Customer Ratings & Reviews
- Model:
- NS-65F501NA24
- SKU:
- 6605982
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the amazing picture quality of the 65" Class F50 Series LED 4K UHD Smart Fire TV, along with its light weight, ease of use, and perfect size for many living rooms. The setup process is also considered easy, and the product offers excellent value for its price. However, some customers have reported that the TV can be a little slow to respond at times, and the remote control may lag.
This summary was generated by AI based on customer reviews.
Throw away tv????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv until 4 months later, the display developed a wide horizontal line at the bottom when watching apps or movie. Research online says a loose cable or the t con board going bad.
No, I would not recommend this to a friendIts the worst TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do see blinking stripes on all over the Face of the screen. I have to off the Device every single time to get it alright.
No, I would not recommend this to a friendspeakers went out after two months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this tv for two months and the speakers just broke. It sounds like a combination of an old record player ana a tin can with marbles in it. ONLY TWO MONTHS
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, samsungdisappointed. We're truly sorry to hear about the issue with your TV speakers after such a short time. That’s not the experience we want for our customers, and we understand how frustrating it must be. We appreciate your feedback and will make sure it’s shared with our team as we continue working to improve product quality. Tine | Insignia Support
Software is terrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to any of my devices , loses connectivity often. I blame the operating software , if you use an hdmi device it is a decent tv. But not the smart part.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, AustinP. We're sorry to hear about the connectivity issues you've experienced with the smart features. Your comments about the software are valuable and will be shared with our development team as we work to improve performance. Tine | Insignia Support
Not good at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this is the worst TV I ever brought in my house. The colors were off. The image was not clear.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 65" Class F50 Series LED 4K UHD Smart Fire TV. I'm truly sorry to hear that the colors and image quality did not meet your expectations. This is not the experience we aim to provide.
We take full responsibility for the inconvenience caused. To help resolve this, I recommend checking the picture settings. Sometimes, adjusting the settings can significantly improve the picture quality. If this step doesn't help, please reach out to our customer support team. We're here to assist you and ensure you get the best possible performance from your TV.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-65-class-f50-series-led-4k-uhd-smart-fire-tv/6605982.p?skuId=6605982
Incompetence at work!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repeated delivery to billing address instead of correct delivery address. This is the second time that Best Buy sent order to incorrect address. How can you split an order and sent half to one address and the other to another address. If I was a dishonest person I would not have spent 3hrs+ trying to make them aware and pick up incorrect delivery.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, KouplesKeeper. We sincerely apologize for the repeated delivery issues you've experienced. This is certainly not the level of service we strive to provide. We appreciate your honesty and the time you spent to resolve the situation. Your feedback is invaluable, and we are committed to improving our processes. Thank you for your patience and understanding.
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV only plays for 1 hour before it switches back to main menu, checked to make sure timer was not on. Only had one month before I purchased a new TV!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear about the issue you experienced with the TV automatically returning to the main menu. That’s certainly not the experience we aim to provide. Your input is important and helps us identify areas where we can improve. We appreciate you taking the time to share your experience.
Keith | Insignia Support
Volune / speakers suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is terrible without having to go up to 40 and above to hear the volume. Returned n not satisfied
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV. We genuinely appreciate your insights, as they help us improve our products.
We're sorry to hear that you experienced issues with the sound quality and volume levels. Our goal is to provide an exceptional viewing experience, and it’s clear we fell short in your case. We take sound performance very seriously, and your feedback will be shared with our engineering team for further review.
If you have any specific suggestions or additional details about your experience, we would love to hear them. Your input is invaluable in helping us enhance our products.
Thank you once again for your feedback, and we hope you consider giving us another chance in the future.
Not so Fire TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV after having a Roku TV and I've had nothing but problems. The screen randomly switches inputs and applications and has very delayed input when using the remote.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand your frustration with the screen randomly switching inputs and applications, as well as the delayed input when using the remote. Your insights are valuable to us as we strive to improve our product offerings and ensure better customer satisfaction.
Keith | Insignia Support
65 inch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure how I feel about the tv I brought 2 and they both glitches at times
No, I would not recommend this to a friendSorry TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst tv I have ever had and i wont be buying tghis again
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was damaged out the box on the top of screen black line going down tv
I would recommend this to a friend4 months and already having issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is already not working. It flickers throughout movies. Horrible
No, I would not recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display is already went out on half the tv worst purchase ever
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that part of your TV display has already gone out. We understand how frustrating it is when a product doesn’t meet expectations, and we appreciate you taking the time to let us know. Your feedback is important and will be passed along to help improve future product quality and customer satisfaction.
Keith | Insignia Support
Good tv, horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipping and customer severe was terrible, delayed shipping and no notification. Unable to get in touch with customer service after several attempts
I would recommend this to a friendSound issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had problems “clicking” sounds that eventually just turned into no sound. Also had connectivity issues with Xfinity stream app. Ultimately had to return it after 1 week.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 65" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the sound issues and connectivity problems you encountered.
Your feedback is important to us, and we apologize for any inconvenience this has caused. We strive to provide high-quality products, and your comments will help us improve. If you have any further concerns or need assistance, please reach out to our customer support team. We're here to help and ensure you have a better experience with our products in the future.
Bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work, keeps flickering ……………………………………………..
No, I would not recommend this to a friendNo go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months the sound stopped or sounds robotic and the input ports stopped working. Very disappointing!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your insights and are committed to improving our services based on your valuable comments. We understand your frustration with the sound issues and the malfunctioning input ports after three months of use. Your satisfaction is our priority, and we strive to meet your expectations.
Keith | Insignia Support
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t worked correctly since I’ve hooked it up. Turns green every time I hit a button on the remote.
No, I would not recommend this to a friendVery poor picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is very bad, looks like a B rated movie. Very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re sorry to hear that the picture quality did not meet your expectations. Your input is important to us and helps us identify areas where we can improve. We appreciate you taking the time to share your experience.
Keith | Insignia Support