Customer Ratings & Reviews
- Model:
- NS-55F301NA25
- SKU:
- 6562188
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, price, and ease of use of the 55" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the ease of setup and the TV's size. However, some customers reported issues with performance, the remote control, and occasional screen problems. A few users also experienced connectivity difficulties.
This summary was generated by AI based on customer reviews.
Poor SoC - Don't Buy Without Research
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's a reason this model went on sale the past year or so... great until it bricks and doesn't stop restarting. Fortunately BB allows geek squad protection on items with planned obsolescence. If you're going to buy this TV- be aware of it's issues and only buy with protection.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear you experienced issues with your TV, including the restarting problem, and that you feel it may have been related to planned obsolescence. We understand your frustration and appreciate you sharing your experience. We are glad to hear that Best Buy's Geek Squad protection provided you with a solution. We acknowledge your concerns and will take your feedback into consideration for future product development and quality control. We want our customers to have reliable products, and we regret that this TV did not meet your expectations. Thank you for bringing this to our attention. Keith | Insignia Support
Buyer beware
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse tv I ever bought. The good reviews must be fake. I’ve had it almost a year now and it only gets more frustrating. The smart tv features are super glitchy. Right now I’m trying to download paramount plus and it has been “downloading” for an hour. Hulu crashes constantly. The live tv feature is annoying and it will change inputs on its own.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about your frustrating experience with the TV. Your comments are important to us, and we will use them to improve our products and services. We appreciate your patience and support. Keith | Insignia Support
Lasted for about 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned on the TV 2 days after purchasing it, and it had large red vertical lines running up and down the screen. Returned to store, but the associate implied we had damaged it. Exchanged TV for the same model, and that stopped working 16 days later. It has power and a black screen.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm truly sorry to hear about the issues you've experienced with your Insignia™ TV. It must have been incredibly frustrating to encounter problems with both units, especially after such a short period. We apologize for any inconvenience and for the implication that you had damaged the TV during your return. Please contact our customer service for further assistance. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Screen
Do not buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on March 18th. The screen went bad on May 22nd. Do Not Buy This Brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that your Insignia 55" Class F30 Series LED 4K UHD Smart Fire TV experienced a screen failure just over two months after purchase. That's unacceptable and extremely frustrating for you, the customer. I can imagine how upsetting it must be to have a brand new TV suddenly stop working properly. Thank you for sharing your disappointing experience. I'll make sure to pass it along to our team to investigate the issue and take necessary actions to prevent similar problems in the future. We value your business and would like to make things right. Please contact our customer service team so we can discuss a resolution. . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Not worth the trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Massive sound problems after one week of use. It started with the Arc relay hand off to the sound bar going in and out. Disconnected the sound bar and found out it was a problem with TV's sound. Then no sound at all. Now I have to take it off the wall and return it. Don't waste your time with this brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We're truly sorry to hear about the sound issues you encountered after just one week of use. This is certainly not the quality we aim to provide, and we understand how frustrating it must be to deal with these problems.
Please reach out to our customer support team so we can assist you with alternative solutions. We're committed to resolving this issue promptly and ensuring you have a better experience with our products in the future.
Thank you for your patience and understanding. We appreciate your feedback and are here to help. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
It’s alright..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality TV but every couple minutes it’s will go black for a slit second and will randomly get quiet even with a soundbar.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DavidV, thank you for sharing your experience with the Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We’re delighted to hear that you find the TV to be of good quality. Your feedback is invaluable to us, and we appreciate you taking the time to let us know about the brief blackouts and sound variations. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Sound and Image Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for 3 months and it’s fritzing already. Multiple times it’s shown tv static in the middle of watching a show or movie or the sound has gone out. I haven’t moved it once and it was delivered so nothing I did.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your concerns about your Insignia 55" Class F30 Series LED 4K UHD Smart Fire TV. We apologize that you're experiencing issues with the TV, including TV static and sound loss, despite not moving it or using it excessively. We understand how frustrating this must be, especially since you've only had the TV for three months. We'll look into this further and see what we can do to resolve the issue. Please contact our customer service team so we can assist you in troubleshooting or, if necessary, replacing the TV under warranty. . Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Do NOT purchase this TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this TV in December, 2024. I hooked it up in January, 2025. Today is Feb. 18, 2025 It has a huge 6 to 8 inch shaded area right down the center of the TV! So it only lasts about 1 and 1/ 2 months!!!!!! Not returnable
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. I'm sorry to hear about the issue you're experiencing with your Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. A shaded area on the screen is definitely not what we want for our customers.
Since your TV was recently purchased, I recommend reaching out to our customer support team for further assistance. They can help determine the best course of action to resolve this issue. You can contact them at 1-877-467-4289.
We appreciate your patience and understanding as we work to address this matter.
No sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound only works intermittently, only had 32 days Best Buy warranty requires a service person come out to look at the TV. Now have to wait another week for that appt and they gave me a 12 hour window of when arriving , Can not choose a specific day, they said only have Wed, not very customer oriented!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m truly sorry to hear about the issues you’re experiencing with your Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. I understand how frustrating it can be to deal with intermittent sound problems, especially after such a short period of ownership.
We strive to provide the best possible service and support, and I apologize for any inconvenience caused by the scheduling process. Your feedback is invaluable, and we will work with Best Buy to improve the appointment scheduling system to be more flexible and customer-friendly.
In the meantime, if there’s anything we can do to assist you further or expedite the process, please don’t hesitate to reach out to our Insignia customer service team (877-467-4289) directly. We appreciate your patience and understanding as we work to resolve this issue for you.
Thank you for bringing this to our attention. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this tv but, twice i had the same issue where there was a yellowish stripe going donw the screen of course when i took them back BB sees nothing...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AmirA,
Thank you for sharing your feedback regarding the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the inconvenience caused by the display issues you've experienced. As the manufacturer, we are committed to providing quality products and would like to assist you further. Please contact our customer support team directly so we can help troubleshoot or offer a resolution. Your satisfaction is very important to us.
Thank you again for bringing this to our attention. - Emman | Insignia Products
Insignia 55 tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was good tv blotches/freezes and can’t hear it unless volume is up on like 21/22
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We're glad you found the price appealing, and we appreciate your insights regarding the performance. Your comments are valuable and help us understand the customer experience better. We hope you continue to enjoy your viewing experience! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Broken after 19 days...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV 19 days ago, and it only works intermittently. Apparently, the TV's warranty is 15 days! I get its a cheaper tv, but for it to work 19 days is absolutely ridiculous. If this was a brand new technology, like some new QLED or display, I would be more understanding.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 55" Class F30 Series TV. We’re truly sorry to hear about the issues you’ve encountered and understand your frustration, especially with the warranty period.
We strive to provide reliable products, and it’s disappointing to hear that this wasn’t the case for you. Please reach out to our Insignia customer support team (877-467-4289), as they may be able to assist you further despite the warranty period. Your feedback is important to us, and we’ll use it to improve our products and services.
Thank you for your patience and understanding. We hope to resolve this issue for you promptly. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Terrible experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv stopped working just a couple days after we got it. Because we had it for 3 weeks the refused to exchange it. They told me it’s a common issue with this tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry your TV failed shortly after purchase and you were denied an exchange, especially given it's a reported common issue. Please call us at 1-877-467-4289 for us to further assist you. We understand your frustration and want to help resolve this. - Carl | Insignia Products
Tv purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a line going across the bottom of the television and i dont like that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the line you mentioned on your Insignia TV. Please reach out to our customer service team or visit your nearest Best Buy store for assistance with this issue. We are committed to ensuring that all our customers are satisfied with their purchases. Thank you for choosing Insignia. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
need help but I can’t get through to customer serc
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv just died. I’ve purchased it almost 6 months and now I’m trying to get through to talk to somebody about it to see if warranty or something. I can’t go through to anyone.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about your TV. We understand how frustrating this must be. Please reach out to our customer service team at 1-877-467-4289. They will assist you with your warranty claim and help resolve the issue as quickly as possible.
- Carl | Insignia Products
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv does not stay on longer than 40min. I’ve checked all settings have not found the reason
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the issue with your TV turning off after 40 minutes. This is not the experience we want for our customers.
We take full responsibility for this inconvenience and are here to help. Please reach out to our support team so we can assist you in troubleshooting the issue or arrange for a replacement if necessary.
We appreciate your patience and understanding as we work to resolve this for you. Thank you for bringing this to our attention. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
TV has gone out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the tv and have only had it for 3 months when it went out.
No, I would not recommend this to a friendHorrible picture quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. You get what you pay for. I’ve never had an issue with Insignia products, but this TV sucks. The picture quality is horrible. No matter what settings I try the quality is horrible.
No, I would not recommend this to a friendOk TV for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a fluke, but after a week, the TV would intermittently get a line on the screen. Got it a few times, but not every time I turned i. The TV
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear about the intermittent line on your screen. This isn't the quality we aim for, and we apologize for any inconvenience this has caused.
We recommend reaching out to our customer service team for further assistance. They can help diagnose the issue and provide a solution, whether it's troubleshooting steps or arranging for a repair or replacement if necessary. Your satisfaction is important to us, and we want to ensure you have a positive experience with our product. Thank you for your patience and understanding. - Carl | Insignia Products
got new tv & already have issues with it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased tv thuraday night, used it for few hrs. turned it on sunday afternoon & it had a big grey line going down left side like it was a burn in tv. return tv for something else
No, I would not recommend this to a friend