Customer Ratings & Reviews
- Model:
- NS-65F501NA24
- SKU:
- 6605982
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the amazing picture quality of the 65" Class F50 Series LED 4K UHD Smart Fire TV, along with its light weight, ease of use, and perfect size for many living rooms. The setup process is also considered easy, and the product offers excellent value for its price. However, some customers have reported that the TV can be a little slow to respond at times, and the remote control may lag.
This summary was generated by AI based on customer reviews.
POOR QUALITY, EXTREMELY POOR CUSTOMER SERVICE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in June 2025 and Sept 2025 the screen separates from the frame. Called BestBuy to get the warranty work started for which they approve the replacement. Called the replacement line and they informed me that I will have to pay for installation if I want the TV's remounted. I explained that I paid a third party once to install and the only reason the TV's need to be unmounted is the fact that they sold me faulty, poor-quality product. To no avail, if I want my 2 TV's remounted, I will have to pay again. Thanks, BestBuy, for your poor customer service!
No, I would not recommend this to a friendBlurry Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture seems to lag at times and become very blurry - almost as if can't keep up with the speed that the picture is coming through. This purchase was a replacement for the previous model and it's doing the same thing. I would no recommend this product.
No, I would not recommend this to a friendBrand new tv doesnt work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially when i turned the tv on i was already impressed. That was shortly lived once the tv would not turn on. It was pretty mych stuck on this diagnosis page and i couldnt get rid of it. I called geeked squad to see if they could assist me. She tried helping but couldn’t resolve the issue. I suggested to exchange the tv but itll take 4 days for the swap to be made. I bought this tv like 2 days ago online and picked up this afternoon. I reallt expect a more urgent time for the exchange
No, I would not recommend this to a friendSound difference
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had a 55' Insignia and the sound was great. The sound on the 65' is totally different!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear you’ve been enjoying your Insignia TVs and appreciate you sharing your experience with the 65" model. Sound quality can sometimes vary between models and sizes due to differences in speaker placement or internal components. If you'd like, we’d be happy to help you explore sound settings or enhancements—like enabling surround sound modes or connecting a soundbar—for the best possible audio experience. Thanks again for choosing Insignia, and we’re here if you need any support! Ivy | Insignia Support
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but sometimes it lags changing apps . Over all for the price it was worth it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback! We're glad to hear you found the quality to be good and that it was worth the price overall. We appreciate you pointing out the occasional lag, and your input helps us continue to improve our products.
Keith | Insignia Support
- Cons mentioned:Responsiveness
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv in march and it has already stopped working, half the t. Screen went out and then eventually went completely black, has been mounted since we got it so no one touches it. Do not purchase
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear about the screen issue you encountered after just a few months of use. We understand how disappointing this must be, especially with the TV being mounted and well cared for. Your feedback is important and helps us identify areas where we can improve.
Keith | Insignia Support
Tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price vs quality. Good option if your budget is limited
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's great to hear! It sounds like you've found a good balance with your Insignia product, where the price meets the quality effectively. It's wonderful that it serves as a solid option, especially for those with a limited budget. - Carl | Insignia Products
Great value for size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for the price, but the picture isn't very vibrant.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're glad to hear you found the product to be a good value. We appreciate your note about the picture quality not being as vibrant, and we’ll keep that in mind as we continue to improve. Your input is important to us.
Keith | Insignia Support
TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with this purchase. I bought this TV on June 18 and expected it to last far longer than just a few weeks. I took excellent care of it, caused no damage, and barely used it — yet it's already glitching and malfunctioning beyond use. To make things worse, I mistakenly thought the return policy extended to July 28, only to find out too late that it ended June 28 — just 10 days after purchase. That’s a ridiculously short window for such a major purchase, especially when the product clearly has quality issues. I regret this purchase and feel completely let down. A TV should last more than a month.
No, I would not recommend this to a friend- Cons mentioned:Responsiveness
Too many issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month in and we have to constantly unplug to reboot. Half the screen works, other half not so much . Reboot works for the day but may need another the next.
No, I would not recommend this to a friend Sound not great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on TV sounds muzzled. We have changed the sound settings and it doesn’t make a difference.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear that you're experiencing issues with the sound quality and that adjusting the sound settings hasn't resolved the problem. We understand how important clear audio is for an enjoyable viewing experience, and we appreciate you bringing this to our attention. Your feedback is valuable to us, and we'll use it to improve our products. In the meantime, please reach out to us. Ivy | Insignia Support
- Pros mentioned:Picture quality
The worse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought cheaper meant still good - wrong. Sound was ok, picture was ok, but this tv took FOREVER to setup and forget to load when turning on. The breaking point for me was when I pressed the volume up and down, I had to click every time for the volume to go up or down vs just pressing the button - annoying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia 65" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the issues you've experienced with the setup, loading times, and volume control.
We understand how frustrating it can be when a product doesn't meet your expectations. Your feedback is important to us, and we will use it to improve our products. If you have any further concerns or need assistance, please reach out to our customer support team. We're here to help and ensure you have a better experience with our products in the future.
Thank you for choosing Insignia.
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for the price I would get another one for my basement
I would recommend this to a friendColor Inaccurate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously purchased an older version of this TV and loved it... however this one had very poor color compared to the previous model. Wouldn't be that terrible except that I use this for 3d modelling and image editing and need the colors to be accurate. Spent hours playing with the color adjustments and white balance, but in the end I'm returning for something else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear that the color quality of the newer model did not meet your expectations, especially for 3D modeling and image editing. Your input is valuable to us, and we will use it to improve our products. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
2 in a row with issues, do not purchase this tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never leave reviews and I 100% would not suggest purchasing this tv. I am now on my second one within 2 months and the replacement now is messing up…..not with things you can deal with. Picture is green when the screen should be black etc., turns off randomly, closes out of apps non stop ( yes I have done the updates) speakers on the tv sound like they are blown, randomly has black areas of the screen. Very frustrating this is now happening a second time. Going through the return process once again but not having them bring a replacement this time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 65" Class F50 Series TV. We’re truly sorry to hear that you’ve encountered ongoing issues with not just one, but two units. That’s incredibly frustrating, and we completely understand your disappointment—especially after trying to troubleshoot and update the device.
The problems you described, including screen discoloration, app instability, audio distortion, and random shutdowns, are certainly not the experience we want for our customers. Your feedback is extremely valuable and will be shared with our product and quality assurance teams for further investigation.
We appreciate your patience throughout the return process and respect your decision not to pursue a replacement. If there’s anything we can do to assist further or help you find a more reliable alternative, please don’t hesitate to reach out to our customer support team.
Thank you again for your honest and detailed review. Ivy | Insignia Support
- Cons mentioned:Remote control
Buy the older version instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had so many issues with this tv already and it’s only been one month. Not sure if I just got a bad one or what but between the tv freezing, remote not working, and other technical issues this is probably the worst tv I’ve ever bought
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your feedback regarding your experience with the Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the issues you've encountered, especially within such a short period after your purchase.
Your satisfaction is important to us, and we want to help resolve these problems. The freezing issues and remote functionality should not be happening, and we’re here to assist you. Please consider trying the following troubleshooting steps:
1. Reset the TV: Unplug the TV from the power outlet for about a minute, then plug it back in and turn it on.
2. Check Remote Batteries: Ensure the remote batteries are fresh and properly installed.
3. Software Update: Make sure your TV is running the latest software version. You can check this in the settings menu.
If these steps do not resolve the issues, please reach out to our support team directly. We can assist you further and determine whether a repair or replacement might be necessary.
Again, we apologize for the inconvenience you've experienced, and we appreciate your patience as we work to make this right.
- Cons mentioned:Responsiveness
Call Center is Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV delivered June 27th and already not working, called for repair and completely dissatisfied with the process.
No, I would not recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was not as clear as I had hoped. Make sure to measure the furniture you plan to set it on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on our Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear that the picture quality did not meet your expectations. This is not the experience we want for our customers, and we take full responsibility for this issue.
Please reach out to our customer support team so we can discuss alternative solutions to enhance your viewing experience. We're here to help and ensure you get the best performance from our products.
Thank you for choosing Insignia™, and we appreciate your understanding and patience. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f50-series-led-4k-uhd-smart-fire-tv/6605982.p?skuId=6605982
- Cons mentioned:Remote control
Remote no longer works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months later and all of the sudden the remote no longer works to turn on the tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that your remote has stopped working to power on the TV after just a few months. We understand how inconvenient this can be and appreciate you taking the time to let us know. Your feedback is important and will be shared with our team to help improve product reliability and customer satisfaction.
Keith | Insignia Support
- Cons mentioned:Responsiveness
Tv broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was broken when recieved and was unable to return.. when just bought the tv less than 24 hours
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 65" Class F50 Series TV. We’re truly sorry to hear that your TV arrived damaged and that you were unable to return it within such a short time frame. That’s incredibly frustrating, and we completely understand your disappointment.
We recommend reaching out to Best Buy’s customer support team directly, as they may be able to assist further—especially given that the issue occurred within 24 hours of purchase. Your satisfaction is important, and we want to ensure you receive the support you deserve.
Thank you again for your feedback, and we hope to help turn this experience around. Ivy | Insignia Support