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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3039 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality, ease of setup, and ideal size of the 55" Class F50 Series LED 4K UHD Smart Fire TV. The lightweight design is also appreciated by some users. However, a few customers have noted that the button layout could be more user-friendly and the volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,039 reviews
  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened the box to find that the frame had pulled away from the screen at the top. The glue used to adhere the screen to the plastic frame did not hold. I have other Insignia sets and they were all fine so maybe something with this model? Returned tv.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback, BrianG. We’re sorry to hear about the issue with the frame on your TV. Your experience is important to us, and we appreciate you sharing your thoughts. If you need further assistance, we’re here to help. Tine | Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not recommended this company

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad quality buy samsung ,vizeo or lg or something else but not this company very poor not clear quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound turns off no mattet what i am watching on every station. Resetting does not work. Does it every 30 minutes or so

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months and the power cord constantly gets lose, causing static in speakers. Extremely slow. Will never buy another fire tv

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't download "supported" apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Says it supports multiple different streaming apps, but would then state "not compatible" when I tried to download them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible Picture. This brand is not HD, 4K, or anything else. Cheap tv, cheap picture.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We're sorry to hear that the picture quality did not meet your expectations. We strive to provide products that offer both value and performance, and we appreciate your feedback as it helps us continue to improve.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Picture quality, Setup ease, Weight

    Rated 4 out of 5 stars

    Overall great picture/ sound for price-point

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and watch TV fast. Great picture and sound for the money. Doesn't weight a ton. Good buy for the money. Have never had any problems with INSIGNIA BRAND. Overall, great purchasing experience with Best Buy. Delivered on-time by friendly staff.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TV Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time i brought the TV it messed up and the second started splitting while using certain apps also while using the Xbox.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this TV July 8, 2025 and on August 25 the TV went completely out. When you turn it on, it just shows Colors. How can the quality of any product be that bad in today’s Tech Environment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this tv and already the remote doesn’t turn the tv on unless I first unplug my tv. Not satisfied.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than two weeks and sound is already messed it. The audio just stopped working mid show

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So upset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible tv. Not watchable! Picture shakes and goes in and out . 1/4 of the screen is gone !

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for bringing this to our attention. We’re sorry to hear about the issues you’re experiencing with the TV. That’s certainly not the experience we want for our customers. We take feedback like this seriously and appreciate you sharing the details so we can continue working to improve our products and support. – Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    No support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working within 4 months. No support to resolve

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tv review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new tv did not work had to wait a month for new tv to come in and the date had to get rescheduled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was supposed to receive a washer and a TV. I only received the TV.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible cannot navigate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is terrible to navigate all we want to do is access our spectrum cable and it’s next to impossible. And now it’s too late to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope don’t do it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money on this unless you like reinstalling apps and software every 2 to 3 days

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! That sounds incredibly frustrating. Constant reinstalling shouldn’t be part of the experience. Thanks for flagging this—we’ll make sure this kind of feedback gets to the right team.

      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Poor picture quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is horrible, but you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    55 inch tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv isn’t working and keeps freezing during use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is very slow it moves very slow after i press a button it was glitching the first day i bought it i do not like this tv at all

    No, I would not recommend this to a friend
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