Customer Ratings & Reviews
- Model:
- NS-MW7WH5
- SKU:
- 6568213
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers value the compact size, overall performance, and ease of use of the .7 Cu. Ft. Compact Microwave. Many find it powerful and appreciate its quiet operation. However, a few customers have noted that the button layout can be difficult to get used to. Overall, the microwave is considered a great value for its price.
This summary was generated by AI based on customer reviews.
Too small
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small. Great for heating up small stuff but wish I had bought to bigger model.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - .7 Cu. Ft. Compact Microwave. We're sorry to hear that the size didn't meet your expectations. It's great to know that it works well for heating up small items, but we understand your wish for a larger model. Your input is valuable, and we hope you find a microwave that better suits your needs in the future. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Review for Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is too small. So far okay. I am unable to use it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Shak. We're sorry to hear that the Insignia™ .7 Cu. Ft. Compact Microwave is too small for your needs. Your input is valuable, and we'll take it into consideration for future product designs. If you need assistance with a return or finding a microwave that better suits your needs, please don't hesitate to reach out. We're here to help! Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
DO NOT BUY INSIGNIA - BAD PRODUCT, WORSE SERVICE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING. DEFECTIVE PRODUCT. ZERO HELP FROM BEST BUY ON THEIR OWN BRAND. Purchased and gave to my son to use at college - unit powers on but does not cook (not in demo or control lock mode). No way to return item within 2 week window since unit in my son's dorm with no access to BB location). Customer service agent and "supervisor" were very unhelpful...followed a script and did not care. STAY AWAY FROM INSIGNIA AND BEST BUY PRODUCTS.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We genuinely value your feedback and understand that it’s important for our products to meet your needs, especially in a college setting. Your insights are essential, and we appreciate you taking the time to highlight your concerns. We are committed to continuously improving and providing the best possible experience for our customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-7-cu-ft-compact-microwave-black/6568217.p?skuId=6568217
Microwave
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave lasted until a few days ago. Had it for less than a year. It wouldn’t heat anything up and the last try resulted in an electric spark from the back.
No, I would not recommend this to a friendFaulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased, & making some type of noise already! Not recommended
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the product is already making noise and didn’t meet your expectations. Your experience is important and helps highlight areas where improvements may be needed. We appreciate you sharing your thoughts. – Keith | Insignia Support
Dorm Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and finish is poor, otherwise Ok. Door does not line up properly
I would recommend this to a friendTerrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a microwave in July, but when I opened it last month, I found that it wasn’t working properly. It didn’t heat my food at all. I would like to explore options for getting this issue resolved, as I'm looking forward to having a functional microwave. It was on sale, that's why I bought it. And now i cannot even returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are sorry to hear that the microwave you purchased in July is not working properly and that you are unable to return it. We understand how frustrating this situation must be. Please contact our customer service team with your order details so we can assist you in resolving this issue. Your satisfaction is important to us, and we are here to help. Keith | Insignia Support
Not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work properly not heating, not poping popcorn etc and burn some food too.
No, I would not recommend this to a friendLasted only 53 days. Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To save some space we downsized from a 10 year old huge microwave to this beast. The old microwave was too big for our needs. The new one was only used to reheat coffee, leftovers and to cook frozen vegetables. It quit working tonight while cooking Brussels sprouts. No power, no readout, definitely not working. The top surface was extremely hot to the touch. It was purchased 9/30/24, 53 days ago and already broken. We are not even bothering to take it back to Best Buy. I wouldn’t trust it even if repaired.
No, I would not recommend this to a friendDamaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By the time I opened the box I only had 4 days to return and was unable to do. The microwave was dented and did not operate. The box was in good condition so microwave was put in damaged. I had to eat this purchase as a loss. So I guess cant rate this purchase.
No, I would not recommend this to a friendDo better Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look of the microwave, but now it turns on when the door opens.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ .7 Cu. Ft. Compact Microwave. We're sorry to hear about the issue with the microwave turning on when the door opens. This is certainly not the experience we want for our customers, and we take this matter seriously.
We appreciate you bringing this to our attention and would like to help resolve it. Please contact our customer service team so we can assist you further and ensure your microwave is functioning safely and correctly.
Thank you for choosing Insignia™, and we hope to provide you with a better experience in the future. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-7-cu-ft-compact-microwave-black/6568217.p?skuId=6568217
Order is missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the microwaves was never delivered and when I called I spent over 30 min over the phone with a rep who barely spoke English to hand up on me without any results. Even the delivery guy said that he will go and call them and check and he just left.
No, I would not recommend this to a friendWatts
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough watts for me , I got it for college and it’s not heating things up like it should
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the product isn’t meeting your heating needs, especially for college use. We understand how important it is for appliances to perform well in a busy environment. Your comments are important to us, and we’ll use them to improve our products. If you need further assistance or would like to discuss this issue, please don’t hesitate to reach out to our customer service team. We’re here to help!
Keith | Insignia Support
Dissappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed as the item arrived damaged.
No, I would not recommend this to a friendDamaged and unable to return/exchange
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged. Unfortunately due to Best Buy store policy I am unable to return. I suggest if you are purchasing an item for future use you open right away regardless to avoid disappointment.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We understand your disappointment with the Best Buy store policy and appreciate you sharing your experience and advice with other customers. We're sorry you were unable to return the item. - Carl | Insignia Products
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return, doesn't work. Not heat nothing.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 days of use, the microwave started making noises and stopped heating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Gigi, for sharing your experience with the Insignia™ .7 Cu. Ft. Compact Microwave. We regret that it started making noises and stopped heating after just a few days of use. Your feedback is valuable, and we understand how frustrating this must be. We recommend reaching out to our support team for assistance, as they may be able to help resolve the issue. Tine | Insignia Support
- Pros mentioned:Ease of use, Overall performance, Size
Small but Mighty!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia has always been a favorite store brand of mine. I have owned a chest freezer, an air conditioner and a couple different televisions from them. All have been great performers. This microwave is no exception. Now, it's nothing fancy. It's just a simple and small sized microwave. It is perfect for the area, in my kitchen, that it is used. I like the black color. It is easy to clean and isn't an eye sore to me. My previous microwave was stainless steel, which is nice, but my home is older and outdated so it looked out of place. This microwave is smaller too so it fits perfectly in my kitchen. It's pretty lightweight for a microwave, which is good for me, since I have a bad back. The door opens smoothly and closes properly without having to push it to hard. The window is just like any other basic microwave and serves it's purpose. The keypad is simple and straightforward. The buttons press down fine but it does feel a little cheap, but at $89.99, it's worth the compromise. It works as it should. I have heated some left overs, water for tea and thawed out some steaks. It performed well for all those tasks. I'm very happy with this microwave.
I would recommend this to a friend Listed dimensions are incorrect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The listed dimensions on this are incorrect. Actual external dimensions according to the packaged specifications: HxWxD: 10.17 x 17.3 x 13.96 in. Disappointed that we went through all the trouble of getting this only to find that the listing information was inaccurate.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inaccurate dimensions listed in the product description. We understand the disappointment that comes with receiving an item that doesn't meet your expectations. As a team, we strive to provide accurate and reliable information to our customers, and we regret any inconvenience this may have caused. We will take this feedback into consideration and work towards ensuring that our product listings are always up-to-date and precise. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-7-cu-ft-compact-microwave-black/6568217.p?skuId=6568217
Doesn't work out of the box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it all set up and we tried using it, it seems to run but it doesn't heat anything up at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia™ .7 Cu. Ft. Compact Microwave. We are genuinely sorry to hear that you are experiencing issues with your unit not heating properly.
We strive to ensure that our products meet the highest standards of quality and performance, and it’s disappointing to learn that this was not your experience. We recommend checking a few settings, such as ensuring that the microwave is on the correct power level and that the door is closed properly during operation.
If the issue persists, it may be indicative of a defect in the unit. We encourage you to reach out to our customer support team or refer to the warranty information for assistance. We are committed to resolving this issue for you and appreciate your understanding.
Thank you for choosing Insignia, and we hope to have the opportunity to make this right.