Customer Ratings & Reviews
- Model:
- NS-55DF710NA21
- SKU:
- 6401022
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, and Fire TV. They appreciate the excellent picture quality, user-friendly setup, affordability, and convenience of the Fire TV platform. However, customers are negative about the short lifespan, durability, screen issues, remote control, and warranty. They have concerns about the TV's longevity, durability, screen problems, remote control reliability, and lack of a clear manufacturer's warranty.
This summary was generated by AI based on customer reviews.
Screen black but has sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year in screen went black but sound, so mad right now
No, I would not recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At times the picture becomes distorted. I would return but I threw away the box.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you very much for letting us know about the picture issue on your Insignia Fire TV. Could you please contact us so we can offer you some options to this problem? Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is okay but when using apps it often will blink Green which is annoying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for taking the time to write a review for our Fire TV edition TV. We are sorry to know
that you are experiencing this situation with the screen of your TV set, but do not worry, we are
here for you. Please follow the link below and contact our team, they will try their best to find
a possible solution for you.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
Horrible brand. Stay away from Insignia
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV for my father as a Christmas gift. a year and a half later the picture died. Mfg warranty is only a year and even though we have the Total Tech program, they came out and confirmed that is was "broken" and no repair could be done.
No, I would not recommend this to a friendpoor service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased this tv on 07/04/2020 and the picture is already going. i went to best buy and was told 6-8 weeks for the repair as it has to be mailed out i believe that is unacceptable as a tv should last longer than that. not a happy customer.
No, I would not recommend this to a friendBad Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv doesnt work and I can't get my money back or a replacement. I can not get in touch with Insignia. It used to be you had 30 days to return. I had only 15 days. I could not afford the geek sqaud so I'm very upset about the whole thing . I will not be recommending this brand or best buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I'm very sorry to read that you've had a sour experience with the Insignia 55" Fire TV and that you've tried to contact us. Our phone channel is open everyday from 8am to 9pm CST. You can also contact us via e-mail, one of our representatives will help you right in the spot so we can help you get the best out of your TV.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
DONT waste your time with this one
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in store in 2021. In less than a year the screen went out and it was replaced. The replacement just went out and it’s been a year for the new one.
No, I would not recommend this to a friendTV issues already
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the TV for me. Picture was not very clear when I got it home. When it was returned store noted it didn't seem right either and that their was a problem with this particular TV. Store offered an exchange but I did not feel comfortable getting a TV model that already experienced problems.
No, I would not recommend this to a friendWorst service ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was advertised as open box all parts included but nothing was there except the TV, customer service was terrible not even to promise mailing the parts out, worst customer service ever, item returned, will never shop Best Buy again
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV went to a black screen literally months after the 1 year limited warranty expired! Never had issues with Insignia before but pretty disappointed I spent over $300 for a tv to last a little over a year……big thumbs down
No, I would not recommend this to a friendIf a $350 tv wont last 18 months I have to wonder
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the TV for less than 18 months and the screen has stopped working. I have no protection plan and the manufactures warranty was for only 12 months. Quote just to come look at it and figure out what was wrong was going to cost $250.
No, I would not recommend this to a friendInsignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television was returned for having a known glitch. A constant rolling wave would start from the bottom of the screen and move thru to the top distorting the picture. Best Buy researched this problem and was willing to return this and let me purchase a Samsung it's place.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dana22, I appreciate the time you have taken to leave a quick review of the 55" Fire TV. I am sorry to read that you had some issues with the image of the TV. If you are having this issue kindly contact us.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I watch certain chanelle I see line's going up
No, I would not recommend this to a friendWorst purchase ever at Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. Do not purchase. Spend more money and invest in a better quality tv. Haven’t had but a year and it’s already messing up. Screen goes black and doesn’t want to power on. Don’t buy.
No, I would not recommend this to a friendNot long lasting tv picture quality horrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will die on you right before the warranty goes out I’ve had this happen twice now- I’ve learned my lesson on this brand-further more the picture is hit that great!! Ugh
No, I would not recommend this to a friendA tv should last longer than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one of these tvs. They go out within 2 years. They are great when they work and then the screen goes black. It’s a done deal because it’s more expensive to get it repaired .
No, I would not recommend this to a friendDont do it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing stinks. Even with fiber internet the only way to make it work is to unplug it and restart.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture always had afterglow spots when you changed the channel. Picture went after not even two years, only sound now. Should've bought a better brand name.
No, I would not recommend this to a friendCRAP
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV sucks!!! I’ve had it for a little over 4 months and it stopped connecting to WiFi!! Will never buy another insignia TV or another Amazon fire TV...THEY SUCK!!!
No, I would not recommend this to a friendGood best buy bad smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues buying this tv from best buy. As smart TV's go this one is kinda lack luster the processor freezes up at least twice a day causing us to physically disconnect it from power to reset it. For that reason this tv sucks!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AndrewH!
Thank you for sharing your experience with our 55" TV! We understand how annoying is when a TV gets stuck while we are watching it. We would love to assist you further in this situation! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us