Customer Ratings & Reviews
- Model:
- NS-85F501NA25
- SKU:
- 6583974
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 85" Class F50 Series LED 4K UHD Smart Fire TV, frequently praising its stunning picture quality and ease of use. Many appreciate the value for the price, noting it's a great option for its size. The television's lightweight design is also a plus for many users.
This summary was generated by AI based on customer reviews.
85 inch dream
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall satisfaction from order to installation was excellent.
I would recommend this to a friendVery nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV the only draw back is I need a separate streaming Roku for my cable provider, spectrum
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, YamerysZ! We're delighted to hear that you love your Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We appreciate your feedback about needing a separate streaming Roku for your cable provider, Spectrum. Your input is valuable, and we'll consider it for future improvements. If you have any questions or need assistance, please don't hesitate to reach out. Enjoy your TV! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
OK pic, conn h/w failed, HORRIBLE BB SUPPORT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Massive Television. Picture is decent. Wife bought it last year as a gift for me. Arrived December 14, 2024. I didn't open it until December 25, 2024. Two days ago (Dec. 13, 2025), all 3 HDMI ports stopped working. I was not able to contact Best Buy's support until today, December 15, 2025. It is 1 day out of warranty and they will not help without a service charge of $130. It doesn't matter the ports quit working 1 day before. It doesn't matter that the gift was not opened until the 25th.
No, I would not recommend this to a friendFire TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television!! You won’t regret the purchase!!
I would recommend this to a friendTV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. Will recommend to anyone to purchase.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're pleased to hear that you find the product nice and would recommend it to others. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
Worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good T.V, easy to set-up,lightweight, bright screen..
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're thrilled to hear that you find the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV to be a good purchase. It's great to know that the setup was easy, the TV is lightweight, and the screen is bright. If you have any other comments or need assistance, feel free to reach out. Enjoy your new TV! |Angelica| Insignia Products|
- Pros mentioned:Picture quality
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphics lag during fast paced movements. Nice picture otherwise.
No, I would not recommend this to a friend Pretty good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only concern is that the tv sometimes turns on by itself but for the price it was worth it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are glad to hear that you find the TV to be worth the price. We understand your concern about it sometimes turning on by itself. Your comments are valuable to us, and we will take them into consideration for future improvements. We appreciate your support and hope you continue to enjoy the TV. Keith | Insignia Support
- Pros mentioned:Tv size
TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv its great for all sports that my household watch
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's awesome to hear, TashaN! The **Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV** is indeed a fantastic choice for sports enthusiasts. I'm glad it's working out well for your household. If you have any questions or need tips on optimizing your viewing experience, feel free to ask. Enjoy your sports! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
85' tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv . 4 stars cause periodically it has connection isssues
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV! We're thrilled to hear that you think it's a great TV.
We apologize for the periodic connection issues you've experienced. Your feedback is valuable, and we're committed to improving our products. If you need any assistance or troubleshooting tips, please don't hesitate to reach out to our customer support team. --Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its decent for the price you get what you pay for!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback! We're glad to hear that you find our product to be a decent value for the price. Your input is valuable to us, and we're committed to continuously improving our products to better meet your expectations.
- Carl | Insignia Products
Large tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great however the remote does not work. I tryed reaching out to the manufacturer and they told me there was nothing I could do. Unless I returned the whole tv and got a new one.
No, I would not recommend this to a friendGood price poor resolution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was good and operating system is ok. The colors are washed out on it. I suggest an LG or Samsung for more vibrant colors.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review of the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV! We appreciate your feedback on the price and operating system. We're sorry to hear about the color quality and will pass your suggestion for more vibrant colors to our product team. Ivy | Insignia Support
- Pros mentioned:Picture quality
Best buy poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was rescheduled / cancelled 3 times .I ordered a 85" I'm 5 foot the TV is literally bigger than me and I have it just sitting in the box in my living room because no one wants to take a chance to help me because they afariad to break this thing taking it out of the box. Even tho set up is @ $200 best buy can't get someone to come out to my house and set it up. Such a disappoint . I just cancelled and am going to return it
I would recommend this to a friend Bedt buy are thieves!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv delivered broken and unable to use, unaware of best buy policy of returning with in 14 days. 22 days when I opened package, because I had to wait on my son to help… 85 inch tv, he travels for work. Best buy would not return and give me another tv. Warrenty would not honor, due to external damage. Im just out of $600. Im cutting up their credit card, and will never deal with best buy again!
No, I would not recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s broken. Was delivered broken. No call back from anyone.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, MichaelA. We're very sorry to hear that your Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV arrived broken and that you haven't received a call back. This is certainly not the experience we want for our customers. To resolve this issue as quickly as possible, please contact our customer service team for proper assistance. Ivy | Insignia Support
TV was a dud just like their customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good experience. Got the tv home and it wouldn’t turn on. Off-shore Customer service is a nightmare. They were no help whatsoever, gave wrong information. Had me running in circles just to come to resolution about getting this tv returned and being refunded. Really makes me not want to shop at Best Buy anymore. Please improve your customer service! They are horrendous!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with our Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the inconvenience you encountered with your television and the challenges you faced while seeking assistance from our customer service team.
We understand how frustrating it can be when a product does not meet your expectations, especially with the excitement of setting up a new TV. Your experience with our customer service is certainly not the level of support we strive to provide, and we appreciate your comments as they help us identify areas for improvement.
Please know that we are committed to enhancing our customer service experience and ensuring that our products meet the high standards our customers deserve. We value your feedback and are taking it seriously as we work to improve our processes.
If you would like to discuss your experience further or if there is anything we can do to assist you, please feel free to reach out to our customer relations team directly. Your satisfaction is important to us, and we would like the opportunity to make things right.
Thank you once again for your feedback.
Beautiful picture, problematic app mgmt
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is gorgeous! Perfext for aports and gaming! Trash for apps!! Will not sign in to most. Will not accept final sign-in after entering password for HBO, ShowTime, Starz, etc. worst tv purchase ever. Will be buying a dongle for tv & movie viewing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello OutOfPatience,
Thank you for your feedback on the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We're delighted to hear that you love the picture quality, especially for sports and gaming. However, we're sorry to learn about the issues you're experiencing with app sign-ins. Your feedback is invaluable, and we will look into these concerns to improve our products. If you need further assistance or have any questions, please don't hesitate to reach out.
Brightness
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is too Brightly. Close image on the screen is perfectly fine ; just when image is wide open colors make the screen brightest that can not see clearly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re glad to hear that the close-up images on your TV screen look fine, though we understand the brightness during wide shots can be overwhelming. We appreciate you sharing your experience, and your input helps us continue to improve our products.
Keith | Insignia Support
WiFi not connecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about my TV but for some reason it’s not connecting to the Wi-Fi. I’m currently going to contact geek squad to see if it’s something I can do or if I put a warranty on it because if not, I’m out of luck on a brand new TV that I can’t stream on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Wi-Fi connectivity issues you’re experiencing with your Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We understand how frustrating it can be when your new TV doesn’t perform as expected, especially when it comes to streaming your favorite content.
We recommend following a few troubleshooting steps that may help resolve the issue. Please ensure that your TV's software is up to date, as updates can improve connectivity. You can also try rebooting your router and the TV, as this often resolves many connectivity issues. Additionally, checking your Wi-Fi network settings and ensuring that your TV is within range of your router can also be beneficial.
If you continue to experience difficulties after trying these steps, we encourage you to reach out to our customer support team for further assistance. They can provide additional troubleshooting guidance or help you with warranty options if needed.
We appreciate your patience and understanding, and we hope to resolve this issue for you so you can fully enjoy your new TV.