Customer Ratings & Reviews
- Model:
- NS-85F501NA25
- SKU:
- 6583974
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 85" Class F50 Series LED 4K UHD Smart Fire TV, frequently praising its stunning picture quality and ease of use. Many appreciate the value for the price, noting it's a great option for its size. The television's lightweight design is also a plus for many users.
This summary was generated by AI based on customer reviews.
Large tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great however the remote does not work. I tryed reaching out to the manufacturer and they told me there was nothing I could do. Unless I returned the whole tv and got a new one.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Best buy poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was rescheduled / cancelled 3 times .I ordered a 85" I'm 5 foot the TV is literally bigger than me and I have it just sitting in the box in my living room because no one wants to take a chance to help me because they afariad to break this thing taking it out of the box. Even tho set up is @ $200 best buy can't get someone to come out to my house and set it up. Such a disappoint . I just cancelled and am going to return it
I would recommend this to a friend Bedt buy are thieves!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv delivered broken and unable to use, unaware of best buy policy of returning with in 14 days. 22 days when I opened package, because I had to wait on my son to help… 85 inch tv, he travels for work. Best buy would not return and give me another tv. Warrenty would not honor, due to external damage. Im just out of $600. Im cutting up their credit card, and will never deal with best buy again!
No, I would not recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s broken. Was delivered broken. No call back from anyone.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, MichaelA. We're very sorry to hear that your Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV arrived broken and that you haven't received a call back. This is certainly not the experience we want for our customers. To resolve this issue as quickly as possible, please contact our customer service team for proper assistance. Ivy | Insignia Support
TV was a dud just like their customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good experience. Got the tv home and it wouldn’t turn on. Off-shore Customer service is a nightmare. They were no help whatsoever, gave wrong information. Had me running in circles just to come to resolution about getting this tv returned and being refunded. Really makes me not want to shop at Best Buy anymore. Please improve your customer service! They are horrendous!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with our Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the inconvenience you encountered with your television and the challenges you faced while seeking assistance from our customer service team.
We understand how frustrating it can be when a product does not meet your expectations, especially with the excitement of setting up a new TV. Your experience with our customer service is certainly not the level of support we strive to provide, and we appreciate your comments as they help us identify areas for improvement.
Please know that we are committed to enhancing our customer service experience and ensuring that our products meet the high standards our customers deserve. We value your feedback and are taking it seriously as we work to improve our processes.
If you would like to discuss your experience further or if there is anything we can do to assist you, please feel free to reach out to our customer relations team directly. Your satisfaction is important to us, and we would like the opportunity to make things right.
Thank you once again for your feedback.
Beautiful picture, problematic app mgmt
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is gorgeous! Perfext for aports and gaming! Trash for apps!! Will not sign in to most. Will not accept final sign-in after entering password for HBO, ShowTime, Starz, etc. worst tv purchase ever. Will be buying a dongle for tv & movie viewing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello OutOfPatience,
Thank you for your feedback on the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We're delighted to hear that you love the picture quality, especially for sports and gaming. However, we're sorry to learn about the issues you're experiencing with app sign-ins. Your feedback is invaluable, and we will look into these concerns to improve our products. If you need further assistance or have any questions, please don't hesitate to reach out.
Brightness
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is too Brightly. Close image on the screen is perfectly fine ; just when image is wide open colors make the screen brightest that can not see clearly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re glad to hear that the close-up images on your TV screen look fine, though we understand the brightness during wide shots can be overwhelming. We appreciate you sharing your experience, and your input helps us continue to improve our products.
Keith | Insignia Support
WiFi not connecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about my TV but for some reason it’s not connecting to the Wi-Fi. I’m currently going to contact geek squad to see if it’s something I can do or if I put a warranty on it because if not, I’m out of luck on a brand new TV that I can’t stream on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Wi-Fi connectivity issues you’re experiencing with your Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We understand how frustrating it can be when your new TV doesn’t perform as expected, especially when it comes to streaming your favorite content.
We recommend following a few troubleshooting steps that may help resolve the issue. Please ensure that your TV's software is up to date, as updates can improve connectivity. You can also try rebooting your router and the TV, as this often resolves many connectivity issues. Additionally, checking your Wi-Fi network settings and ensuring that your TV is within range of your router can also be beneficial.
If you continue to experience difficulties after trying these steps, we encourage you to reach out to our customer support team for further assistance. They can provide additional troubleshooting guidance or help you with warranty options if needed.
We appreciate your patience and understanding, and we hope to resolve this issue for you so you can fully enjoy your new TV.
Not a good tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning it just got the tv put up all for me to start watching it and it’s white boxes showing up in the picture the picture also flickers don’t buy
No, I would not recommend this to a friendUnbelievably bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.False advertising, claims that it’s 4k when it delivers VHS level quality, extremely pixelated and a huge downgrade from our old 1080p TV that came out YEARS prior. This TV is so low tech you cannot even game on it! Xbox is incompatible with this model as its hardware is too mediocre to run it. A testament to how low quality this product is. Overall I feel completely robbed purchasing this low grade product, I wish to return it but I had to rent a truck just to bring it home and I do not wish to go through with that process again, though I might have to.
No, I would not recommend this to a friendArrived with a broken screen in an intact box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first set had an obvious crack in the screen upon opening the box, The second set developed vertical lines on the screen soon after setup. Best Buy would not replace or repair the set. Best Buy would not issue a refund. Customer Service was unwilling to assist me.
No, I would not recommend this to a friendShowing up Blurry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching some channels its a blur not actual 4k nor 1080p in which i was expecting playing the game on ps5 shows ok though
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 85" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear that you're experiencing blurriness on some channels and not getting the expected 4K or 1080p quality.
This issue might be related to the source content or the settings on your TV. Here are a few steps you can try to resolve this:
1. Check the Source: Ensure that the channels you're watching are broadcasting in 4K or 1080p. Some channels may not support these resolutions.
2. Check Cable Connections: If you're using a cable box, ensure that all necessary connections are secure. For example, make sure the HDMI cable is plugged in all the way, or the coaxial cable is screwed in securely.
If these steps don't resolve the problem, please reach out to our customer support team. We're here to help and want to ensure you have the best viewing experience possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-85-class-f50-series-led-4k-uhd-smart-fire-tv/6583974.p?skuId=6583974
Worst TV Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with my Insignia 85-inch TV. I purchased it during Black Friday, but when I opened the box, it was broken. I returned it for another TV of the same size and brand. After a week, the new TV started flickering and showed white dots and horizontal lines on the screen. I do not recommend this brand at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about your disappointing experience with the Insignia 85-inch TV. It's frustrating to encounter issues with a new purchase, especially after already dealing with a broken unit. Your insights are valuable, and we will take them into consideration. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
Save your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 3 months only the tv is missing colors already, it just gets worse day by day and unfortunately i didn’t by the warranty :( save your money and buy a different one this TV was a waste of money for me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you are experiencing with your TV. It's disappointing to know that the colors are already fading after just three months and that the situation is worsening. We understand how frustrating it can be, especially without a warranty. Your satisfaction is important to us, and we regret that the product did not meet your expectations. We appreciate your feedback and will use it to improve our products and services. Keith | Insignia Support
85” insignia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the screen had horizontal lines on it. I tried all the steps to fix it but nothing worked. Looked like a nice tv but in returned it because of the lines on the screen.
I would recommend this to a friendDon’t waste your money :-(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my husband for Christmas. So disappointing. The screen flickers all over. Unwatchable. Having to drag this giant tv back to the store tomorrow. That’s real crap!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the screen flickering issue you've encountered, especially during the holiday season.
We understand how frustrating it must be to deal with this problem. Your feedback is crucial, and we will investigate this matter further to improve our products. In the meantime, we recommend exploring alternative solutions that might better suit your needs. Our customer support team is available to assist you in finding the best option.
We appreciate your patience and understanding. Thank you for choosing Insignia™. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-85-class-f50-series-led-4k-uhd-smart-fire-tv/6583974.p?skuId=6583974
Moran best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pay for item but won’t get delivery cancelled by self. Even not getting refund. Customer service bullying
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with the order and the difficulties you’ve faced with customer service. This is not the experience we want for our customers, and your feedback is important in helping us improve our service and support processes. Keith | Insignia Support
Wrong conversation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy The Best Buy team they didn’t guide me properly and they told me something different when I’m buying and after I know something different so I’m suggesting don’t use Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the issues you faced with the guidance provided by our team.
We apologize for any confusion or misinformation you received during your purchase. This is not the experience we aim to provide. Your feedback is important, and we will use it to improve our service.
Please reach out to our customer support team so we can address your concerns and assist you further. We're here to help and ensure you have a better experience moving forward.
Thank you for bringing this to our attention and for giving us the opportunity to make things right. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-85-class-f50-series-led-4k-uhd-smart-fire-tv/6583974.p?skuId=6583974
Very bad never buy open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work looses connection does not switch inputs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, MichaelB, for sharing your experience. We regret to hear that you're facing connectivity and input-switching issues with your TV. We appreciate your feedback and understand how frustrating this can be. If there's anything we can do to assist, please don't hesitate to reach out. Tine | Insignia Support
Damaged TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a damaged TV. The TV was scheduled for pick up however I still have not received the new tv and also no refund so my suggestion if it’s not in store… DO NOT ORDER!
No, I would not recommend this to a friend