Customer Ratings & Reviews
- Model:
- NS-DH50WH1
- SKU:
- 6385836
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 50-Pint Dehumidifier favorably for its performance, quiet noise level, and effective moisture removal. Many appreciate its ease of use, size, and competitive price. Some customers have reported issues with the water tank and its weight.
This summary was generated by AI based on customer reviews.
Money well spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money spent. It is not as noisey as my other dehumidfiers.
I would recommend this to a friendBuyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I knowingly ordered an open-box item, I expected the box to have been opened and taped. When the item was delivered to my porch the box was destroyed and the bottom of the box was missing, exposing this product to the wet cement on my porch. In addition, some parts were missing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jdubb23,
We regret that you have received an order that was damaged and the bottom of the box was missing. For further assistance, please contact Best Buy at 1-(888) 237-8289 daily between 8am to 9pm CST.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Leaking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came on here to see the reviews about leaking and sure enough most of them said it started leaking around 16 months. I’m now around the 16 months and have this non stop leaking problem as well
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the leaking issue you are facing after 16 months. Your feedback is important to us, and we will use it to improve our products and address this problem. We appreciate your patience and understanding as we work to resolve this matter.
Keith | Insignia Support
Stay Away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two identical units only lasted one year each. Only ran them for about 5 months and they stopped working. 2nd unit was a warranty replacement for the first one. I would stay away from this unit unless you are prepared to replace it frequently or you consider the Geek Squad replacement plan. My backup unit, a 15 year old Goldstar, is working like a champ.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Phil. Thank you for leaving a review on 50-pint dehumidifier. We are deeply sorry to know about the current condition on the product. Kindly contact us to check if troubleshooting it will help to fix the issue.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Insignia™ - 50-Pint Dehumidifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drain hose option did NOT work. It was purchased brand new but was returned due to that defect.
No, I would not recommend this to a friendHopefully
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not tried yet. Weather has not been appropriate. Hopefully it will work as advertised.
I would recommend this to a friendAn Ok dehumidifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent dehumidifier. It does its job. I just wish it could be a little bit quieter.
No, I would not recommend this to a friendDon't buy unless you want your house to be hotter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been trying to figure out why my house wasn't cooling down and I finally figured it out, the dehumidifier was billowing tons of extremely hot air while making a ton of noise.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear about the trouble you’ve had with the dehumidifier. We understand how frustrating it can be when a product doesn’t perform as expected, especially when it affects your home comfort. Your feedback is important and will be shared with our team to help improve future designs and performance.
Keith | Insignia Support
LEAKY DEHUMIDIFIER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia strikes again. This dehumidifier was great until it wasn’t. It started leaking everywhere after 1 month and the sensor for it to turn off stopped working so it just collected water. Almost destroyed our apartment
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re very sorry to hear about your experience with the dehumidifier. It’s concerning that it started leaking and that the sensor malfunctioned after just one month, causing such a significant issue. We understand how frustrating and potentially damaging this situation must have been for you. Your feedback is crucial, and we will work to address these problems to prevent them in the future. Thank you for bringing this to our attention. Keith | Insignia Support
Quit after 18 months light use
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 18 months then stopped working. It still runs, but it no longer removes moisture from the air. Very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I am sorry to hear about the issues you have experienced with the product. It is disappointing to hear that it stopped working properly after 18 months. We strive to provide high-quality products and it is concerning to hear about your experience. Your feedback is valuable to us as we continuously work to improve our products. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
I'll never buy this brand again!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia dehumidifier worked fine for the first 2 weeks then it stopped drawing the humidity out of the room. Fan runs continously but there's no more water in the bucket. I have a Kenmore in another room and it's been working perfectly for the last 6 years. Too bad best buy return policy is only 2 weeks. Now I'm stuck with it. Insignia is an unreliable product. I'll never buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Debi,
Thanks for taking the time to leave your review on our Insignia Products 50 pint dehumidifier, We understand how important this is for you, so we are saddened to read that it no longer performs as intended. If you still have not been able to get this resolved, we kindly invite you to contact our team so that we can provide you with the support that you deserve. We look forward to hearing from you soon!
Janina G | Insignia Products | https://www.insigniaproducts.com/contact-us
Do Not Waste Your Money! Insignia = Junk.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased June ‘21 and this unit showed problems in Sept / Oct towards the end of the season. No big deal, I cleaned it and stored it away until May ‘22 (now) when humidity would increase again. Out of storage and back on for another season, it’s not collecting any water even though my humidity level is 69%. All it’s doing is running up my electric bill 24 hours a day. Emailed Insignia for warranty repair and got no response???
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jimbo,
Thank you for taking the time to review our Insignia™ - 50-Pint Dehumidifier - White. I do apologize for the inconvenience and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Do not purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this unit for under 2 years, I have only used it for a total of 6 months and it has stopped working. Do not buy this product!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, MNmom, for sharing your experience. We’re sorry to hear that your dehumidifier stopped working after limited use. Our goal is to provide reliable appliances, and we understand how frustrating it can be when they don’t meet expectations. Your feedback is valuable, and we appreciate you taking the time to share it. If you need assistance, our support team is happy to help. Tine | Insignia Support
Quit working after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good while it worked. Quit taking humidity out of the air after two years. Should have bought the extended warranty
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, RichardW. We’re sorry for falling short of your expectations. Please allow us to make it right. - Carl | Insignia Products
Do Better.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered open box excellent. Received 15 emails about the transaction. From payment info to the time the delivery driver went to lunch, but even with all that infrastructure and information, I WAS SENT THE WRONG PRODUCT AND HAVE TO DRIVE TO BEST BUY TO PHYSICALLY RETURN THIS HEAVY ITEM. DO BETTER.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the inconvenience you've experienced with your recent purchase of the Insignia™ - 50-Pint Dehumidifier. It's incredibly frustrating to receive the wrong product, especially after receiving so many updates during the process.
We take full responsibility for this mistake and understand how disappointing this must be. To make things right, please reach out to our customer service team so we can assist you in resolving this issue swiftly and ensure you receive the correct product. We truly value your feedback and are committed to improving our services to prevent such occurrences in the future.
Thank you for bringing this to our attention, and we appreciate your patience as we work to correct this. Your satisfaction is our top priority. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
very good but Noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good working I put this on basement just turn on at night time Because it's noisy
No, I would not recommend this to a friendBuy beware......does not last!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like other customers, I owned this unit for just over a year (literally 10 days over) and it started leaking all over the floor. I contacted Best Buy and they want me to carry the unit to the store and pay to have it repaired. No sympathy! I buy a lot of my appliances from Best Buy. Not anymore......raise the bar on your customer service already! It's 2021 and we're in the middle of a pandemic.
No, I would not recommend this to a friendFor Recreation Room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just unpacked it when my daughter arrived. I have not used it yet.
No, I would not recommend this to a friendWill Break in Less than a Year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware that this dehumidifier will break in a year or less. I've owned two and both have iced up within the 1 year warranty. Luckily, I was able to return them for a refund. Either get the extended warranty or buy another brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Anon,
Thanks for taking the time and effort to leave a review with our Insignia™ - 50-Pint Dehumidifier - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Blows warm, air out while operating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dehumidifies the room at the cost of heating the room The room that does not need any help because it has a lot of windows. The unit blows out, warm air. Don’t recommend it at all.
No, I would not recommend this to a friend