Customer Ratings & Reviews

Don't buy if you want your TV to break after 2 years, lights broke after it was only 2 years old, we always kept it mounted

Internal storage is about half that of a Firestick. Can't hold all the typical streaming apps that are offered. Had to resort to external storage which is flawed. The quality of the picture is low and is not compatible from one app to the next. I would save up just a little more money and get a better TV that has more internal storage OR cut your losses and get a standard TV with a Firestick.

I ordered one and when i got to my basket to pay for this TV for $ 89 it now advertised NO IN STORE PICKUP and then another message not available fir Zip Code 77586..i had friends in Dallas, Denver. and Phoenix tried to purchase it with the same replies...it appears it was/ is a RICO scam by Best Buy via CC. i am asking my attorney to contact the Texas A.G. and I will be in Austin to file a complaint against Best Buy for violation of the Texas DTPA.

I loved the tv at first; however, after a few months of use I'm having sound and storage issues. The sound goes in and out and there is no way to fix it. It was suggested that I purchase a soundbar. TV isn't used much because it's in the bedroom. Wasted money!

TV stopped working after 2 years due to backlight going out. I can hear sound but the picture is black. I called Best Buy and the geek squad suggested buying the tv again since it would cost more to fix it. I wouldn’t spend another penny on an insignia product. This tv was a waste of money and the geek squad has horrible service!

i HAVE NO IDEA HOW THE TV WORKS - I CANNOT GET AN INSTALLER FROM THE GEEK SQUAD TO SHOW UP AT MY HOUSE. THE FIRST INSTALLER SHOWED UP ON TIME BUT DID NOT HAVE THE TV WITH HIM. RESCHEDULED THE INSTALLATION. i ELECTED TO PICK UP THE TV FROM MY LOCAL STORE - THAT WENT WELL. THE TV IS SITTING IN MY GARAGE WAITING FOR AN INSTALLER FROM GEEK SQUAD TO SHOW UP. TODAY I FOUND OUT THAT THE INSTALLATION I HAD RESCHEDULED WAS NOT ON THE GEEK SQUAD SCHEDULE. THEY WANTED ME TO RESCHEDULE AGAIN - NO DICE. I CANCELLED THE INSTALLATION FROM BEST BUY AND WILL DO IT MY SELF.

I've had this TV for 1 year a 2 mo, and let me tell you, it's already going down. The sound works in the background but the picture screen turns black. Tried every troubleshoot possible, nothing works. It's just a very faulty TV. Of course warranty was given for only 1 year, because why not? I contacted Insignia to see if they still cover repairs, they don't. DO NOT BUY! Unless you want to spend $500 for a TV that lasts 1 year. Worse TV ever, worse customer service ever, worse brand ever.

The TV was operational for some time, but unexpectedly the backlight stopped working, making it completely useless and now it is no longer functioning.

We bought this Tv March 2019. Went to watch it this morning and it’s a black screen but you can hear the sound. We purchased the geek squad protection But that takes weeks according to geek squad. Because it’s over 46” you are basically screwed until geek squad decides if it’s reparable it’s needs to be replaced. Buyer beware!!!

Junk, junk, junk, junk.... continually had issues with the backlight which now just completely failed and now I have a 20 lb. weight on my tv stand. The screen is completely black. I owned an insignia (non smart tv) before and it lasted 10 years. I don’t even think this one made it a year. Avoid this tv like the plague.

TV was great, had it for a little over a year and already the back light has gone out and is unusable.

The first one we bought lasted 2 months. That should have been a sign to return it and never look back but I gave them the benefit of the doubt and traded it in for a new one. Two years later the screen now flashes the insignia logo then goes black. What a waste of money and time.

Don't buy this garbage TV, broke after only 3 years. Internal backlight issue, best buy unwilling to help.

Always hard to turn on, and now won’t turn on at all

This unit lasted 2.5 years. Thats it. Warranty is 1 year. I have a black screen and a flashing red light. I loved this tv so much I bought another one for my son. This is crap.

junk junk only had it 13 months and did not use for 4 months was in fl. turn on flash on then nothing by far worst BEST BUY IS THE WORST BUY. GEEK SQUAD SUCKED AND RUDE INSIGNIA THE SAME .A INSIGNIA TV THAT ONLY WORK FOR 8 MONTHS BEST BUY SUCKS

I brought my Instignia Tv 11 months ago and it stopped working. Flickering and turning off by itself. I tired reset it but i no avail. I am in Jamaica so there is no wayi can a tech visit or a replacement. Sigh. G3joukoo8424o3u4 oct 2018 Serial# mzvjayao13389

Don’t buy this bullsit TV I had it 4 months the screen went black and it just continues to beep. No troubleshooting has worked and you can’t take it to Best Buy to get it fixed because they only accept TVs 42’ on smaller. Wasted my money.

TV lasted year and a half before going black. Best Buy doesn't fix unless you have a plan. I am willing to pay to have it fixed, I bought it at Best Buy and it's their store brand. Just out to sell service plans on tv's that are crap

bought brand new from best buy around 1.5 years ago.. picture blacked out on me while the sound still works. tried all the solutions that are available online with no prevail. awful experience and will never purchase again.