Customer Ratings & Reviews
- Model:
- NS-55F301NA25
- SKU:
- 6562188
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, price, and ease of use of the 55" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the ease of setup and the TV's size. However, some customers reported issues with performance, the remote control, and occasional screen problems. A few users also experienced connectivity difficulties.
This summary was generated by AI based on customer reviews.
stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LED screen flickering and half of the screen is dull. Sony is the best. ill never buy again
No, I would not recommend this to a friendScratch screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV screen is scratched. Tried to call customer service will not give me a straightforward answer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear that your TV screen arrived scratched and that you're having trouble getting a straightforward answer from customer service. A scratched screen is certainly unacceptable, and we understand your frustration with the lack of clear assistance. Please call our customer support hotline again at 1-877-467-4289 and ask to speak with a supervisor if necessary. We want to address this issue and find a resolution for you. - Carl | Insignia Products
Ridulous
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sceews dont work for atting the feet. I ourchased a proper stand from amazon. If it doesnt work this is going back. Also. Help at the store was non existent. This overall ecoeriece was not uo to Best Buy standards. What an inconvenience all around
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your frustration with the screws not working for attaching the feet to your TV and the lack of assistance at the store. Providing reliable products and excellent customer service is important to us, and we apologize for falling short of meeting your expectations in this instance. Your feedback is valuable, and we'll use it to address any shortcomings in our product packaging and customer support processes to ensure a better experience for our customers in the future. If you require assistance with finding a suitable solution or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Supporthttps://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Slow Response Time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV worked great for the first month, but in the past two weeks I notice there is a slow response time where the screen is blank without sound and after approx. 5 - 7 minutes the home screen will displayed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia 55" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your feedback, and it's great to hear that you enjoyed the performance during the first month. Your insights are valuable to us, and we are always striving to enhance the user experience. Thank you for taking the time to provide this information! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Software issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality, can work on usb drive to show pictures
No, I would not recommend this to a friendDefective TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of installation the TV now has a black thick line down the middle. Now I have to take it down and exchange it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We're truly sorry to hear about the issue with the black line on your screen. This is certainly not the quality we aim to provide.
We take full responsibility for this inconvenience and want to make things right. Please contact our support team so we can assist you with the exchange process and ensure you receive a fully functional TV as soon as possible.
We appreciate your patience and understanding, and we're here to help resolve this for you. Thank you for bringing this to our attention. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st tv was faulty. Volume went out on it, luckily it was withing 2 week period so warranty was in place,. Got a 2nd one and definitely not 4k.. i would spend a little extra on something nicer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the issues you encountered with the first TV and that your replacement didn't meet your expectations for 4K quality. Your feedback is valuable and helps us understand areas for improvement. If you decide to explore other options, we hope you find a TV that better suits your needs. Thank you again for your insights! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Former customer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of crap I have ever purchased. Returned to store un manufacturer warranty, manufacturer returned it didn’t work on it and bestbuy refuses to replace it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're really sorry to hear about your experience. It's frustrating when a product doesn't meet expectations, and even more so when the return process doesn't resolve the issue. Your feedback is important to us, and we'll use it to improve our products and services. We apologize for the inconvenience and appreciate your patience. - Carl | Insignia Products
Confusing to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing to use and doesn’t have apps not sure if you can add appa
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello IrmaB,
Thank you for sharing your feedback regarding the Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear that you're finding the TV confusing to use and are unsure about adding apps.
Our team is committed to ensuring that our products meet your expectations. You can add apps to your TV by accessing the Amazon Appstore through the Fire TV interface. For detailed instructions, please refer to the user manual. If you continue to experience difficulties, our customer support team is here to assist you.
Thank you for your patience and understanding. - Emman | Insignia Products
Broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was broke when it was delivered. I had to drive forty miles to exchange it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize that your screen arrived broken and for the inconvenience of having to travel to exchange it. We understand this is not the experience we aim to provide. - Carl | Insignia Products
Unsatisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery of my purchase was not successful. I called several times to rectify the situation and my order was returned leading to more time wasted. We had to repurchase everything.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the delivery of your Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your patience and the effort you took to reach out for resolution. Your feedback about the delivery process is valuable to us, as it helps us identify areas for improvement. We are committed to enhancing our services and ensuring that future customers have a smoother experience. Thank you for your understanding and for your continued support. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse tv I've ever had in my life. This is the second one since the first one went bad after 6 months. Thank God I bought the extended warranty. Not happy with this model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We genuinely appreciate your insights, as they help us understand customer experiences better. We're committed to improving our products and ensuring that they meet the high standards our customers expect. Your thoughts are invaluable to us, and we are grateful for your input. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Worst brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tv for one month now and it’s not working and turning on
No, I would not recommend this to a friendDidn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work right out of the box after I spent money to get it mounted. When I went to return it , Best Buy associate said don’t buy this brand. Lots of issues reported
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Akshay! I'm sorry to hear that the Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV didn't meet your expectations. We understand how important it is to have reliable products, and we appreciate your feedback. We'd like to learn more about your experience so we can improve our offerings. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Scam Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest scam. Tv takes 5 minutes to power on every single time it gets turned off. 9/10 times, it can't connect to any wifi so its really not even a smart tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm extremely sorry to hear that your Insignia 55" Class F30 Series LED 4K UHD Smart Fire TV has been plagued by issues that render it nearly unusable. The fact that it takes 5 minutes to power on every time it's turned off is unacceptable, and the frequent connectivity issues with WiFi are a major disappointment. As a smart TV, connectivity is a critical feature, and it's frustrating to hear that it doesn't work reliably. I apologize for the inconvenience this has caused and will make sure to pass along your feedback to our team so we can improve our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Lasted three months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great for three months. After that a black vertical area popped up and it has a bad lcd
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the issue with your TV. We understand how disappointing it can be when a product doesn't perform as expected. Your comments are important to us, and we'll use them to improve our products and services.
- Carl | Insignia Products
Pass on this one. Even though it’s cheap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this TV. The picture quality was garbage. Lots of artifacts and funky colors
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that the TV didn't meet your expectations. It must have been disappointing to deal with poor picture quality and visual issues. We appreciate your feedback and will use it to improve our product offerings. If you need any assistance with your return or finding a better alternative, please let us know. Your satisfaction is important to us.
Keith | Insignia Support
spend the extra money and buy a better TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you’re sitting where you have a view of center of the TV screen, the picture is very poor.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback. We understand how important it is to have a clear and vibrant picture from any viewing angle. Your comments are valuable to us, and we’ll definitely take them into consideration as we strive to improve our products. We appreciate your support and patience. - Carl | Insignia Products
Best Buy bends over another customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy rides again. Six days after return. I realize they put the TV on sale for 30% off, but I was beyond the price match.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for any inconvenience caused by our pricing policy. We always strive to provide the best possible service to our customers, and we appreciate your understanding. We will continue to work on improving our processes to better serve our customers in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
BROKE AFTER 4 MONTHS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.QUIT WORKING AFTER 4 MONTHS AND THEY WON'T LET ME RETURN TO THE STORE
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm really sorry to hear about your experience. We understand how frustrating it can be when a product stops working, especially after such a short time. While I can't assist with returns directly, I encourage you to reach out to our customer support team for further assistance. They are dedicated to resolving issues like this and ensuring you have a positive experience with our products.
- Carl | Insignia Products