Customer Ratings & Reviews
- Model:
- NS55-UQFL26
- SKU:
- 6616640
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 55" Class QF Series QLED 4K UHD Smart Fire TV for its very good picture quality and ease of setup. Many find the size perfect for smaller living rooms and appreciate its lightweight design. While overwhelmingly positive, some users have noted that certain apps can occasionally be a little wonky.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Turns off when inputs are changed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv turns off when the input is switched to any of the HDMIs. The one i got is a lemon. I'm taking it back to best buy.
No, I would not recommend this to a friend Very poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on this model is HORRIBLE. I have purchased this brand of TV before and loved it just this particular model. The sound quality is horrible.
No, I would not recommend this to a friendBaybro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality not as good as expected. It's ok but I can live with it.
I would recommend this to a friend- Cons mentioned:Connectivity
Not a good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV continuously drops HDMI connection requiring setup.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear about the issue with the HDMI connection dropping and understand how frustrating that can be. Your feedback is important and helps us identify areas where we can improve. We appreciate you taking the time to let us know.
Keith | Insignia Support
- Pros mentioned:Picture quality
Bad speaker quality after a few weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture, speakers have a crackle in them already.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you are satisfied with the picture quality of our product. However, we regret that you are experiencing issues with the speakers. Ensuring the best possible experience with our products is important to us, and we recommend checking all connections to make sure they are secure, as loose or faulty connections can sometimes cause audio issues. If the problem persists, please consider reaching out to our customer support for further assistance.
Keith | Insignia Support
No good after four
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have the television for exactly 4 months and it just stopped working we lost the remote replacement remote created with the TV. The TV is just a black screen. We’ve done everything all of the troubleshooting terrible purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Lynn, thank you for taking the time to share your experience. We’re very sorry to hear that your Insignia 55" QF Series QLED Fire TV stopped working after only four months, especially after losing the original remote and having issues with the replacement. A black screen after troubleshooting is understandably frustrating, and it’s not the performance you should expect from your TV.
We’d like to take a closer look and help get this resolved for you. Please reach out to us at 877‑467‑4289 or insigniasupport@bestbuy.com, and our team will be happy to assist you further.
Andres | Insignia Products
Insignia 55 QLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display is Excellent but the sound quality and UI is very slow
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Do not buy insignia tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this tv it's horrible. The brain isn't smart enough for wifi. Took it back got a tcl tv it's way better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, CassandraW. We’re sorry to hear that the Insignia™ QF Series TV didn’t meet your expectations. Your feedback is valuable, and we appreciate you taking the time to share your experience. If there’s anything we can do to assist you, our support team is always here to help. Tine | Insignia Support
Don’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep freezing and going to Home Screen tried everything that I read up on and called the manufacturer still no luck
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Insignia Customer! We are truly sorry to hear that your TV is freezing and returning to the Home Screen despite your efforts to fix it. We would like to help you troubleshoot the issue and assist you with the next steps. Please contact us at 877-467-4289 or insigniasupport@bestbuy.com for further assistance. We appreciate you taking time to share your thoughts, we will use your experience to help us improve our future products.
Darshan | Insignia
Broken TV, refused warranty service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was dead on arrival and Insignia says that I must have broken it. There is a large section of pixels that are strangely colored. They are saying it doesn't fall under a manufacturer defect and want to charge $370 to repair it. Junky manufacturer and Best Buy won't do anything to help either. I certainly won't be buying from them again.
No, I would not recommend this to a friendIt worked for 32 days.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv June 14th. Today is July 16th and it doesn't work anymore. Went to turn it on today and watch a show and nothing. Chatted with a Best Buy agent online and they told me they can't take it back or exchange it because their policy is 15 days after purchase! Smh How is this ok?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about the issues with your first unit, but we're glad the replacement is performing well and meeting your expectations. Your experience is important to us, and we appreciate you taking the time to share both the challenges and the improvements.
Keith | Insignia Support
I regret my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv in Nov 2025. It has pixelation and the colour goes and comes. The picture often sticks and tv would not power off. It only resets when plugged out. Poor quality. Purchase regretted.
No, I would not recommend this to a friendCan't Download & Stream on Wired Connection & WIFI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even with a wired connection on a 1gb internet connection it was incapable of downloading youtube or streaming videos on amaxon prime.
No, I would not recommend this to a friendNo option to turn on sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new TV and option to turn on TV speakers is grayed out. No sounds. Checked all settings. Did a factory reset. No other devices plugged in. Apparently this is a common problem with Fire TV's. Buyer beware.
No, I would not recommend this to a friendTV bricked after 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had purchased the item April 24th, it’s now May 18th and the TV turned off and never turned back on, power cord works fine and all outlets work fine but the TV power light will not come back on. (Meaning can’t power it on)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear that your Insignia 55" Class QF Series QLED 4K UHD Smart Fire TV stopped working so soon after your purchase, CamdenM. We understand how frustrating it can be to have a new TV unexpectedly fail, especially after only a month of use.
We want to help get this resolved for you. Please contact our Insignia Support team directly at 1-877-467-4289. Our agents will be able to assist you with troubleshooting steps and explore warranty options for your TV.
- Mae | Insignia Support
So much screen tearing for watching tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not understand how this has good reviews. The refresh rate of this TV is awful, which is usually not an issue when watching TV. There is an absurd amount of screen tearing when just watching tv. It happens very frequent, and it’s very obvious. This should be the bare minimum for any tv, no screen tearing
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re sorry to hear about the screen tearing issues you’ve experienced with the TV. We understand how frustrating it can be when a product doesn’t meet basic performance expectations, especially with something as essential as refresh rate. Your input is important and helps us identify areas where improvements are needed.
Keith | Insignia Support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV cannot handle the Hulu Live platform. It always cuts out while watching live and goes back to the Home Screen. Very disappointed!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lynn, thank you for taking the time to share your experience with us. We’re sorry to hear that your Insignia – 55" Class QF Series QLED 4K UHD Smart Fire TV is having trouble staying on the Hulu Live platform, we understand how frustrating it is when your streaming cuts out and returns to the Home Screen. That’s not the experience we want for our customers.
We’re here to help you get this resolved. You can reach our Insignia Support Team at 877‑467‑4289 for further assistance.
Darshan | Insignia Products
Maybe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of buffering kanjwnslandnxosnsbdhsoqkehjwowwj
No, I would not recommend this to a friendPoor customer experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this through the Best Buy website. I waited a week and a half for it to come in. I went to pick it up and the box had been opened and resealed. I refused pick up because the it’s obvious that it had been tampered with. I will look elsewhere to purchase my next tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello PatrickM,
Thank you for sharing your feedback regarding the Insignia™ - 55" Class QF Series QLED 4K UHD Smart Fire TV. We're truly sorry to hear about your poor customer experience with the delivery and condition of the box. We understand how frustrating it can be to receive a product that appears to have been tampered with.
Our team is committed to ensuring that our products meet your expectations. We recommend reaching out to our customer support team directly for assistance with this issue. They may be able to provide a solution or offer further guidance. We want to ensure you have the best possible experience with our product.
Thank you for your understanding and patience. - Emman | Insignia Products
picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible picture..backdrop is way too bright. lights up a room
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, CherylJ, for sharing your impressions. We’re sorry the picture quality hasn’t been to your liking. Your feedback is heard, and it’s important to us as we work to refine our display technology. Tine | Insignia Support