Customer Ratings & Reviews
- Model:
- NS-UZ70SS4
- SKU:
- 6547488
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the perfect size and overall performance of the 7 Cu. Ft. Garage Ready Upright Convertible Freezer, along with its impressive capacity and quiet operation. The convertibility and effective temperature control are also appreciated features. Some customers have noted challenges with the door and expressed a desire for better lighting, while others have mentioned condensation.
This summary was generated by AI based on customer reviews.
Must buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service reasonable price great quality highly recommend
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, TcS1! We're thrilled to hear that you're pleased with the service, price, and quality of your Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer. It's wonderful to know that you highly recommend it. Enjoy your new freezer! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-7-cu-ft-garage-ready-upright-convertible-freezer-with-energy-star-certification-white/6547489.p?skuId=6547489
Buyer Beware of Hidden Charges
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this freezer in-store and spoke with a salesman about being able to switch the door. I was told yes. And that is true. When my freezer was delivered the delivery person told me the freezer door could not be switched. I called the store and after over an hour of trying to get Best Buy to fix the issue, I was told "One option is a return and exchange for the freezer, and the other is a door reversal, which costs $69.99, with the installation priced at $99." I was not told this when I purchased it and it does not say there is an extra charge on their website. Now I've been "holding" on chat for over 10 minutes for a supervisor to come online. I've been told there is no phone number to reach them. I don't have all day to wait for such an easy fix - just honor your customer. I don't know how the freezer works yet as I have been on the phone and chat since delivery. But my advice to potential clients: Buyer beware of HIDDEN undisclosed charges after delivery.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience. We truly regret the inconvenience and frustration this situation has caused. We understand how important it is to receive accurate information at the time of purchase, and we apologize for the confusion regarding the door reversal and the unexpected charges. Your feedback is incredibly valuable and will be shared with the appropriate teams to help improve communication and service. We appreciate your patience and hope the product meets your expectations once everything is resolved.
Keith | Insignia Support
Shelf Shattered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glass shelf shattered as it started getting cold for the first time. plugged it in and the shelf just busted into a million pieces.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear that the glass shelf in your appliance shattered when it started cooling. That's a concerning and unexpected issue. Glass shelves should be designed to withstand temperature changes, and it sounds like there may be a defect or design flaw. Please contact our customer support hotline at 1-877-467-4289 so we can help you address this situation and find a solution. - Carl | Insignia Products
damaged unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just dropped off the unit and it has a huge dent in top. have to wait a week for them to come back and pick up. Should have not signed till i unboxed the unit. Truck was i front of house but said they couldn't take back
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the damaged unit and the delay in the pickup. We understand how frustrating this situation must be for you. Your feedback is important to us, and we will work on improving our delivery and return processes to prevent such issues in the future. We appreciate your patience and understanding. Keith | Insignia Support