Customer Ratings & Reviews
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- Model:
- NS-50F501NA26
- SKU:
- 6607830
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 50" Class F50 Series LED 4K UHD Smart Fire TV for its excellent picture quality and user-friendly interface. Many customers also appreciate the 50-inch size of the television. There were no negative aspects of the product mentioned in the provided data.
This summary was generated by AI based on customer reviews.
Pass on this tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv purchase I’ve ever made. User interface is a joke. Installing and signing into apps is awkward and time consuming. Does not work with Roku. It shuts down Roku devices after a few months. Ugh. Not for me. But if you love to spend hours and hours setting up and maintaining a tv, and you enjoy Amazon stealing all your data, you’ll love it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia customer, thank you for sharing your feedback on the Insignia 50" Class F50 Series LED 4K UHD Smart Fire TV. We appreciate you taking the time to let us know about your experience; however, we’re truly sorry to hear that the TV’s user interface and app setup process have been frustrating for you. We understand how inconvenient it can feel when the experience isn’t as smooth or intuitive as expected.
Your comments about app installation, navigation, and compatibility concerns are important, and they help us continue improving the overall performance and usability of our products. We’re sorry that this TV didn’t meet your expectations and that the setup process felt more time‑consuming than it should have been.
If you need any further assistance, please feel free to contact our support team at 1‑877‑467‑4289 or insigniasupport@bestbuy.com.
Adam | Insignia
POOR CUSTOMER SERVICE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was only a drop off at the door. This was not disclosed at purchase. Set up was time consuming and required the assistance of Comcast as the instructions provided were incomplete and insufficient.
I would recommend this to a friend- Pros mentioned:Picture quality
Review of TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound isn’t good. Picture is good, but the sound is terrible.
No, I would not recommend this to a friend Bad white coloring, not worth price tag by long sh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth yhe moneh by a long shot. Wish I would have done more research as everyone is saying, the same thing with the white coloring is pretty bad on this tv. Has very little settings for an eighteen hundred dollar tv you would expect a whole lot more than what you get.I would say this will be the last samsung device I ever own
No, I would not recommend this to a friend50 inch smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked till 2 months later it started making noise when you are watching. And it was too late to return or have it fixed
No, I would not recommend this to a friend50 INCH INSIGNIA TV RETURNED
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ITEM -ENSIGNIA TV 50 INCH - BAD RIGHT OUT OF THE BOX. RETURN FOR EXCHANGE. SO FAR, I HAVE BEEN WITHOUT TV SINCE 11/30/25 & TODAY IS 12/20/25. NOT EVEN SURE I WILL ACCEPT THE RETURN TV WHEN IT ARRIVES. I MAY JUST RETURN IT AS I HAVE ANOTHER TV. NO PICTURE JUST COLORS OVER THE ENTIRE SCREEN AND NO SOUND.
No, I would not recommend this to a friendSound is low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah the tv looks great. I could tell something was off about this tv since I got it and thought it was the sound. I have confirmed since this tv has to be be at level 45 to be a normal hearing. I am glad I got the warranty and will he returning.
No, I would not recommend this to a friendVery slow and laggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had really high hopes for this tv but it is by far the worst tv I’ve ever purchased. It is extremely lagging and even shuts itself off randomly after a few minutes. Also not a fan of the firetv platform, Roku is definitely much better.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is fine until the volume cuts off. I have to raise it to 100% just to hear like if it’s at 50%
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jose.
Thank you for sharing your experience with the Insignia™ 50" F50 Series. We’re sorry to hear about the volume issue, as this isn’t the performance we aim to deliver. Our support team would be happy to help, please contact us at 877‑467‑4289 or email insignia@bestbuy.com. Thank you for taking the time to write this review.
Sidhartha | Insignia
Vir
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal for the price. I would recommend it for a start.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re glad to hear that you found it to be a good deal and a solid choice for getting started. Your recommendation means a lot to us, and we appreciate your support.
Keith | Insignia Support
DON'T BUY THIS TV!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These newer TVs are made for connections to cable or satellite systems. Don't buy if your using for over the air use antenna. Terrible picture, having to go "manually " up and down channel SUCKS! Overall not great TV I would return it but, I'm pretty much stuck in my home with no transportation. Do your reviews and buy somthing else. Sorry Best Buy you fail.
No, I would not recommend this to a friendnot sure about this purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the 'jury' is still out. I'm on my second one. The first was no good. still having access problems and no fault of Best Buy ending up needing 4 remotes to cover cable, streaming,DVR and volumn
No, I would not recommend this to a friendVery disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and it lasted 1 week! Was supposed to have someone here today to check it out. They never showed up or let me know they were not going to make it. Had to go to the store because a lady I spoke to was not helpful in any way and was very rude. Now I have to wait another week for another one to be delivered! Best Buy, you need to do better!!!
No, I would not recommend this to a friendCan’t run Hulu
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sad to say that this is a one star review. Originally love the TV and the price, but it routinely cut out when watching Hulu and repeatedly. I returned it for a second of the same thinking that it was a problem with the specific TV but it’s a problem with the model because it happened again. Eventually returned it all together. The folks at Best Buy were very helpful and took it back without issue.
No, I would not recommend this to a friendSpeakers crackle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using this tv for a couple of months now. The speakers now all of a sudden have started to crackle. Volume has not been turned up more than 30%, ever. Crackle happens on any channel, or any app being used. Pretty frustrating.
No, I would not recommend this to a friend50inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great until USB ports stopped working (all3)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ronald, thank you for taking the time to share your experience. We’re glad to hear you enjoyed the TV, and we’re sorry to hear the USB ports stopped working that’s not the experience we want for you. We’d like to help get this resolved. Please reach out to our Support team at 877‑467‑4289 or insignia@bestbuy.com so we can help troubleshoot the issue and explore repair or replacement options. We’re here to help make this right. Vennila | Insignia
Ok, but not work with HTMI switch.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with my HDMI switch like my previous tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Michael, thank you for sharing your experience with us and we are sorry to hear the TV is not working with your HDMI switch since we want every setup to be smooth and compatible and trying a different HDMI port or adjusting the input settings may help resolve the issue and we would be glad to review this further, so please contact us at 877 467 4289 or insignia@bestbuy.com and we appreciate you giving us the chance to assist. Poojitha | Insignia
This TV is terrible and so is Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a piece of junk. Do not buy this. It doesn’t work. It crashes all the time. The apps do not integrate well. The fire platform is trash. Amazon is trash. Don’t give them money. Also, Best Buy is terrible and you probably shouldn’t give them money either because they will not help me return this even though I am disabled.
No, I would not recommend this to a friendJust entry level 2020 quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic entry level video just not worth the purchase
No, I would not recommend this to a friendIt was Broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television was broke when I received it. Turned it on and the whole scene was cracked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Insignia Customer, thank you for sharing your experience. We're really sorry to hear your TV arrived damaged that’s definitely not the experience we want for you. Please contact our support team at 877‑467‑4289 or email insigniasupport@bestbuy.com so we can help resolve this quickly. We appreciate you bringing this to our attention. Vennila | Insignia