this to our attention, feedback like yours helps us improve. For further queries, please feel free to reach out directly at 877‑467‑4289 or insigniasupport@bestbuy.com. Thanks for choosing Insignia products. Sandhya | Insignia Products
Worst customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv on cyber Monday.. it wouldn't stay on.. call customer service which was horrible and they said the tv was compatible wit my wifi which is 5g... after goin back and forth they decided to send me another which was over a wk later but at the last minute they said they couldn't find one close by me which didn't make any sense to me... all and all I returned the tv after 3wks of not having a tv... I deal with best buy but after this experience I'm not anymore... I had the worst experience ever with them...
No, I would not recommend this to a friendNever again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy an insignia device again. We purchased one on cyber Monday and by the middle of January the sound went out and all the HDMI ports went out, I took it back they replaced it for free without a protection plan which was so awesome on best buys part but yet again we have had it less than a month and it skips and pauses through shows but when a Roku is plugged in it streams just fine. There is definitely lots of flaws with this product. Never again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Makenzie, thank you for sharing your review of the Insignia 50" F50 Series 4K UHD Smart Fire TV, and we’re truly sorry to hear you’ve experienced repeated issues with sound, HDMI ports, and streaming performance, we understand how frustrating it is to go through multiple replacements and still not have the TV working the way it should. Feedback like this helps us improve future products, and our Insignia support team would be glad to look into these concerns in more detail and help determine the best next steps for your specific unit at 877‑467‑4289. We appreciate you taking the time to share your experience with us.
Darshan | Insignia
Useless Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an extended to your warranty because this TV was going to be going into an assisted living center so the owner isn't the only person to have access to it. While out of the room, it developed stress fractures in the screen, cause unknown, a month after purchase and Best Buy will not honor any warranty because they don't cover physical damage, so the $150 for the TV plus the warranty are complete waste because now I have to shop for another TV to replace one that's only a month old.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Brian, thank you for sharing your experience with the Insignia 50" Class F50 Series LED 4K UHD Smart Fire TV. We’re sorry to hear about the stress fractures that appeared on the screen and that the warranty didn’t cover the issue. We understand how frustrating it is to face an unexpected replacement so soon after purchase, especially when you invested in extended protection. Your feedback is important to us, and experiences like yours help us continue improving our products and support options. If you’d like assistance reviewing what solutions may still be available, our Insignia Support team is here to help.
Mohan | Insignia
Horrible tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i bought this tv two weeks before christmas and after two days of having it the screen starts glitching. Then i contact support and they sent me another one December 26th. Now a little over a week later after getting the replacement tv this one has sound issues and apps arent working! I need a different brand of televison or a refund! I dont undersand how in the world this tv had almost five stars! The tv lags and the menus move like i use dial up internet! I usually dont really write reviews but this is ridiculous!
No, I would not recommend this to a friendDefective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has a great picture and sound but it only lasted 19 days. It doesnt turn on anymore. When i hit power it flashes ans turns off. We tried unplugging it and pluging it back in. It has always been plugged into a gfci outlet dock so it isnt an issue of power from my house. Will be returning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Israel, thank you for sharing your review with us, and we’re sorry to hear that your Insignia 50" Class F50 Series LED 4K UHD Smart Fire TV stopped working after only 19 days, especially since you were enjoying the picture and sound quality before it began flashing and shutting off, as we understand how disappointing and inconvenient this experience can be and truly appreciate you taking the time to let us know, our support team would be glad to help look into this issue further and explore troubleshooting, and you can reach us anytime at 877‑467‑4289 or insigniasupport@bestbuy.com for additional assistance, thank you again for bringing this to our attention.
Darshan | Insignia
Wierd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and everything. For some reason it came with someone else's profile so I'm not entirely sure it was new when I bought it new.
I would recommend this to a friend3 stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity isn't the best. You get what you pay for. Regular streaming apps are ok. But 4k channels work best.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rowdy,
Thank you for your feedback. We’re sorry the clarity on your Insignia™ 50" Fire TV didn’t fully meet your expectations, and we realize how that could affect your viewing experience. We’re glad the streaming apps and 4K channels are working well for you, and we appreciate you sharing your experience. It helps us continue improving our products.
Allen | Insignia
Horrible Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. First Tv order didn’t work they sent a replacement it came with the screen broken. They said they couldn’t send another replacement. I’d have to get a refund. I’m still waiting on that & still no tv. Not happy with Best Buy at all
No, I would not recommend this to a friendBest Buy NEVER got the tv to me!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy totally screwed up shipping. Then instead of fixing the issue, they simply refunded my order, without my knowledge and when contacted refused to give me the deal O got on this item on Cyber Monday! Clearly Bait and Switch …and illegal! This is how Best Buy treats customers, Wow, very telling.
No, I would not recommend this to a friendNOT worth the headache
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What I went thru in order to try and take advantage of the "black Friday deal" just simply wasn't worth it. I had to return my purchase in order to protect my purchase. You would think that I'd be offer the opportunity to repurchase a set of TV's at what was offered at the time of the deal.
No, I would not recommend this to a friendNo good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv glitches all the time. Can’t watch a movie in it’s entirety
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Insignia Customer, thank you for sharing your feedback. We’re sorry to hear that your Insignia™ – 50" Class F50 Series LED 4K UHD Smart Fire TV (Model: NS‑50F502NA26) is glitching and preventing you from watching a full movie. That’s definitely not the experience we want for you. Your feedback is important to us, and it helps us continue improving our products and overall customer experience. Please feel free to contact us directly at 877‑467‑4289 or insignia@bestbuy.com, and we will be happy to assist you further. Rafay | Insignia Products
Bait and Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order was canceled, and then offered to me at a higher price. Bait and switch. I called several times to rectify the lack in shipping to no avail even after I was promised it would ship.
No, I would not recommend this to a friendBad tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a bad one right out of the box, best buy helped me right away and I was able to get a Samsung
No, I would not recommend this to a friend