Customer Ratings & Reviews
- Model:
- NS-55F301NA25
- SKU:
- 6562188
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, price, and ease of use of the 55" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the ease of setup and the TV's size. However, some customers reported issues with performance, the remote control, and occasional screen problems. A few users also experienced connectivity difficulties.
This summary was generated by AI based on customer reviews.
HORRIBLE TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I HAVEN'T HAD THIS TV FOR A YEAR YET AND I HAVE A THICK GRAY LINE RUNNING DOWN THE MIDDLE OF THE TV. DO NT PURCHASE THIS BRAND FOR A TV
No, I would not recommend this to a friend- Cons mentioned:Screen
Terrible and xperence
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the worst experience ever buying this product because after connecting it it worked for 10mins then after static waves on the screen tv
No, I would not recommend this to a friend Died in a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this television after our last insignia TV randomly went black screen and died two day after the 2 year warranty was up. Thought I’d give them a try again but just purchase a longer warranty since TVs go out fast these days. This television lasted a week before it did the exact same thing the last tv did. It went black screen and only the sound can be heard. I took it back and they tested it at the store and it sure was dead. I returned the insignia and bought a different brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We're truly sorry to hear about the issues you encountered with both your previous and recent purchases. We understand how frustrating it must have been to deal with the TV going black screen so quickly.
We take full responsibility for the quality of our products and are committed to improving them. Your feedback is invaluable and will help us address these issues. If you need further assistance or would like to discuss alternative solutions, please reach out to our customer support team. We're here to help and ensure your satisfaction.
Thank you for giving Insignia™ another try and for your honest review. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Good economy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality resolution is not aS expected but good enough for the price.
I would recommend this to a friendDefective. No picture until it "warms up."
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia 55" F30. After a week it started taking a while for the picture to display once the TV was turned on. You'd get sound right away but no picture. Now 6 weeks later it takes 10 minutes for a picture to show up and the "warm-up" time gets longer each use. Obviously defective. Can't get any assistance from Best Buy even though it has an alleged 1-year warranty. Insignia customer service no help either. I just need to exchange it for a working unit but no help from Best Buy/Insignia but that doesn't appear to be an option. Avoid this TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the issues you're experiencing with your Insignia 55" F30 TV and the difficulties in getting assistance. Your satisfaction is very important to us, and we appreciate you bringing this to our attention.
- Carl | Insignia Products
Missing remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV about a month ago and finally getting a chance to open the box and mount it on the wall. After installing we realized that there was NO remote in the box. I called Best Buy and since it was a closed box we would have to return the tv and they would exchange it for another. That wasn’t happening, so we had to buy one. Not too happy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello LorenaE,
Thank you for sharing your feedback regarding the Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the inconvenience of discovering that the remote was missing from the box. We understand how frustrating this situation can be.
Our team is committed to ensuring that our products meet your expectations. We recommend reaching out to our customer support team directly for assistance with this issue. They may be able to provide a solution without the need for a full return. We want to ensure you have the best possible experience with our product.
Thank you for your patience and understanding. - Emman | Insignia Products
- Cons mentioned:Screen
My Review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and used it for NOT more than three months which suddenly the screen went white with a line top to bottom from the screen. I called Best Buy and they denied to answer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re sorry to hear about the issue you experienced with your TV and the difficulty you had with best buy customer support. It’s disappointing when a product doesn’t meet expectations, especially so soon after purchase. If you’re still seeking a resolution, you might want to consider reaching out to the manufacturer directly. We appreciate your feedback and hope you find a satisfactory solution. Keith | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unprofessional and disgusting service provided by staff member.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RobM,
Thank you for sharing your feedback. We sincerely apologize for the experience you encountered with our staff. Providing professional and respectful service is our top priority, and we're sorry we fell short in this instance. Your comments will be shared with our team to ensure we improve our customer interactions. If there's anything further you'd like to discuss or if we can assist in any way, please don't hesitate to reach out. - Emman | Insignia Products
- Cons mentioned:Performance
Meh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV slow and buggy. Wouldn’t buy it again. Spend your $ elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that your experience with the TV has not met your expectations. We understand how frustrating it can be when a product does not perform as anticipated. Your comments are important to us, and we will use them to improve our products and services. We appreciate your honesty and will strive to address the issues you've mentioned.
Keith Insignia Support
- Pros mentioned:Picture quality
My Two 55jn Insigma Smart Fire TV’s I Purchased!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Lovely Great find From Best Buy That I Found On A 3 Day Sale Thanks Best Buy 55inch Smart Fire TV For 211.00 wit taxes
I would recommend this to a friend TV review
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product stopped working 7 months in. The sound will turn on but the screen is black
No, I would not recommend this to a friendGo to Amazon or CDW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying from best buy so far has been a 20% success rate of me even getting the items I wanted. Signed up for a business account and purchased a good 15+ TVs in total only to have 90% of them just "vanish" or i get no update, or I get told they were lost in shipping. The worst store to get anything at. Never ordering from Bestbuy again.
No, I would not recommend this to a friendsound not working after 5 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV 5 months ago and sound stopped working. Trying to contact Best Buy and Insignia for the warranty, so far unable to talk to anyone. Will not purchase this brand again.
No, I would not recommend this to a friendHorrible buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I shouldve stuck with my ONN smart tv. This tv lags tremendously. It turns off on its own after 5 minutes even if the tv is paused on a show you’re watching. I have To adjust the lighting n the tv day in and day out. It just runs extremely slow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm truly sorry to hear you're having such a frustrating experience with your Insignia Smart TV, especially after coming from an ONN model you were happier with. The issues you're describing – tremendous lagging, the TV turning off on its own after just five minutes even when paused, and needing to constantly adjust lighting – are definitely not how our TVs are designed to perform. It sounds like it's running extremely slow, which would significantly hinder your viewing experience.
These sound like serious software or power management issues. While you've likely checked settings, sometimes a full factory reset (if you haven't done one recently) can clear persistent software glitches. Also, ensuring the TV's software is up to date might help.
However, if these issues continue, please contact our support team at 1-877-467-4289. They are available 24/7 and can walk you through more specific troubleshooting steps or explore warranty options if the TV is still within its coverage period. We want you to have a TV that works reliably. - Carl | Insignia Products
Dysfunctional - Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for a week and it’s glitching. Red blotchy line thru the left side of the tv. AirPlay doesn’t respond, at first it was connecting then it would disconnect out of nowhere. Customer service treated me horribly, transferred me 3x, called me the wrong name, set up an exchange, put the wrong name, address and date I won’t be home then said “I’ll include a free installation then tried to get me to pay for it. I just want a refund & I will never buy from Best Buy again I promise.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MrsJ! Thank you for sharing your feedback. We sincerely apologize for the issues you’ve experienced with your Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV and for the inconvenience.
We understand how frustrating it must be to deal with a malfunctioning product. Your experience does not reflect the standard we strive to uphold. We are committed to resolving this matter promptly.
Please allow us to make things right. Since the product was purchased a week ago, it is still under the factory warranty. Please access this link (https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920) to find our contact details.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Wobbly picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was great. But after a month of use the picture on the screen wobbles like your looking at it in n a pond. It’s very weird. Other than that it’s a good TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, ChristopherR. We're glad to hear that you found the price appealing and that you generally like the TV. Your observation about the screen wobbling is important, and we appreciate you bringing it to our attention. Your input helps us identify areas for improvement. Thank you for sharing your experience with us! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Worst customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service . Tv was damage and I called to see if they could fix it or replace it . They said someone would come and “fix it”. Takes 2 weeks for them to come in than they say to take it in store to replace it. Called to confirm if I could exchange it in store they say yes. I take it to store and they tell me their is nothing that could be done not even if I had the geek squad guarantee. Didn’t even give me different option were super rude.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you faced with our customer service and the inconvenience caused by the delays and miscommunication. This is not the level of service we strive to provide, and we apologize for the frustration you experienced.
We would like to make things right. Please reach out to our customer support team directly with your case details, and we will do our best to resolve the situation promptly. Your feedback is important to us, and we will use it to improve our service and ensure this doesn’t happen again.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
- Carl | Insignia Products
You get what you pay for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Spend the extra 50-60 bucks and get an LG or even 25-30 more and get a TCL. I would not recommend this set regardless of price.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AndrewH, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Voice commands doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new but voice commands didn't work. I reset everything 3x including TV, remote, etc. Had a great experience with Insignia 39" TV that I've had for last 7 years no issues. Ended up returning for 50" Insignia open box that works perfectly.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had the tv for 3 months and it will not power on. It started off random, so I would hold the power button on tv for 10 seconds to power on. Today, nothing is working to turn it on. We tried unplugging and checking all electrical connections. Very disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issues you're experiencing with your TV. We understand how frustrating this must be, especially after only three months of use. Your feedback is important to us, and we appreciate you bringing this to our attention.
- Carl | Insignia Products