Customer Ratings & Reviews
- Model:
- NS-DH50WH1
- SKU:
- 6385836
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 50-Pint Dehumidifier favorably for its performance, quiet noise level, and effective moisture removal. Many appreciate its ease of use, size, and competitive price. Some customers have reported issues with the water tank and its weight.
This summary was generated by AI based on customer reviews.
Didn't last 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used only during the summer. Same unit as the Toshiba TDDP5013ES2 and you can see a lot of complaints about short life on homedepot.com. haiyaa
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50-Pint Dehumidifier, 12characters. We appreciate your feedback and understand your concerns. Your comments are valuable to us, and we'll use them to improve our products and services. If you have any further questions or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
Doesn’t work -
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give it a 0 i would. I got the humidifier & it doesn’t work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear that your humidifier isn't working. Your frustration is completely understandable. We want all our customers to have a positive experience with our products. Please reach out to our customer service team so we can assist you with a return or replacement. Thank you for bringing this to our attention. - Carl | Insignia Products
Good, but...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine except the drainage process never worked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks you very much for taking the time to review our Dehumidifier. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Buyer Beware. DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Did not do what it’s designed to do and that is remove moisture from the air. Quickly returned
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi mwfsr1113,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Terrible product and worse service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smells like it is burning. Tried to return but was two days past the two week return window and they would not help me. Very disappointed in Best Buy.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful unit, didn't work. Ran for 4 days, tank still dry.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the unit did not meet your expectations and that it didn’t work as intended. We understand how frustrating this must be, especially after running it for several days. Please reach out to our customer service team so we can assist you in resolving this issue. Your satisfaction is important to us, and we’re here to help. Keith | Insignia Support
Insignia dihumidifier
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after one year not good . I would not recommend this and i wont shop in best buy again.
No, I would not recommend this to a friendReceived a used and damaged machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received this week. Box condition is terrible. The unit it missing and appear dirty. It’s clearly been used and returned. It’s not a light piece and I have to drag it back to a store. Not happy.
No, I would not recommend this to a friendNo drain hose included.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works adequately but comes without drainage hose so I am scrounging to find one that fits. Manual could be more detailed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50-Pint Dehumidifier - White, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter. Or In this case, I can only advice you to look for a replacement on the open market.
Insignia Support
Shella
www.insigniaproducts.com/support
bad quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke in one year and exchange for a new one and broke again in two years. really bad quality, never but it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mike,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
- Pros mentioned:Moisture removal, Performance
10/10, would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been working great so far. I have eczema, and excess moisture in the air has always been a big issue for me. Since using this product, my room and bathroom feel completely different. I’m no longer waking up with itchy hands, and I don’t have to use a damp towel every day anymore. I’m a big fan - no pun intended.
I would recommend this to a friend Do not recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Humidity sensor is not accurate, seems to be at least 6% higher than the two other sensors I have…and it makes a loud clunky noise when the refrigeration unit turns on and off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 50-Pint Dehumidifier. We appreciate your feedback and are committed to improving our products and services. Your comments are valuable to us, and we will take them into consideration to enhance the accuracy and performance of our dehumidifiers. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
Avoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked excellent...while it worked. Product quit working after about 3 months. Just out of return period. Will not work at all now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lisa!
Thank you for writing a review about our 50-Pint Dehumidifier! We understand how frustrating is when a product stops working. We would love to assist you further in this situation! Feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
poor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.rec this with no bottom on the box just tape i said ok i will try it never worked i should have known but return was easy
No, I would not recommend this to a friendJUNK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's leaking water everywhere from day 1,send me a UPS shipping label or come and get this piece of JUNK.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that your Insignia 50-Pint Dehumidifier has experienced a leak from the start. We apologize for the inconvenience this has caused and would like to make it right. We'll be happy to assist you with a return or repair process. Please contact our customer service team so we can provide further assistance and resolve this issue. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
Does not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not last! Please build something more sustainable.
No, I would not recommend this to a friendMisinformation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user manual claims a 5/16 drainage tube would fit and would allow you to not empty the bucket when it’s full. I wasted time and bought one and it’s not even close. Why the misinformation?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Moe,
Thank you for letting us know about the informaton that is stated in the our product's manual. I will like to ask to get in touch with us at the contact link below so we can review your case a bit further and provide you with an accurate solution.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Sent used product as new
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not acceptable. It was missing parts too. The outside was dirty as well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 50-Pint Dehumidifier. I understand the unit arrived in poor conditions and missing parts. That can certainly be disappointing. Best buy does offer a 15-day period to return and exchange items. However, we would be happy to check your options. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Lasted six weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for six weeks and then started tripping circuit breaker after being on for 15 minutes or so. Returning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello justsomeguy.
Thank you for the review. I apologize if the product did not last long. If you have any questions please give us a call at 1-877-467-4289.
Renee,
Insignia Support
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, always leaks. It does not shut off when full it just leaks out
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you very much for taking the time to review our Dehumidifier. I am sorry to read about the situation you are going through with this unit. I totally understand this is not what you expected from this unit. If you already tried all the steps on the user guide for leaking and it keeps doing the same.
Please follow the Contact Us link at the bottom of this response, we will assist with your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us