Customer Ratings & Reviews
- Model:
- NS-55DF710NA21
- SKU:
- 6401022
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, and Fire TV. They appreciate the excellent picture quality, user-friendly setup, affordability, and convenience of the Fire TV platform. However, customers are negative about the short lifespan, durability, screen issues, remote control, and warranty. They have concerns about the TV's longevity, durability, screen problems, remote control reliability, and lack of a clear manufacturer's warranty.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Sergio
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful! I will never buy this brand again. Not even two years old and it died. Black screen only
No, I would not recommend this to a friend Tv sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this April 23rd 2021 and returned it the next day because the screen would go black but still play sound, thought it was just a hiccup so I just returned it and got another one same model. Everything was good until today it happen again, never had this happen before with other tvs I used now I need to get another tv since it’s been to long and can’t return it. Hate this tv.
No, I would not recommend this to a friendScrolling horizontal line
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having TV for less than a month a horizontal line across TV showed up. It then scrolls to top of screen. Also people on TV—their faces become misshaped. Very annoying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I understand how annoying this problem can be on your TV. Please, contact us so we can provide you with some help and get this issue solved.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Reliability
The tv doesn’t work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv keeps breaking , blinking on and off. My second Tv I’ve purchased in the last two years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We understand that you just want to enjoy your favorite shows and not have to worry about the TV failing. Please know that we would love to help you with this situation, so please contact us on the link below.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
No no no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all. We bought one TV, installed and the image started to have a horizontal line going through the TV. It also had a blackish stain on the top of the screen. We thought we had purchased a defective one so we returned to the store and exchanged for a new unit. Same thing happened and this time it had issues with the sound as well (making a metallic sound). Ugh!!! Gave up on it and decided to go with the LG (which was about $50 more) and it has a better image and sound, and thankfully no issues!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our 55" Class LED 4K UHD Smart Fire TV EditionTV, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Not even 2 years and it’s broken.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had known this tv would be broken in 2 years I would have invested in a different tv. The screen no longer works and geek squad won’t be able to come and “look at it” for another week and a half then will probably have to wait for it to be repaired or be sent a new tv. I’m at the point of just buying a new one myself. Save yourself the headache and get a better quality tv that lasts longer.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with this tv went dark on me in 17 mo. short time that i have ever had a tv
No, I would not recommend this to a friend Insignia won't stand behind their poor product.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know this is a very inexpensive TV but only had it for 18 months when problem started. Screen blinks on for a moment then goes black. Tried all the "fixes" with support, nothing worked. 6 months out of warranty so Insignia is no help. With as many people as this has happened to Insignia knows their product is crap. A good company stands behind their product.
No, I would not recommend this to a friendSave your money for a better brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd tv in three years every year the lcd light goes on on the fire insignia tv 55” and every year i have to fight with Best Buy about a repair or replacement tv is nice but not worth the hassle of having to replace every freaking year (Barely used never stays on more than a few hrs no reason for the light inside the tv to malfunction the same way on two different tvs)
No, I would not recommend this to a friendFair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't expect to be blown away by the picture quality. This is a budget tv that's fair and nothing more. Good tv for maybe a guest room or garage.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 55" Fire TV. We appreciate the feed back for the picture quality. Kindly contact us if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Horizontal Lines Across the Screen!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching live TV there is a horizontal line that moves across the screen. We already returned the initial purchase thinking it was a bad TV, but the replacement TV does the same thing! Looks we will be returning this one too! We changed out with a different brand TV altogether and there was no problem. Two TV's with the same exact problem...FRUSTRATING!
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay for the price, the fire tv built in Is a bit finicky, okay picture quality, huge lack of inputs, many better options for the price.
No, I would not recommend this to a friendPicture glitches- have to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have pretty low standards for what a TV should be able to do, especially one that we paid $300 for, but this was a total bust. About a month or two after we bought it, the image started glitching. The picture jumps, tracks, and in general isn't smooth at all. It's hard to describe, but it's extremely annoying, and we're highly unlikely to buy another Insignia product. I would very much recommend buying a better brand than Insignia.
No, I would not recommend this to a friendRefresh rate is an issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This size & brand has a known issue with the refresh rate. Just wish I had read the reviews earlier. Returned it for a better version.
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a 18 months and had to buy a new tv. Had sound but no picture. Ridiculous
No, I would not recommend this to a friend- Cons mentioned:Reliability
Died after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 1.5 years of normal use... 1 year warranty.
No, I would not recommend this to a friend Dud
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had the TV for a little over a year and it quit working all ready. I'm done buying Insignia TV's.
No, I would not recommend this to a friendInfant Mortality TV takes a crap 13 months old
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This piece of crap lasted just a month longer than the warranty period of 12 months. The screen went black and when I took it to the store they wanted hundreds of dollars to ship it out for repair and replaced a defective part? Told them to scrap it and bought a 58 inch and a 2 YEAR warranty,
No, I would not recommend this to a friend$400 TV worth $40
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t been a year yet and the screen is officially black.
No, I would not recommend this to a friendDon't buy this set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would buy this again. Every time you turn it on you have to go to setup to select the HDMI port you want to connect to.
No, I would not recommend this to a friend