Customer Ratings & Reviews
- Model:
- NS-55F301NA25
- SKU:
- 6562188
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, price, and ease of use of the 55" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the ease of setup and the TV's size. However, some customers reported issues with performance, the remote control, and occasional screen problems. A few users also experienced connectivity difficulties.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv in April 2023. The black screen happened on November 17th. Called customer service and we went through a couple of procedures, none worked. My manufacture warranty was only good for one year! I should hsve gotten it. I have a Samsung over 15 years old. My LG is ten years old. I read the reviews before I bought the tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about the black screen issue with your TV. It's frustrating when troubleshooting steps don't resolve the problem, especially when the warranty has expired. We understand your disappointment, especially given your positive experiences with other brands. Your satisfaction is important to us, and we appreciate your feedback. Keith | Insignia Support
TV turns itself off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV to use as a calendar, but it’s useless because the OS doesn’t allow you to keep the TV on, any inactivity results in the TV shutting off after a few minutes. Guess that’s what you get with cheap TV’s.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Piece of crap brand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this piece of crap brand! You will be sorry! Cox WiFi box pops up continuously, which is probably completely illegal in Anti-Trust Act policy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ChristopherjL,
Thank you for sharing your feedback regarding the Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the issues you're experiencing with the Cox WiFi box pop-ups. We understand how frustrating this can be.
Our team is committed to ensuring that our products meet your expectations. We recommend checking for any available software updates for your TV, as these updates can often resolve connectivity issues. If the problem persists, please reach out to our customer support team for further assistance. We're here to help and want to ensure you have the best possible experience with our product.
Regarding your concern about the Anti-Trust Act policy, we assure you that we comply with all relevant laws and regulations. If you have specific concerns about this, please feel free to discuss them with our support team.
Thank you for your patience and understanding. - Emman | Insignia Products
- Cons mentioned:Performance
Wouldn’t recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV freezes all the time. Low storage space and constantly wants you to delete all apps to clear space. Stops working to make you clear space. Shows and movies on apps glitchy, paramount never works on this TV - works on my other TVs.
No, I would not recommend this to a friend Terrible Product - Read the Bad Reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is terrible. The remote controls lag constantly and recently the remote randomly disconnected from the TV. Without the remote, the TV becomes useless. There are no buttons for navigation. Tried every fix suggested online to reconnect the remote, didn’t work. Bought a new remote, didn’t work. Factory reset the TV, didn’t work. You’re paying $200+ for something that will basically become a brick before long. Don’t believe the “smart” part of this TV, there’s nothing smart about it. Buy a TV with buttons and that doesn’t require a paired remote. Get a Roku!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you've encountered with your TV's remote and its functionality. Ensuring seamless operation and customer satisfaction is important to us, and we apologize for any inconvenience caused by these problems. Your feedback is valuable, and we'll use it to review and improve our product quality and support processes. If you need assistance with troubleshooting or exploring alternative solutions, please feel free to reach out to us. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Not the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 39" LED smart tv from your company Ser# NS39H22500000A6. I know that it was a cheap set when I purchased it but i thought it would last more than two years but I was wrong. I just want to recommend to any other buyers that they might want to look elsewhere when they need a dependable flat screen TV.
No, I would not recommend this to a friendStopped working after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know what happened. The remote and sound still work but there is no picture. Not the 1st tike this happened to me at Best Buy. Same w my dishwasher but i think a guest i had over broke that. The tv blew my mind though.
No, I would not recommend this to a friendDon't fall for the low price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Directv app will not work. So far, this TV is a complete waste of money. No wonder they slashed the price. Really regret this purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear that you're having issues with the DirecTV app and that you're not satisfied with your purchase.
We take your feedback seriously and want to help resolve this for you. Please reach out to our customer service team so we can assist you with troubleshooting the app issue or discuss possible solutions. Your satisfaction is important to us, and we're here to help.
If you have any further concerns or need assistance, please don't hesitate to contact us.
Rolf | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a year and having all kinda of issues 1st the volume starts low and then gwts loud for bo reason and latelty the tv channesl take 2min tomload the tunner ? Driving me me nuts about to junk it take the loss and buy something else
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you've been experiencing with your TV. We understand how frustrating it can be when the volume fluctuates and channels take a long time to load. Your feedback is important to us, and we appreciate you taking the time to share your experience. If you decide to give us another chance, please don't hesitate to reach out to our hotline at 1-877-467-4289 for further assistance. Thank you for your patience and understanding.
- Carl | Insignia Products
Incompetent delivery service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchase, the delivery service was unable to locate the address. They did not respond to specific text instructions or phone calls. In fact, they hung up on me as i tried to help them. Would not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent delivery experience with our Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the inconvenience you encountered with the delivery service.
Your experience does not reflect the high standards we strive to maintain, and we are truly sorry for any frustration this has caused. We take customer service seriously and will be addressing this issue with our delivery partners to ensure that such incidents do not happen in the future.
We appreciate your recommendation and would like to make it right. If you have any further details to share or if there is anything we can assist you with, please feel free to reach out to our customer support team.
Thank you for your understanding, and we hope to serve you better in the future.
Disappointed on insignia fire TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this tv you will not be pleased The colors are awful Dark scenes couldn’t keep up and kept trying to adjust and is annoying. Brightness was to bright If you spend a lot of time watching movies Spend a little more money and buy something a little better
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RandyD, thank you for reaching out. I apologize for any dissatisfaction you may have experienced. Regarding with your newly purchased Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV and I understand how inconvenient this must be for you. To further assist your concern and we can provide the best possible solution you may call us at our customer service support 877-467-4289. Yanne | Insignia Support | https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Terrible Return policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv! Had an issue with it 18 days after I bought it and the 15 day return policy is ridiculous!! I will never purchase from this company again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm disappointed to hear that you're having issues with your Insignia 55" Class F30 Series LED 4K UHD Smart Fire TV, and I apologize that the return window didn't allow for a resolution. I understand how frustrating it can be to experience problems with a new product, and I'm sorry that we didn't meet your expectations. I'll make sure to pass along your feedback to our team to help us improve our products and customer service. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Donating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful Home Screen. Can’t add apps or edit. Multiple delays due to preloaded apps. Giving away after 2 months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts on the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your feedback regarding the home screen and app features, as it helps us understand our customers' experiences better. Your input is important to us, and we’re glad to hear you’ve engaged with our product! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188