Customer Ratings & Reviews
- Model:
- NS-DH50WH1
- SKU:
- 6385836
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 50-Pint Dehumidifier favorably for its performance, quiet noise level, and effective moisture removal. Many appreciate its ease of use, size, and competitive price. Some customers have reported issues with the water tank and its weight.
This summary was generated by AI based on customer reviews.
Loud, noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product perform ok, but its pretty loud side. Returning it.
No, I would not recommend this to a friendDehumidifier stopped working.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost two years from the date of purchase the Dehumidifier stopped working this week. It doesn't collect any water in the tank. It just keeps running and nothing else. No error messages. It was used in a finished basement and was always serviced by cleaning filter and removing water in the tank. I can't recommend a product that breaks in two years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, RichardL. We’re sorry for falling short of your expectations. Please allow us to make it right. - Carl | Insignia Products
Good only for 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Condenser stopped working after 3 years with regular filter cleaning & upkeep of unit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that the condenser stopped working after just three years, especially with regular maintenance and care. We understand how frustrating it is when a product doesn’t last as expected despite proper upkeep. Your feedback is important and will be shared with our team to help improve product reliability and performance.
Keith | Insignia Support
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 4 months when we finally plugged it in and set it up. Then it frosted over and no water came out again. Very disappointed that it only lasted a couple months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the dehumidifier. I am sorry to read about the unit not working. Kindly contact us to be able to check further to your case.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Worked great for 11 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this dehumidifier last year and it worked for 11 months then compressor quit working. Still under warranty, so I got another one. Hopefully this one last longer than the previous unit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 50-Pint Dehumidifier! We know how frustrating is that your unit compressor stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Water tank
Don't Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible!!! Ran well but didn't collect a drop of water. Took it back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ninja,
We are sorry. Please know that your feedback is helpful to improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
na
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not work. water leaking once the level is reached.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, ghause, for sharing your experience. We’re sorry to hear about the issue with the dehumidifier. We appreciate your feedback and understand how frustrating this can be. If you need assistance with troubleshooting or a replacement, please reach out, and we’d be happy to help. Tine | Insignia Support
Order cancellation
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second cancellation on an open box order . Don’t offer them if you can’t fulfill the order bright ones !
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, MCampman. We're sorry to hear about the inconvenience with your open box order. We understand your frustration and appreciate your feedback. We'll work to improve our order fulfillment process to prevent this from happening in the future. Ivy | Insignia Support
Poorly made and Best Buy customer service is terri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continually freezes up. Doesn't work. Did not lower humidity at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the product did not perform as expected and caused frustration. Your experience with freezing issues and lack of humidity control is important to us, and we appreciate you bringing it to our attention. We will make sure your comments are shared with our product team for further evaluation and improvement.
Keith | Insignia Support
It only worked for two summers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this humidifier two years ago, and the compressor stopped working with little use only during the summer months. The Insignia customer service would not repair it unless the humidifier is within the one-year warranty period. No more insignia products for me. Total garbage.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Hector,
Thank you for taking time to write a review our Insignia™ - 50-Pint Dehumidifier - White. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Quit working after 2 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Completely stopped working after 2 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that the product stopped working after such a short time. We understand how disappointing this must be and appreciate you bringing it to our attention. We are committed to quality and will make sure your feedback is reviewed so we can continue to improve. – Keith | Insignia Support
Stopped Working After 2 Months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 2 months. I was torn between this and another one but decided to give it a shot. I was wrong should have purchased the GE or Honeywell
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 50-Pint Dehumidifier! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact
STOP WORKING AFTER 1 YEAR
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after not even 2 years. Weird noises and screen not working anymore. The product is not cheap and this should not happen. I don’t recommend, go with other brands.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your product. Our aim is to provide reliable and long-lasting products, and we understand your frustration with experiencing problems so soon after purchase. Your feedback is invaluable, and we'll certainly take it into account as we strive to improve our products and services. If you haven't already, please reach out to our customer support team for assistance. We're here to help and want to ensure you have a positive experience. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
Bunk
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one that died on me in less than a year
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience. Please reach out to our customer service team so we can assist you with resolving this issue and ensure your satisfaction with our products. Thank you for bringing this to our attention. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
Not happy with longevity.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite 16 months old and it has started leaking on the floor. This one replaced the previous one that started leaking after about 10 months of use. Units do not last long enough to make it a worthwhile purchase if you have to replace it about once a year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50-Pint Dehumidifier. We appreciate your feedback and are always looking for ways to improve our products and services. Your comments are valuable to us, and we will certainly take them into consideration to enhance the quality and longevity of our dehumidifiers. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
Doesn't last long
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used it for two summers with no issues. Went to turn it on this summer and it just runs and runs and doesn't pull any water from the air. I made sure to unplug it and cover it for the winter, but it did not matter. Now we have to buy a new one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi IanZen! Thank you for sharing your experience with us about Insignia™ - 50-Pint Dehumidifier with ENERGY STAR Certification. We're sorry to hear that after two summers of trouble-free use, your unit is not running continuously without pulling any water from the air. It's frustrating that your efforts to unplug and cover it for the winter didn't prevent the issue. We understand how inconvenient it is to now have to purchase a new one. Your feedback is valuable, and we apologize for the inconvenience this has caused. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
Doesn’t collect ANY water in unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it a 0 if that was an option. It has been “running” for a month and hasn’t collected a drop of water into the container. There is visible water in the room so it should be able to collect something after that long. Don’t waste your money! Buy something else.
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an Insignia 35-pint dehumidifier which was filling up so fast that I bought a second unit, this time the 50-pint one. Both units were very noisy, and both units were less than two years old when they started leaking water to the floor.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello LeslieS,
Please accept my apologies on the behalf of Insignia Products for the inconvenience caused. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
One season and done
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new last year and to my surprise, it doesnt work tbis seaon. Junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Steve, for sharing your experience. We understand how frustrating it is when a product stops working unexpectedly, especially after just a year of use. The standard manufacturer warranty for this dehumidifier lasts one year from the date of purchase. If you haven’t already, we recommend reaching out to Best Buy customer service to explore possible solutions. Your feedback is valuable, and we truly appreciate the time you took to let us know. Tine | Insignia Support
Works great for a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for a year, and now it just runs but does not take any humidity out of the air (no water in the tank).
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Moocula!
Thank you for taking the time to review our Insignia 50-Pint Dehumidifier, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support