Customer Ratings & Reviews
 Packaging FSC C125821 TEALURES 2160p Screen Resolution](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/459d515b-478a-40e6-a584-06cf50ca3d29.jpg)
- Model:
- NS-75F501NA25
- SKU:
- 6580447
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the 75" Class F50 Series LED 4K UHD Smart Fire TV's picture quality, price, and ease of use. Many appreciate its size and color accuracy, finding it easy to set up and operate. However, some users experienced issues with the remote control's functionality and noted the refresh rate as a potential drawback. The TV's weight was mentioned, but opinions varied.
This summary was generated by AI based on customer reviews.
Turns Off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still trying to figure out what causes it to just turn off by itself. So annoying. I tried the reset and timer options still doesn’t help.
No, I would not recommend this to a friendBack light failure
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight failed after less than a year after purchase. Thankfully was still under 1 year warranty and replaced with a different model.
No, I would not recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new, delivered May 20, stoped working within 1 month. Spent 2 hours “troubleshooting” with customer service. Geek squad came out about 2 weeks later only to order parts for it. Came back out a second time 2 weeks later to tell me it needs to be replaced.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re very sorry to hear about the trouble you’ve had with the product and the extended time it took to reach a resolution. We understand how frustrating and inconvenient this must have been, especially after purchasing a brand-new unit. Your feedback is important and will be shared with the appropriate teams to help improve our service and product reliability.
– Keith | Insignia Support
Does not work, stuck on Remote Pairing Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television does not work. We got it mounted and set up, and when we turned it on the tv got stuck on the Remote Pairing Screen. It’s apparently a known issue with Fire TVs, and unfortunately BestBuy support seems unable to help. I don’t think it’s ridiculous to expect the tv I purchased to actually work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
1. Try removing the remote battery and reloading it.
2. Try to reset the remote control by pressing and hold "menu+back+left" for 10 seconds. Then the RC should be paired with TV.
3. Try to get a new remote: NS-RCFCA-21
Bad screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went out 15 days out of warranty. I wouldn’t get this tv
No, I would not recommend this to a friendAnnoyed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying, fire stick Amazon channels Only! Not compatible with Spectrum tv channels!
No, I would not recommend this to a friendWhen I got there this tv was broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got to the store the tv was broken I purchased a smaller tv they said would be money back and it was not. Then they kept the tv remote to the tv so I had to go and purchase another one and btw you can’t call them
No, I would not recommend this to a friendCheap junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working not even 2 months in. TV will not turn on
No, I would not recommend this to a friendAwful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The the product was awful I can't stand it it blacked out twice you gave me another TV it blacked out I cannot stand it this is an awful product it is awful
No, I would not recommend this to a friendAngry and rude workers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store's workers were very rude. I had to beg for help to purchase the items. They made told me to go online. I told them I came to the store to get some help. They made me wait 40 minutes to see a manager. Thank you
I would recommend this to a friendDon't waste your time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give this experience 0 stars from start to finish. Please do not waste your time, the remote did not connect at all and it was impossible to get past that step when setting up. This is common with this TV apparently because when we went to take ours back, 3 had been returned just that day! No wonder they were on Black Friday Sale.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, doNOTgetINSIGNIA. We understand your frustration with the issues you encountered with the Insignia™ - 75" Class F50 Series LED 4K UHD Smart Fire TV, particularly the remote connectivity problem. We apologize for any inconvenience this may have caused. For assistance with this issue, please contact our Insignia customer support team (877-467-4289) for further support. - Mae | Insignia Support
Worst purchase ever!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.32 days into owning this t.v. and it won't even turn on, and on top of it all, I have to wait 9 days for a repair tech. I have always owned Samsung and never a problem. Will never purchase this brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Michelle. We understand your frustration with the Insignia™ 75" Class F50 Series LED 4K UHD Smart Fire TV not working properly. We apologize for the inconvenience and the wait time for a repair technician. We also understand your disappointment with the Insignia™ 375 Sq. Ft. HEPA Air Purifier, Brandon. We apologize that it stopped working after a year of use. Please contact our Insignia customer support team (877-467-4289) for further assistance. - Mae | Insignia Support
Trash - $400 down the drain
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete trash. Half of the screen was completely black on first use. Contacted BestBuy to return and it was a common problem. Already discarded box and cant make arrangements to pickup the TV in time for return deadline.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about the issue with your TV and the inconvenience it has caused. We understand how frustrating this must be, especially with the return deadline approaching. Please contact our customer service team directly so we can assist you in resolving this matter as quickly as possible. Your satisfaction is very important to us.
- Carl | Insignia Products
Bad tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 days of owning the tv it started to develop black splotches around the edges of the tv. Took it back to Best Buy and they said the LEDs were going out.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience. We’re very sorry to hear that your Insignia™ 75" F50 Series TV developed black splotches so soon after purchase. That’s certainly not the quality or reliability we aim to deliver, and we understand how disappointing that must have been.
It’s good to know you were able to return it to Best Buy, and we hope the team there was able to assist you with a resolution. Your feedback is incredibly valuable and will be shared with our product team to help improve future quality control.
If you’re still looking for a replacement or need help choosing a new TV, we’d be happy to assist. Ivy | Insignia Support
Tv stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working just fine but now it wont turn on. Just a red steady light w a black screen. Contacting tech support.
No, I would not recommend this to a friendMixed feeling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only 60hz, not a very good TV - pickup process was slow
No, I would not recommend this to a friendWort tv worst place to buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told/ by manager i know how u people are tv poor image came broken was degraded and humiliation ti add by manager
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear about the condition of your TV upon arrival and the interaction you had with the store. This is not the experience we want any of our customers to have. Your feedback is important, and we appreciate you bringing this to our attention. Keith | Insignia Support
Buy a reputable brand, it’s not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was inoperable within a month. Three days outside of the return window it won’t even turn on. I am done with insignia and I’m equally done with Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your experience with the Insignia™ 75" Class F50 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the inconvenience you’ve encountered with your TV, and we understand how frustrating it can be when a product does not meet your expectations.
At Insignia, we strive to provide high-quality products that enhance your entertainment experience, and it’s disappointing to hear that we fell short in this instance. Your comments regarding the performance of the TV and the timing of the issue are important to us, as they help us identify areas for improvement.
We would like the opportunity to resolve this matter for you. Please reach out to our customer support team at your earliest convenience, and we will do our best to assist you. Your satisfaction is our priority, and we want to ensure that you have a positive experience with our products.
Thank you again for your feedback, and we hope to have the chance to make this right.
Do not purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is horrible. The picture quality is average at best. The TV lags constantly, and the remove is flimsy. I regret buying this TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ArielC,
Thank you for sharing your feedback on the Insignia™ 75" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear that the TV did not meet your expectations and that you're experiencing issues with picture quality, lag, and the remote. Your input is important to us, and we'll use it to improve our products. If you have any other comments or suggestions, please feel free to share them with us. - Emman | Insignia Products
Defected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture unfortunately, my TV came defected I had to factory reset it three times and still the same issue
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review and for bringing this to our attention. We're glad to hear that you appreciate the picture quality of the Insignia™ 75" Class F50 Series LED 4K UHD Smart Fire TV. We apologize for the inconvenience you've experienced with the defect.
Our team is committed to resolving this issue for you. Please contact our customer support at 1-877-467-4289, Monday through Saturday, from 8 a.m. to 9 p.m., so we can assist you further and ensure you have a fully functional TV. Patricia | Insignia Support