Customer Ratings & Reviews
- Model:
- NS-UZ70WH4
- SKU:
- 6547489
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the 7 Cu. Ft. Garage Ready Upright Convertible Freezer, particularly its perfect size for garage use and overall performance. Many appreciate its generous capacity, quiet operation, convertibility, and effective temperature control. Some customers have noted minor issues with the door, condensation, and lighting.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Defrosting
mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We specifically asked for a self-defrosting freezer. We were told it was self-defrosting. It was delivered for $100.00 only to find out it was a manual defrosting. We had to return the freezer and lost the $100.00. Very disappointing, and we'll buy our appliances elsewhere for now on and just stick with computers from Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
Sorry for the confused information. you can see the product specification that declare this product is manual defrost.
- Cons mentioned:Door
Damaged item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged upon receipt. Didn’t discover door hinge bent, and door was badly dented. Called store, they wanted me to bring it in. Had full cow needed to go in freezer ASAP. Have pictures. Careful when you order online!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with our Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer. We sincerely apologize for the inconvenience and frustration caused by receiving a damaged item.
We strive to ensure that our products reach our customers in perfect condition, and it is disheartening to hear that we fell short in your case. Your experience with the bent door hinge and dented door is certainly not reflective of the quality we aim to deliver.
We encourage you to reach out to our customer service team directly, as they can assist you with resolving this issue promptly. Please provide them with the pictures you mentioned, as they will be helpful in addressing the matter effectively.
We appreciate your caution when ordering online and your feedback is invaluable in helping us improve our packaging and shipping processes. Thank you for your understanding, and we hope to resolve this situation to your satisfaction.
Dissatisfied with purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with this fridge. It proceeded to stop working one week after the warranty. Best Buy customer service insisted there was nothing they could do to help. Wasted money on a short lived appliance leaving our family with insufficient fridge space before the holidays.
No, I would not recommend this to a friendStopped working after less than a year and a half
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after less than a year and half after purchase.
No, I would not recommend this to a friendWorked great until it didn't.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made it about 7 months then failed, spoiling a couple hundred dollars worth of food. Yay...
No, I would not recommend this to a friendFrost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Seemed to frost up right away. Thought was frost free.
I would recommend this to a friendthe worst customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shopping at this online store is the worst nightmare I have ever had. The returns department is terrible. I had to exchange the product 4 times. Yes, they got it right 4 times, absurd. They don't offer a reasonable discount if the product is defective. $14 for a damaged product? Shipping is only $60. This store should improve this service. I will NEVER buy from them again. First and last.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you faced with our returns department and the multiple exchanges you had to go through. We understand how frustrating this must have been and apologize for any inconvenience caused. Your feedback is important to us, and we will use it to improve our services, including offering more reasonable discounts for defective products and addressing shipping costs. We regret that your experience was so negative and hope to have the opportunity to serve you better in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Keith | Insignia Support
Functions but poor quality control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functions but poor quality control - the black plastic handle on mine looks like it got melted at some stage in the production process. I was unable to return after unboxing. Be aware that Best Buy has a 2 week return window - the shortest I've seen on any retailer. Contacted them 1 week outside the window and they were unable to help me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MailV! Thank you for feedback on Insignia™ - 7 Cu. Ft. Garage Ready Upright Convertible Freezer with ENERGY STAR Certification. We're sorry to hear about the poor-quality control you experienced, particularly with the melted appearance of the black plastic handle. We understand your frustration and appreciate you bringing this to our attention. We'd like to learn more about your experience so we can improve our offerings. For assistance, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-7-cu-ft-garage-ready-upright-convertible-freezer-with-energy-star-certification-stainless-steel-look/6547488.p?skuId=6547488
Received Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic drawer had a huge broken part and they did not assist for the return even 2 weeks after I bought it nor the compensate
No, I would not recommend this to a friendProduct not released for withdrawal.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm waiting for the date to pick up the product that has already been a week late. And I have no answer from Best buy.
No, I would not recommend this to a friendNot working.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Condenser never came on product was dropped. I exchanged it for another one with the same damage, condenser came on for a couple of minutes thwn stopped. No refrigerant
No, I would not recommend this to a friendTinnitus ringing noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a constant ringing noise when the compressor is on, clocked in at 3 KHz. I've messaged customer support back and forth and tried everything but there's no fix. Now I have to lug this back to the store for a return
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 7 Cu. Ft. Garage Ready Upright Convertible Freezer. We sincerely apologize for the constant ringing noise you've encountered with the compressor.
We understand how frustrating this issue must be, especially after trying various solutions with customer support. Your feedback is crucial, and we will investigate this matter further to improve our products. In the meantime, we recommend exploring alternative solutions that might better suit your needs. Our customer support team is available to assist you in finding the best option.
We appreciate your patience and understanding. Thank you for choosing Insignia™. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-7-cu-ft-garage-ready-upright-convertible-freezer-with-energy-star-certification-white/6547489.p?skuId=6547489
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it in broken doesn’t cool bad all around do not recommend
No, I would not recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small and not sturdy . Not worth the money. Not happy
No, I would not recommend this to a friendPoor Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent me a dented freezer, which I noticed after it was washed and filled with items and they would only offer a 10 dollar Best Buy gift card. Very poor customer service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're really sorry to hear about your experience. Receiving a dented freezer and then only being offered a $10 gift card must be frustrating, especially after you've already filled it with items. Your feedback is important to us, and we hope Best Buy can address this issue more satisfactorily. If there's anything else you'd like to share or if you need further assistance, please let us know. Keith | Insignia Support
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. I would not recommend. It stopped working within 2 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 7 Cu. Ft. Garage Ready Upright Convertible Freezer. We're truly sorry to hear that it stopped working within such a short time. This is certainly not the quality we aim to provide.
We take full responsibility for this issue and want to help resolve it. Please contact our customer support team so we can assist you with troubleshooting steps or arrange for a replacement if necessary.
We appreciate your patience and understanding, and we're committed to ensuring you have a reliable product. Thank you for bringing this to our attention. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-7-cu-ft-garage-ready-upright-convertible-freezer-with-energy-star-certification-white/6547489.p?skuId=6547489
Horrible customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer relations and return policies and delivery co.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, DianeL. We’re sorry to hear that your interaction with customer service and delivery did not meet your expectations. We strive to provide a positive experience for our customers, and your feedback is valuable as we work to improve. If there's anything we can do to assist you, please don't hesitate to reach out. Tine | Insignia Support
Do not buy***
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return three times before deciding to just take the refund.
No, I would not recommend this to a friendDelivered two days late.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered two days late. Delivered Two days late. Deliverd two days late.
I would recommend this to a friend- Pros mentioned:Size
PERFECT supplemental freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for several years. I love this thing!! It's the perfect size for one or two people who need/want to buy in bulk, meal prep, or just have extra food stores. it's not too big, not too heavy, and WAY easier to get downstairs than a full -size (like for a basement). The upright design makes it easy to see what you have and get to it. I'm selling my house and moving into an apartment- wondering if I should just put it in my living room because I don't want to part with it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks, PetraH! We love your enthusiasm—sounds like this freezer has truly earned its spot in your home (maybe even the living room!). So glad it’s been the perfect fit for your needs!
— Shiela | Insignia Support