Customer Ratings & Reviews

I bought the tv brand new, and when I tested it was with some color issues. I returned.

Once you put the wall mount on the TV is almost impossible to put the electric cord at the TV.

My first all inclusive tv. Takes some getting used to. I'm a senior citizen so it's a lot to adapt to.

I will never buy a Fire TV so long as I live thanks to this device. I was already moving away from Amazon branded anything, but you literally CANNOT set up this TV without a subscription to Prime. Don't have one? No worries, we'll force you to accept a trial with zero other options! Now that you have Prime we'll also include complementary ads on the home screen, with a software experience that makes no intuitive sense. Avoid this TV, and if you don't like wasted time and constant frustrations, avoid Fire TV devices in general.

It’s ok . I’ve never had an issue with fire tvs but, I bought 4 of them but one unfortunately stopped working after a few days.

I purchased this device on July 4, 2025. The first week it started doing little weird things like not changing the channel or changing purple whenever I would change apps. I should have returned it the first week but it didn't, now I'm stuck with a tv that had a loud frying sound and everything is purple in hue. This is my 5th Insignia tv and my last. I'm disappointed that ive had this device foe less than a month and that I can't watch, and i trusted Best Buy to resolve this issue quickly but no such luck, they'll send someone in 16 days.

Good tv only issue is I have to unplug often due to it causing Netflix to glitch. Never had this issue before this tv.

I had to return the Insignia 55" tv. HDMI 1 and HDMI 2 ports did not work. HDMI 3 was fine. I found this out after Spectrum came out.

if you've ever had a better TV you WILL notice the difference. I hate it. my Last tv was over 1200 but it was also almost 10 years old. The picture was still better than this one. Its was a bit smaller though. That's the main reason I switched. i might put it back because this one drives me nuts. if you don't have anything to compare this too then you might like it. it's a big tv that works. Glad there's options for everyone. New movies look fine but I stream and find some videos on the internet and you can see it's pixelated. id probably put this in a Childs room.

TV worked fine but was missing the screws for the stand, so ended up returning it.

I like thebprosuct exoept it doesn't allow installation from unknown sources

The sound quality is extremely poor, with constant interruptions and frequent freezing, making it very difficult to enjoy or clearly understand anything being played. The audio often cuts out unexpectedly, leaving long gaps of silence, and the freezing disrupts the overall experience, creating frustration and making it almost unusable.

tv good just dont like the outline of netflix it bugs me alot

Audio and picture quality are not great, but for the price and size it's a good value.

Works, lighting is good. Speed is very slow when changing apps or using the remote. Lags a ton, not sure if i just got a bad one because everyone else has amazing reviews. Changed for a TCL … TCL was better

The sound kept acting up, am going to return it. They already said I can get a new one.

Many times the voice and picture are not in sync. Not crazy about the picture quality either .

Not a good tv/////////////////////////////////////

It has a pretty picture. Was working good. Sith in a month the sound keeps buzzing. Too laye to return. Disappointed….it was a present for my mother. I usually get Toshiba.

Don’t ever buy from Best Buy. Worse company service I’ve ever seen. I spent hours with their customer service who did not do anything except for give me no response and promise a call back that never happened. I consider this store a scam now. I will never buy anything from them again due to the awful service I experienced.