Customer Ratings & Reviews
- Model:
- NS-65DF710NA21
- SKU:
- 6405232
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class F30 Series LED 4K UHD Smart Fire TV for its exceptional picture quality, affordable price, and user-friendly setup. Many users rave about the excellent sound quality and clear video, while others appreciate the great value for the price. However, some customers have expressed concerns about the remote control, durability, storage space, occasional screen freezing, and sound issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
I wish I would have purchased another tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major issues with this tv. I thought the remote control just stopped working. So I downloaded the remote app to my phone. The tv ended up being the problem. I was new able to set my time zone on the tv. It gets stuck a lot and I can’t change streaming channels. The volume button works when it wants and it if you press more than twice the volume can go from 10 to 100 in a second.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV.O know its quite disappointing that the tv has issues, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
- Pros mentioned:Price
Had to Return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Picked up. Mounted. TV had a line that would move from top to bottom of screen. Had to return tv.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Awful sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but speakers sound blown!! Tv volume never gets high. Not happy!!
No, I would not recommend this to a friend Already glitching
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about this purchase at first. Day 1 it started glitching. Flashes of green light keep crossing my screen. At first I though maybe it was my internet not being fast enough to keep up with it but then it kept doing the same thing when I watched movies through my ps4. I wanted to like it so bad too.
No, I would not recommend this to a friendSound Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound does not engage sometimes when you turn the TV on. Have to recycle power and then is fine. Has happened 4 times since we have had the TV.
I would recommend this to a friend- Cons mentioned:Storage
Terrible, terrible TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is horrible, lots of flickering and lines and waves in low-light shows and movies. Amazon autoinstalls their useless apps (like shopping, kids, music, photos) that you don't need and does not allow you to uninstall. Run out of space with like 10 other apps (hulu, netflix, etc.) downloaded so can't update it. Remote kills batteries in 2 days.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TVlover,
Thank you for the review. We do apologize if you did not like the product. For us to fix the issue you may call us at 888-237-8289.
Insignia Support,
Renee
Decent TV, doesn't last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV a little over a year ago. Wasn't expecting much for the price, but it got the job done. That is until the bottom 1/3 of the screen started to flicker/develop lines across the length of the display. One month out of warranty, and its basically unusable. You get what you pay for, but I was hoping to get at least a couple years out of this TV.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Insignia 65 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance was disappointing. Did not appreciate the amazon restrictions on use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 65" Class LED 4K UHD Smart Fire TV Edition TV, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
TV is ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV when I purchased it! Remote stopped working a month after I purchased
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LorenaG,
We apologize for the inconvenience with this product. Your feedback is important to us so we will be able to know what is needed to improve this unit. If you need further assistance, please contact us at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Free Shipping with purchase?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After looking online, I see you get FREE shipping on purchases...I will have to go in and see why I was charged 69 bucks for delivery
No, I would not recommend this to a friendNot bad for the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart TV applications sometimes freeze and the tv needs to be reset by unplugging the cable and plugging it back in
I would recommend this to a friendNot a good tv for everyday use...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its true you get what you pay for.. very low quality picture must be on standard picture to see. Then you have to have an Amazon account in order to download app which is ridiculous. I already purchased another tv to replace this one and put in a guess room. I purchased this tv in November of 2022... not a smart buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Wonderful,
Thanks for taking the time and effort to leave a review with our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
TV works great, not enough storage.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t even had this TV for a year and the internal storage is so full that none of the apps will update. It is so full of bloatware and apps I don’t use (can’t delete them either). I even went and bought a micro SD card because that’s what Amazon said we could do, no spot for an SD card in the TV at all. Most of the apps are now useless because they don’t update
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Kevin,
Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it. Do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
- Cons mentioned:Reliability
Complete waste of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV! Purchased June 2021, completely and very randomly just stopped working Dec 2022, conveniently 6 months AFTER their limited warranty. Best Buy did not add the warranty to my order so apparently I’m just out of a 65inch TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Shaina,
Thank you for the review. I do apologize for what happened. For us to fix the issue please give us a call at 888-237-8289.
Insignia Support,
Renee
- Cons mentioned:Reliability
Bad Purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After Only One Year and barely used the television is Dead per Best Buy and just Buy a New One I will never purchase this Brand ever I’ll stick with Samsung and LG Brands I’ve had my LG for 6years and my Samsung for 10 with no problems at all
No, I would not recommend this to a friend Beware of Best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars if I could. I purchased the TV in July, the TV never worked. It would tuen on but just gave a blue screen but no menu would come up to set up. I called and reprotrd the issue and the agent stated a texh would come to my house to troubleshoot. The tech called the night before and stated that they would bring a replacement. On August 6th the afent showed up without a replacement pushed tbe power button said yep its broke it will probably be 2 weekes before a replacement comes. Its been 3 weeks and I have not receiwved any follow up. I called tech support again and was transferred to 3 agents who offered no solution.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review for our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Don’t recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 4 months that I have bought I have issues with the audio and some apps doesn’t works properly…
No, I would not recommend this to a friendStopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in less than 3 years. Images looked bad and now tv isn’t even turning on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Casyy1124,
I personally would like to apologize for the experience that you have been through with our Insignia™ - 65" Class F30 Series LED 4K UHD Smart Fire TV. I am sorry to read that the TV is no longer turning on. If you need further assistance, please contact us at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set the tv up fairly quickly on a Saturday. It was only on for about 2 hours and then I turned it off. Turned it back on Monday and it would not get past the initial welcome screen and then began to cycle on and off every 30 seconds. Called customer service and they walked me through the factory reset but it did not work. Now I have to wait 10 days for a technician to come out and try to fix it. Not happy at all. I will expect a different make and model if they can't repair this one
No, I would not recommend this to a friendTv insignia
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv size is okay I will say the picture quality just isn’t there
No, I would not recommend this to a friend