Customer Ratings & Reviews
- Model:
- NS-DH50WH1
- SKU:
- 6385836
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 50-Pint Dehumidifier favorably for its performance, quiet noise level, and effective moisture removal. Many appreciate its ease of use, size, and competitive price. Some customers have reported issues with the water tank and its weight.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Water tank
Waste of money. Broken after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! This worked well for one summer. We just tried to use it for the first time and it doesn’t work. The fan runs, but it won’t collect water. Since we purchased it last spring, it’s not covered under warranty. Terrible customer service as well.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kayk,
We're sorry for your experience, your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Worked for a few years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was good while it last but with minimal use it died after less then 4 years. That is while using it only in summer months, cleaning it regularly. I would have thought it would last longer but maybe 4 years is a good age
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 50-Pint Dehumidifier. We apologize to hear that it stopped working after only 4 years of use, despite being used minimally and well-maintained. We understand how frustrating this can be, especially since you had expected it to last longer. We appreciate your honesty and will take your feedback into consideration as we continue to improve our products. If you're in need of a replacement or have any further questions, please don't hesitate to reach out. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
- Cons mentioned:Water tank
I also got a bad unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it last summer and it worked well enough. Plugged it back in this summer and while the fan runs the compression does not so no water is collected. Must have been a bad batch built in China last spring.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 50-Pint Dehumidifier - White @ BestBuy, I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.
Insignia Support
Shella
www.insigniaproducts.com/support
Dehumidifier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but a little loud. Looks fine not too big.
No, I would not recommend this to a friendDies in 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 14 months and then started to throw E-3 codes and does not work. Waste of money. I bought a unit from Home Depot put it side by side and it works fine- so not the temperature as the E-3 code says. Total waste of my money.
No, I would not recommend this to a friendStay Away - Unit Stopped Working after 14 Months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 14 months, then started making grinding noises and stopped functioning properly, and dehumidifier function no longer worked. Of course, the warranty is only for 12 months! Unit would not shut off when hitting the "off" button...had to unplug it. Called Insignia and tried troubleshooting with them to no avail. Final verdict...unit is now outside the warranty by 2 months, so we can't help you. Very disappointed when you pay $172 for a dehumidifier that only lasts 14 months!!!
No, I would not recommend this to a friendDead after one year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing stopped pulling moisture from the air a year after purchasing. Likely a compressor leak so nothing i can do but replace it. Do not recommend this brand at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear the unit stopped working as expected after a year. Your feedback is important, and we understand how frustrating it can be when a product doesn’t meet long-term expectations. We appreciate you taking the time to let us know, and we’ll make sure your comments are shared with our team for further review.
Keith | Insignia Support
Will only last until warranty expires.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit in October of 2022, unit is now going full ice up and not removing moisture, Contacted support, they requested the requested our receipt just to confirm it's 2 months past the 1 year warranty. As stated nothing else they can because it's out of warranty. Guess no more insignia products in my house, only function until warranty expires.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 50-Pint Dehumidifier! We understand that your unit not making full ice up and won't remove moisture. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
BEST BUY IS HORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even used it but am giving BEST BUY 1 star. Wish I could give you negative stars. Return and exchange policy is only 2 weeks. 2 WEEKS! I bought a mini fridge on the same day and had issues from the day. I called at 2 weeks and 1 day. NO RETURN OR EXCHANGE ALLOWED. NO EXCEPTIONS- RUN
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking time to write a review our Insignia™ - 50-Pint Dehumidifier - White. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to give it one star to write a review. My opinion is zero stars. The unit lasted 2 months at most and the compressor died. My loss, I will never buy an Insignia brand again. I don't want to go through the hassle of returning this item. Probably will not shop at Best Buy again. There are many other places to buy electronics.
No, I would not recommend this to a friendShort lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both units stopped working within 3 years. Won't be purchasing any more Insignia products in the future.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that both of your Insignia 50-Pint Dehumidifiers stopped working within 3 years of use. We apologize for the frustration and inconvenience this has caused. We take all feedback seriously and will share your experience with our product development team to identify areas for improvement. While we understand that this has impacted your trust in our brand, we hope you'll give us the opportunity to earn it back in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-50-pint-dehumidifier-with-energy-star-certification-white/6385836.p?skuId=6385836
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for just over a year, then quit working after warranty was up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Averageconsumer,
We are very sorry to read that the unit had stopped working after the one-year warranty. I know how inconvenient this must be for you. We would be more than happy to troubleshoot it and check available options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285