Customer Ratings & Reviews
- Model:
- NS-55DF710NA21
- SKU:
- 6401022
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, and Fire TV. They appreciate the excellent picture quality, user-friendly setup, affordability, and convenience of the Fire TV platform. However, customers are negative about the short lifespan, durability, screen issues, remote control, and warranty. They have concerns about the TV's longevity, durability, screen problems, remote control reliability, and lack of a clear manufacturer's warranty.
This summary was generated by AI based on customer reviews.
DO NOT BUY!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a known issue, backlight goes out shortly after a year. Best buy knows but says they cant repair backlights on this model, Insignia refuses to do anything to help
No, I would not recommend this to a friend2 TVs, same exact issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and on Hulu, the colors flicker and have bars across the screen then on YouTube it flashes big green artifacts across the screen every few minutes. At one point on Netflix half of the screen had a green backlight to it. We exchanged it for the same one and it did the exact same thing right out of the box. It’s very frustrating for the price... would not recommend at all....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thanks for taking time of your day to leave a comment about your TV. We are sorry to read that you are experiencing issues with your TV, we would like to try to assist you with this issue, so please do not hesitate to contact us at any time you need by clicking the link below. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support |
- Pros mentioned:Picture quality
Really bad!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture...if it wasn’t defective! Never ending Rolling lines and distortion
No, I would not recommend this to a friend 55" Unsignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Geek squad couldn't even fix it. They said they've never seen this problem before.....pixelations, jittering. They didn't seem very professional and they recommended that I return it. This is the third TV I've purchased from Best Buy, two of which I've returned. The first was a 32" Dynex years ago and it still works. 4K technology is not what it's cracked up to be.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our 55" Class LED 4K UHD Smart Fire TV Edition TV, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Look elsewhere
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV constantly becomes unresponsive. The best Insignia support could do was give me a new remote. That did nothing since it’s the TV is the problem. I cannot get support to respond anymore. Spend a couple more bucks on something that actually works. This TV will frustrate you.
No, I would not recommend this to a friendwas totally frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my experience started out horrible. after several phone calls on my behalf it turned into a good experience.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rick,
Thank you for taking the time to review our 55" UHD Smart Fire TV Edition TV. I understand your first experience wasn't great and that can be frustrating. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
- Pros mentioned:Smart tv
Huge and amazing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most amazing TV It's huge. I really love this TV
I would recommend this to a friend - Cons mentioned:Remote control
Remote Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Remotes suck for this TV, everything else about the tv is fine ,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I am definitely aware that this situation with your 55" Fire TV can be frustrating. In an ongoing effort to provide the best possible experience with your product, I would really love to provide you with alternatives for it. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
insignia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only had this tv for a year in and a half and its already black screened
No, I would not recommend this to a friend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst TVs i have purchased. Nothing but tiny issues to deal with since day 1. Constantly having to reset the TV (not just turn on and off) cause one thing or the other doesn’t work. The whole UI moves slow. They’re the last to get all the updated apps. Bought a chrome cast that runs smoother. If you’re looking for a TV avoid these Amazon Fire TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!,
Thank you so much for writing a review for our 55" Class LED 4K UHD Smart Fire TV Edition TV, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
- Cons mentioned:Reliability
Don’t get it please
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get it too difficult and damages VERY easily
No, I would not recommend this to a friend 55” Insignia
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 55” Insignia on March 3 2021. Today August 4 2023. Last only 2 years and 4 months. It’s not working anymore. Completely dead! Very disappointed.
No, I would not recommend this to a friendMine Lasted less than 15 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The backlight went out on my 55" Insignia Fire TV less than 15 months after purchase. For those considering the insignia line, I would recommend the purchase of an extended warranty. It's my fault, I did not get an extended warranty on a cheap TV and got burned.
No, I would not recommend this to a friend6 months out of warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv stopped working after 1 1/2 yrs. Im very disappointed. I have 2 other Insignia tvs that are 6 and 10 years old and are still going strong. Im 6 months out of warranty and Insignia is telling me there is nothing they can do. Insignia is a Best Buy company
No, I would not recommend this to a friendPass on this one. The price is not worth saving.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television went completely blank today. It has limited space. Every time you download an app it takes up space and a message keeps popping up to delete for more space. You can't watch a full movie sometimes because it cuts out.
No, I would not recommend this to a friendConsider your purchase of an Insignia TV carefully
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was delivered and installed by Geek Squad in October 2020. This morning all HDMI ports have failed, and I can only access wi-fi connections (Netflix and Prime Video). I called Geek Squad (according to my Geek Squad agreement) and I can't get service on this TV until January 13th. Terribly disappointing for a three month old TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 55" Fire TV. I am sorry to read that you are having issues with the HDMI connections. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Won’t stay connected to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv won’t stay connected to WiFi. Has been a problem since we bought it barely a month ago.
No, I would not recommend this to a friendInsignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is wave that scrolls through the picture that is very distracting and unfortunate.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 55" TV! We know how annoying is that you are seeing that line in the screen. Please allow us to assist you further! Feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Lines lines lines
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was heaven! For about 3 days. A horizontal line would start towards the top of the screen and then start to work its was down. Very noticeable during live sporting events and with Super Bowl coming up it is really frustrating it is happening. Cable company came out 2x and changed inside and outside cables. I am at a loss.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our 55" Class LED 4K UHD Smart Fire TV EditionTV, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Doesn’t last!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Up until now, I would have considered this a great TV. But for it to only last a little over the warranty time is ridiculous. This TV all of a sudden stopped working and I got it November 2020. Now having to go and purchase a new TV. Not a happy camper at all!!
No, I would not recommend this to a friend