Customer Ratings & Reviews
- Model:
- NS-55F301NA22
- SKU:
- 6450247
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the superb picture quality and ease of use of the 55" Class F30 Series LED 4K UHD Smart Fire TV. Many appreciate the attractive price point and the TV's overall quality, citing positive experiences with setup and color reproduction. However, some users have expressed concerns regarding the remote control and reported instances of reliability issues. The volume control has also received mixed feedback.
This summary was generated by AI based on customer reviews.
WOWWWWWW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t great . No Dolby atmos . It lags every 5 seconds this is my 5th one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize that your experience with the Insignia 55" Class F30 Series LED 4K UHD Smart Fire TV has not met your expectations. I'm sorry to hear that it's lacking Dolby Atmos and is experiencing lag issues. Furthermore, I'm disappointed to hear that this is the fifth unit you've received and still not meeting your needs. I want to assure you that we take these issues seriously and will pass on your feedback to the relevant teams to improve the product and customer experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6450247.p?skuId=6450247
BUYER BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE FIRST 2 WEEKS THE SOUND WOULD GO OFF AND ON FOR HOURS. BUT BEST BUY DOESNT TAKE BACK ANYTHING AFTER 14 DAYS AND THE TV WAS ALREADY 20 DAYS OLD! SO I WILL NOT PURCHASE ANYTHING FROM BEST BUY AGAIN.
No, I would not recommend this to a friendBlack & White Strip
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've only had this 1 month, and the picture is now black & white for about 4" going down the middle of the screen. It's ONLY 1 month old! Can you replace or fix it? I see others have this same problem, so you know what the issue is. If they can't help me, I DON'T recommend buying this product.
No, I would not recommend this to a friendLasted just short of 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it when I moved to this house just a little less than 3 years ago, hung it on the wall never moved it since. Just now, the screen went dead. When you turn it on, the screen flashes just for a second, then goes black. After a unplugging it and plugging it back in, it doesn't turn on at all now.. My older Insignia's lasts, I have a 32 inch that is well over 8 years old, still works great.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BryanG,
Thank you for taking the time to review our Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Bought an Insignia 2x - Shame on Me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was great… Until it wasn’t. This brand will last up to two years (at best) and of it course it was past the warranty. So the first time I bought the brand and it died l thought it was just a fluke. Second time I bought an Insignia it and was still under warranty, but it was the picture tube and since Insignia doesn’t make a replacement part for picture tube and Best Buy would not replace the TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello TrueBlue,
Thanks for taking the time to connect with us about your concern with your Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Very Disappointed, Online description False.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first mistake was buying it online, It said it was a 55 inch TV but neglected to say there was a giant black border so that the actual picture was 40 inches!!! DSo picture smaller than the TV I replaced!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you very much for taking the time to review our 55" Fire TV model. I am sorry to read you are having issues trying to get a full screen picture. However, there is nothing wrong with the TV, this is just about an adjustment on the TV settings.
Please follow the Contact Us link at the bottom of this response, we will assist with your support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Remote Pairing Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After assembling TV, couldn't get it to work because TV would not pair to remote. Did all troubleshooting I found online but nothing worked. Exchanged for a different TV thinking I just got a bad one, but had same issue with second TV. When returning it, ran into another woman returning hers for same reason. I would not recommend until Insignia fixes this issue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Bad Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse TV ever purchased. Keeps turning off for no reason the first day I got it. Even hooked up an Amazon Fire stick max. Same thing happens. Randomly turns off while watching. Saved myself the headache and returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm extremely sorry to hear that you've had such a poor experience with the Insignia 55" Class F30 Series LED 4K UHD Smart Fire TV. It's unacceptable that the TV kept turning off randomly, especially on the first day of use. We understand how frustrating it must have been for you to deal with this issue, especially when trying to enjoy your new TV with an Amazon Fire TV stick. We appreciate you taking the time to return the product and would like to apologize for the inconvenience. We'll make sure to look into this issue and take necessary steps to improve the quality of our products. Jeth | Insignia support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6450247.p?skuId=6450247
Horrible TV, it's garbage, didn't work on install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was delivered and did not work. I could get the apps, but nothing else, so my dish did not work either. Best Buy/Geek Squads customer service is also the worst. 5 transfers so far in an hour on chat and 2 on the phone.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ValerieP,
Thank you for taking the time to leave a review of our Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We apologize for the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. We would love to further check this with you. You can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but didn’t last tv burnt out in a year and a half . Save your money and buy better band.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Letdown. Thank you for writing a review about our Insignia 55" Smart Fire TV. I apologize that this tv did not last and burnt out in a year and half of using. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
- Cons mentioned:Remote control
Tv has no buttons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy tv if you want to watch tv lol the remote stops working and thats the only way to change inputs on tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Good,
Thank you for taking the time to review our Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. I do apologize for the inconvenience that you've experienced and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Bad luck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Insignia tv we have gotten in the past month Both of them were defective and we could, not use them at all. So disappointing! We have had an Insignia for several years and never had a problem with it. I’m. Bewildered as to why we had such bad luck!
No, I would not recommend this to a friendFreezes video and audio often
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv will start to experience video freezing over time even after you clear cahe, reboot, etc. There's a bug in the firmware imo. I do not recommend this tv or brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JohnC,
Thank you for taking the time to review our Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
Caution- Display Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved this TV, but it lasted only 16 months before the display no longer worked. Called my cable company to ensure every other possible issue was mitigated before determining the display was simply no longer functioning. Can still hear audio but just a black screen.
No, I would not recommend this to a friendBlack screen issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv in April 2020. The screen went black and i followed the reset instructions. It worked the first time, but the screen went black again. This time reset process did not correct. Working with Insignia on a fix. Will update once resolved.
No, I would not recommend this to a friend- Cons mentioned:Reliability
JUNK!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 55 inch TV 18 months ago, and now won't turn on anymore. Don't waste your money!!
No, I would not recommend this to a friend Worsr Tv in the whole house.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish i never bought this Tv. Connectivity issues. I always have to restart the Tv just to watch it. It never connect to the internet always says connected... no internet in sick of it. I should have bough another Roku Tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AlishaD,
We do apologize for what happened to your Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. I personally would like to apologize for the experience that you have gone through. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
worse experience with a tv and really let down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one on 12/03/2019. It broke down last week and took it to Best Buy to get it to fix and they told me they cannot do anything. I FIND IT UNACCEPTABLE that a big store does not offer protection on the products sold. I read online that it should be the backlight that stopped working and Best Buy wouldn't even accept the TV for repair. Also, tried to just leave it there but they wanted to also charge me 30 bucks. Go figure!!
No, I would not recommend this to a friendBLACK SCREEN issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can NOT recommend an insignia tv- unless you like fighting with your tv to get the picture to come on - black screen - yup known problems with theses - don't waste your time. buy something different
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 55" Class F30 Series LED 4K UHD Smart Fire TV! We understand that your fire TV screen went black. We would love to check this situation further with you! Please feel free to contact us at the link below to get troubleshooting assistance with your fire TV.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Very disappointed and angry!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the tv and it was broken before two weeks. Talked to Best Buy they a new Tv to me. I had installed on Tuesday by 7:00pm the same thing happed. I unplugged the tv turned it back on and it worked for 1 day. It’s Friday and the 2nd tv is Broken. I did get the for a good price but a nickel would have been to much if I knew then what I know now.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela