Customer Ratings & Reviews
- Model:
- NS-55DF710NA19
- SKU:
- 6245800
Rating by feature
- Picture Quality
Rating 3.6 out of 5 stars
- Sound Quality
Rating 3.7 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers appreciate the 55” Class LED 4K UHD Smart Fire TV Edition TV for its exceptional picture quality, affordable price, and simple setup process. Many customers rave about the TV's stunning visuals and crystal-clear audio, while others highlight its great value for money. The convenience of the Fire TV platform is also widely praised, with users enjoying access to a wide range of streaming apps right out of the box.
This summary was generated by AI based on customer reviews.
I say daily “I hate this tv”
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV. It was a Black Friday special for cheap so I made a spur of the moment decision to buy. You get what you pay for... it’s awful. Freezes constantly, sound is terrible! And when it does work, it runs so slow!!! I say daily how much I can’t stand it or how much I hate it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Cindy,
Thank you for reviewing our 55" Fire TV. I completely understand your disappointment with your unit, so to ensure we gain your trust again and get this issue solved as soon as possible, I will like to suggest to contact us at the link below where one of our agents will gladly assist you.
Itzel I. - Insignia Support
https://www.insigniaproducts.com/contact-us
Mediocre Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not user friendly and I will not buy another Insignia product again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I am sorry to see that you're having this experience with one of our products. I know it can be a frustration when new product doesn't work properly. For you to get the support you need don't hesitate to contact us at 877-467-4289 for your warranty needs. We will be happy to further assist you with this situation.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Will never purchase Insignia product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.T.V went out 1 year and 2 weeks after purchase. Factory warranty only covers exactly 1 year of purchase. Cost almost as much to replace the part that went out.. Will only invest in LG or Sony and since bought both a LG and Sony Television. You get what you pay for
No, I would not recommend this to a friendFair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bummer! Television did not come with HDMl1 hookup. Very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Dana.
Thank you for taking the time to share your review. I would like to point out that the TV does come with HDMI ports, 3 of them actually. They are located on the back of the unit.
Alexander G. - Insignia Support
Okay tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is okay; not the best. Need more info on URL codes
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 55: Fire TV! We know how exciting it to purchase a new product, and we are sorry that the picture did not meet your needs. Please remember that we are here for you, so if you would like any assistance feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Bad remote
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv but horrible remote, broke thrice already
No, I would not recommend this to a friendLove the idea of Fire TV Edition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it home and the audio jacks didn't work. Called best buy and they cannot send a tech. So once again I'm off removing the tv from the wall mount unit to return it. This is the 2nd TV in less than a year I purchased from Best Buy and both times I had to return the set.
No, I would not recommend this to a friendAudio lag is horrendous
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is almost a full half-second behind the picture. It ruins shows. This happens no matter what, even if I use the apps installed on my television. I know it was cheap; but within a year, it is borderline unusable. DO NOT BUY THIS TV. SPEND $100 MORE ON QUALITY.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our 55" Fire TV! We know how annoying is that your TV has a delay in the audio, and we are sorry for this inconvenience. We would love to assist you further, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Last a year and a half
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for a little under 2 years. Was always sluggish compared to my Samsung tv. Just went out today so I guess I’m buying a new tv. Would not recommend insignia.
No, I would not recommend this to a friendVery upset
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke tonight...worked fine earlier today then suddenly, screen went black and no picture since. Checked all cords & outlets. and there’s only a 1yr warranty on it I realize...I’m out 400$ and didn’t even get 2 years out of the thing. Elite member! Very upset!
No, I would not recommend this to a friendworst service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was delivered a broken tv and have been waiting 48 for it to be solved. I have waited two days now from 7am-1pm and no one shows up. They keep hanging up on me and I have to wait over an hour to even talk to someone. We are all struggling right now but this is ridiculous.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dance,
Thank you for taking the time out of your day to give us our review on this TV. I understand that the situation that you are in is a very delicate situation and I can assure you that if you contact us we will get you on the right track.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Don’t like the fire tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s complicated to set up and they want you to pay extra for things
No, I would not recommend this to a friendWas too soft not sharp screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t clear and crisp enough so I returned it for a Sharp tv
No, I would not recommend this to a friendGarbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this tv for about 6 months and it started acting up a couple of months ago. We thought it was the wifi. Nothing wrong there and now, another 2 months in and it wont open up the home screen much less any of our apps to watch anything at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing your experience with our 55" Fire TV! We know how disheartening is when a product does not work as expected. We are sorry for this situation, but we would love to assist you further. Please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Too many problems to count
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are known issues with the main board & streaming to watch tv. Needed repair within a month and the day after the repair, it was worse than before, at no fault of the repairman.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 55" Fire TV! We know how frustrating is that your TV is having this situation while streaming channels. We would love to assist you further in this situation, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Insignia is Poor Quality, did not last 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV April 4th 2020 and it has quit working, it was manufactured in November 2019, I won't ever purchase another Insignia TV. Very Poor Quality.
No, I would not recommend this to a friendBroken after 1 year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this tv for one year and it has already broken. When I turn on the tv I get a flash of the background and then a black screen. Not worth the money.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Great picture, easy to operate, does the job well
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use seems to be the primary focus of this TV. We did set it up for non-cable box use. The initial set up was very easy. First the TV found our WiFi, I logged into it, then TV checked via internet for any updates, loaded and installed the updated software. Next a short tutorial of the key FIRE TV features was presented. Then logged in to the Amazon Prime account and all the previously selected choices were there waiting. The remote itself has four shortcut buttons for Prime Video, NetFlix, HBO and Vue, which helps with avoiding the need to go through the screen menu to get to one of the apps. Just a simple click and you’re there. Remote also has a video pause button which allows for a short stoppage of live TV. This stoppage duration can be extended up to one hour if you insert the USB stick with sufficient memory. Neat feature, no DVR needed to enjoy it.You can also change channels or apps by speaking to the remote. Though this TV is packaged as a FIRE TV, there is an cable input available if you want to watch the cable TV. There are also three HDMI inputs for other sources to attach, like a DVR or BlueRay. What I also greatly appreciate is that there is a standard headphones jack, so you can insert your headphones directly into the TV (which my other fancy and expensive TV does not offer). So overall, whether you’re buying it only for the streaming TV or a full blown traditional TV application, this TV can support both. Sound is very solid. Picture quality is great, colors and sharpness are nothing to complain about and they can be customized to your liking. Overall we’re happy with it. It does everything we wanted it to do in a seamless fashion and at the same time it does not break the bank. Good choice for us.
I would recommend this to a friend Lasted less than 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted. It’s just under 3 years since I purchased this tv and the picture is gone. Paid less than $300 on sale but expected it to last longer than this. Definitely won’t buy an Insignia again.
No, I would not recommend this to a friendNot a great buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually have good luck with Insignia TVs but this time I didn't. I bought this TV in 2019 and have experienced the dreaded back light failure. I get sound but the screen is black. Was told repair cost $150-$200.
No, I would not recommend this to a friend