Customer Ratings & Reviews
- Model:
- NS-65F501NA24
- SKU:
- 6605982
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the amazing picture quality of the 65" Class F50 Series LED 4K UHD Smart Fire TV, along with its light weight, ease of use, and perfect size for many living rooms. The setup process is also considered easy, and the product offers excellent value for its price. However, some customers have reported that the TV can be a little slow to respond at times, and the remote control may lag.
This summary was generated by AI based on customer reviews.
Awesome product s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give best buy a 5 plus I love the savings and awesome product s ohh let's not forget awesome lcustomer service
I would recommend this to a friendEh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top right corner is darker. Possible damage while they shipped it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your feedback about your Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV. I'm sorry to hear that you're experiencing an issue with the display, specifically the darker area in the top right corner.
It’s possible that this could have occurred during shipping, but we want to ensure that you have the best experience with your TV. I recommend checking the connections and settings to rule out any configuration issues. If the problem persists, please reach out to our customer support team directly, as they can assist you further and help determine the best course of action, whether that's troubleshooting or exploring warranty options.
Thank you for your patience, and we appreciate your support of Insignia products.
Insignia 65” fire tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First tv was replaced today because of certain channels flashing and now the new tv is also doing the same thing. Very disappointing. It only happens on the 65” tv. We have a 55” tv and have no issues. Probably have to try for a third time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear you're experiencing the same flashing issue with your replacement 65" TV. It's extremely disappointing that you're having this problem after already replacing the initial unit. The fact that your 55" TV is working without issue suggests there might be a specific problem with the 65" model. We understand your frustration at the prospect of a third replacement. Please contact our customer support hotline at 1-877-467-4289 so we can thoroughly investigate this issue and find a resolution. We want to ensure you get a working television. - Carl | Insignia Products
- Pros mentioned:Picture quality
App unfriendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get several TV apps to download. Picture is incredible but that’s where its greatness ends.
No, I would not recommend this to a friend Spend the extra money on something better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a software defect that shrinks the aspect ratio down ant random times and it can’t be fixed. Went through multiple settings and factory resets to try to fix it and nothing worked. Ended up taking it back, but it was over the 2-week return policy and got stuck with in store credit even though the TV was defective. Spend the extra money on a better, more reliable brand of TV. Maybe I’ll get lucky and win $400 for this review.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm genuinely sorry to hear about the frustrating experience you had with your Insignia TV due to the aspect ratio defect. It's incredibly disappointing when a product doesn't perform as expected, and it's even more frustrating when troubleshooting steps like multiple settings adjustments and factory resets don't resolve the issue.
I understand your dissatisfaction with being limited to in-store credit due to the return policy, especially when you feel the TV was defective from the start. That's a tough situation to be in.
We appreciate you sharing your candid feedback, and I'll make sure to pass along your comments about the software defect and your overall experience. While I can't directly assist with the store credit or a "win" for your review, your feedback is valuable to us in understanding areas for improvement. - Carl | Insignia Products
Glitching Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four days after purchase the entire screen started glitching and two days later the bottom quarter of the screen would only project a glitching white bar. The store was great to work with when I returned the TV to exchange for a different brand.
No, I would not recommend this to a friendMy Insignia tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with my tv; however it has developed a background noise this morning 3/15. I hope Best Buy will repair or replace it since I have only had it less than 3 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear about the background noise issue with your TV. Since you have had it for less than three months, it should be covered under Best Buy's return and exchange policy. We recommend contacting Best Buy's customer service or visiting your local store to arrange for a repair or replacement.
Keith | Insignia Support
Tv Scrambles at bottom.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've just started noticing the bottom of our TV jumping or scrambling. We're having to turn the TV off or unplug it to stop it. I just bought this tv for my husbands birthday in June. I don't know if I can get them to fix it replace because at this point, who knows where the receipt is.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came cracked. When tried to return for online credit, one online associate told me they would be able to do it. Ended up refunding to a method that I did not approve and did not want.
No, I would not recommend this to a friendTV mounting fiasco
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why only two (2) screw holes on back for mounting on wall or cart? Who designed this stupidity? I’m afraid the 28 lb TV will tear loose and fall from its mount!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize for the frustration this has caused. It's important to ensure that your TV is securely mounted to prevent any accidents. The two screw holes are designed to meet standard mounting requirements, but we understand your concern about the weight. We recommend using a mount that supports the weight of your TV and ensuring it is properly installed into wall studs for maximum stability. Your comments are valuable, and we will ensure that they are addressed promptly. Keith | Insignia Support
FireTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best one, and it is really slow at the moment when browsing applications
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for your honest feedback. We're sorry to hear that you're finding the performance of your Insignia product to be slower than expected when Browse applications. We appreciate you sharing your experience. - Carl | Insignia Products
100 % JUNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worst tv I have ever owned or used. Glitches more than all 3 tvs I’ve owned 2-7 years all together. If I kept the box would definitely have returned it. No wonder it was on sale so cheap. Complete trash
No, I would not recommend this to a friendHorrible tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv keeps shutting off in middle of show or freezing. Do not recommend this tv
No, I would not recommend this to a friendTv problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having problems with the TV it is displaying a ten inch line on the bottom of the TV that's blinking multiple colors when watching when I get some time off I need to return it or contact manufacture
No, I would not recommend this to a friendFire 65” TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps are slow to load. The volume quality isn’t that great. Picture quality not so great. The overall system is slow.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you have faced with the TV. It is concerning to hear about the slow app loading times, subpar volume and picture quality, and overall system sluggishness. Your feedback is very important to us, and we will use it to improve our products and services. We appreciate your patience and understanding as we work to address these concerns and ensure better quality in the future.
Keith | Insignia Support
Absolute Garbage! Terrible customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A The tv stopped working 27 days after purchased. Called customer support and they would exchange because they stated the return policy is 14 days. I will never purchase anything from Best Buy again.
No, I would not recommend this to a friendStress
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is horrible. Brought tv on January 20 2025 & it's making a static noise where you can't hear tv. Have spoken to 2 different reps & having a hard time to get them to send someone to come check it or replace. I'm fidsed & this is annoying & stressful. I brought Insignia thinking it would be easier if we're any problems since it's Best Buy brand. Less than 2 months old.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ZanetaE, I’m truly sorry to hear about the issues you’ve experienced with your Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV, as well as the challenges with customer service. This is certainly not the experience we want for our customers, and we understand how frustrating and stressful this situation must be for you.
Please reach out to our customer support team again at 1-877-467-4289 and mention your previous interactions. We will prioritize your case to ensure a technician is dispatched promptly to address the issue. Your satisfaction is very important to us, and we appreciate your patience.
- Shiela | Insignia Support
Not too good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mistve got a bad used tv because my remot done work batteris fall out and half of the bottom screen is totally glitched out so yiu cant even see anything it cuts halfmof eveyrhing off.
No, I would not recommend this to a friend- Cons mentioned:Responsiveness
My tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's broken & I have to return it, exchange it for another tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NancyW,
Thank you for sharing your feedback about the Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear that your TV arrived broken and that you need to return it for an exchange. We understand how disappointing this must be.
Please contact our customer service team so we can assist you with the return and exchange process. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. Emman | Insignia Products
- Cons mentioned:Responsiveness
Stay far away lasted less than 2 weeks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv went out in under 2 weeks I would not recommend to buy this tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that your Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV stopped working within two weeks. This is certainly not the experience we want for our customers. Please reach out to our customer support team so we can assist you with troubleshooting. Your satisfaction is our top priority, and we're here to help resolve this issue. Patricia | Insignia Support