Customer Ratings & Reviews
- Model:
- NS-65DF710NA21
- SKU:
- 6405232
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class F30 Series LED 4K UHD Smart Fire TV for its exceptional picture quality, affordable price, and user-friendly setup. Many users rave about the excellent sound quality and clear video, while others appreciate the great value for the price. However, some customers have expressed concerns about the remote control, durability, storage space, occasional screen freezing, and sound issues.
This summary was generated by AI based on customer reviews.
Very bad tv.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send this tv back twice. First time it would not download updates, no help from the Geek Squad whatsoever. Second time, it turned into a brick. It wouldn't turn on, no help from Geek Squad. Very bad tv, Very Bad Support.
No, I would not recommend this to a friendTerrible tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv. We had it just over 1 month of a warranty and the picture starting gettting lines up and down over it and they wouldn’t warranty us.
No, I would not recommend this to a friendDied after one use
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought for family members to use in their finished basement. We hung it on the wall and it worked great. They didn’t use it for some time after that but when they tried to use it again it wouldn’t turn on. Did everything customer service asked us to do to troubleshoot and it still didn’t work
No, I would not recommend this to a friendBroke after 12 months. Do Not Waste your $$$.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUYYYYY!!!!! I bought and literally one year and a week later, the screen is obnoxiously flickering!! Perfect timing! No more warranty :) I took a chance going with the cheaper less reputable brand and am now paying for it. Best Buy, step up your game. Never again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nick. Thank you for writing a review about our Insignia 65" Smart Fire TV. I apologize that you are experience screen flickering of this tv. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Poor quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going straight to the point here. 1. The adhesive cover for the HDMI, USB, and other ports aren't aligned. This makes it extremely hard to plug hdmi cable's in. 2. The apps are glitchy. Youtube would flicker everynow and then. The QC on this one is bad
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Alex!
Thank you you for writing a review about our 65" TV. We understand how disheartening is when a product does not work as expected. We would love to check this situation further with you, so please feel free to contact us at the link below to get assistance with your unit!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
I got what I paid for
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this tv for a couple weeks and already have issues. There is a horizontal scan line that scrolls up and down the tv. Also if I play an app and return to my cable input I have to force stop the app to get sound to the cable input. It’s going back!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 65" Fire TV. I am sorry to read that the unit is presenting issues with the image. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Doesn’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working after one day. Turns itself off while you’re watching, loops back to the last thing you were watching after being turned off. Tried unplugging and resetting. Didn’t help. It tries to force you to watch the show you were last watching even if you don’t want to. Took batteries out of remote too, can’t figure it out so it has to go back to the store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to leave a quick review of the 65" Class LED 4K Smart Fire TV. I am sorry to read that you are having issues with your TV, I know how frustrating this may be when trying to enjoy your programing. Please feel free to contact us at 1-877-467-4289 so we can assist you with troubleshooting.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Kinda mad i bought it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The black is very pixel not very clear cant get ut to smooth out
No, I would not recommend this to a friend- Pros mentioned:Picture quality
great tv that worked for 10 hours
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great picture for the 10 viewing hours it worked. The bottom half of the screen went white.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi disappointing,
We are sorry for your experience about this product, please know that your feedback is being considered so we can improve the quality of this unit.
Insignia Support
Lea
https://www.insigniaproducts.com/
- Cons mentioned:Remote control
Remote will not pair with tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote would not pair with tv, never got to use the tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
- Cons mentioned:Reliability
Don’t buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible!!! Quit working in less than two months!!!
No, I would not recommend this to a friend Terrible Idea Amazon will own u
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not good. Unless you love Amazon Prime and like that realistic VHS look. Its a sharp 4k tv so it makes all of my shows look like cheap vhs quality reality tv shows. I highly recommend not getting this tv. Its sucks. Doesnt work well with Roku obviously. This tv own you thats why uts cheap.
No, I would not recommend this to a friendOk for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was nice tv for price but started to have dead pixels on screen after 3 weeks. Not to bad but is noticeable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mlightell,
Thank you for taking the time to review our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. I understand you found it uncomfortable to use since it started to have dead pixels on the screen and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
- Pros mentioned:Tv quality
L
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great…your employees are terrible…managers need to learn how to manage before being promoted
No, I would not recommend this to a friend I expect something better
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not wow, the remote is slow to respond. In general it’s good but 600$ I expected something better
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AQadri,
Thanks for taking the time and effort to leave a review our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Horizontal lines
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like many other reviewers here got this tv recently and after approximately 2 weeks am experiencing a horizontal "hum" line in my television. When the cable box resolution is in 1080p it generally moves slow and to the bottom. When it is in 1080i resolution it tends to move faster and up. I tried to call best buy today and when they called me back there was no one on the line. Will try again and update if I find a resolution.
No, I would not recommend this to a friendDefective
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got two of them. Neither one of them worked. It wouldn’t even get power.
No, I would not recommend this to a friendHorrible tv and poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been 6 weeks and the TV is out of storage. I’ve never had this happen with other smart TVs. I have a total tech membership but the customer service representatives have not been helpful. They keep transferring without warning until I was disconnected.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Sham. Thank you for taking the time to leave a review on Insignia F30 Series 4k Smart TV. It is really unacceptable to have a bad customer service. We are sorry for letting you experience that. We want to make things resolve here for you. Kindly contact us and we will be happy to accommodate you.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
Not 4K UHD or I have a bum setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is suppose to be a 4K tv but none of my devices see 4K only 1080p and dishnet Joey will only do black and white on hdmi 1 but color on other inputs - Apple TV is also black and white in input one but color on others Hdmi 1 will only do 1080p on Xbox and is in color I’m baffled
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi vgcrepairs,
I would like to express my concern about your experience with this Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. We are working on improving our products and designs. We appreciate your feedback. In the case that you still have this, feel free to contact my team for further help.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Poor quality Insignia 65 inch tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv in first week of December. Worked well first few weeks but now screen started to flicker and frequently. Mostly middle in the screen so gets more visible in the dark room settings. Will call Best Buy about return/ repair. Insignia is their own brand and the quality should not be this low !!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking your time to write a review about our 65" Fire TV! We understand how disheartening is when a product does not work as expected and your TV screen flickers. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us