Customer Ratings & Reviews
- Model:
- NS-85F501NA25
- SKU:
- 6583974
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 85" Class F50 Series LED 4K UHD Smart Fire TV, frequently praising its stunning picture quality and ease of use. Many appreciate the value for the price, noting it's a great option for its size. The television's lightweight design is also a plus for many users.
This summary was generated by AI based on customer reviews.
Arrived with a broken screen in an intact box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first set had an obvious crack in the screen upon opening the box, The second set developed vertical lines on the screen soon after setup. Best Buy would not replace or repair the set. Best Buy would not issue a refund. Customer Service was unwilling to assist me.
No, I would not recommend this to a friendNot a good tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning it just got the tv put up all for me to start watching it and it’s white boxes showing up in the picture the picture also flickers don’t buy
No, I would not recommend this to a friendUnbelievably bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.False advertising, claims that it’s 4k when it delivers VHS level quality, extremely pixelated and a huge downgrade from our old 1080p TV that came out YEARS prior. This TV is so low tech you cannot even game on it! Xbox is incompatible with this model as its hardware is too mediocre to run it. A testament to how low quality this product is. Overall I feel completely robbed purchasing this low grade product, I wish to return it but I had to rent a truck just to bring it home and I do not wish to go through with that process again, though I might have to.
No, I would not recommend this to a friendShowing up Blurry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching some channels its a blur not actual 4k nor 1080p in which i was expecting playing the game on ps5 shows ok though
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 85" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear that you're experiencing blurriness on some channels and not getting the expected 4K or 1080p quality.
This issue might be related to the source content or the settings on your TV. Here are a few steps you can try to resolve this:
1. Check the Source: Ensure that the channels you're watching are broadcasting in 4K or 1080p. Some channels may not support these resolutions.
2. Check Cable Connections: If you're using a cable box, ensure that all necessary connections are secure. For example, make sure the HDMI cable is plugged in all the way, or the coaxial cable is screwed in securely.
If these steps don't resolve the problem, please reach out to our customer support team. We're here to help and want to ensure you have the best viewing experience possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-85-class-f50-series-led-4k-uhd-smart-fire-tv/6583974.p?skuId=6583974
Worst TV Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with my Insignia 85-inch TV. I purchased it during Black Friday, but when I opened the box, it was broken. I returned it for another TV of the same size and brand. After a week, the new TV started flickering and showed white dots and horizontal lines on the screen. I do not recommend this brand at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about your disappointing experience with the Insignia 85-inch TV. It's frustrating to encounter issues with a new purchase, especially after already dealing with a broken unit. Your insights are valuable, and we will take them into consideration. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
Save your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 3 months only the tv is missing colors already, it just gets worse day by day and unfortunately i didn’t by the warranty :( save your money and buy a different one this TV was a waste of money for me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you are experiencing with your TV. It's disappointing to know that the colors are already fading after just three months and that the situation is worsening. We understand how frustrating it can be, especially without a warranty. Your satisfaction is important to us, and we regret that the product did not meet your expectations. We appreciate your feedback and will use it to improve our products and services. Keith | Insignia Support
85” insignia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the screen had horizontal lines on it. I tried all the steps to fix it but nothing worked. Looked like a nice tv but in returned it because of the lines on the screen.
I would recommend this to a friendMoran best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pay for item but won’t get delivery cancelled by self. Even not getting refund. Customer service bullying
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with the order and the difficulties you’ve faced with customer service. This is not the experience we want for our customers, and your feedback is important in helping us improve our service and support processes. Keith | Insignia Support
Don’t waste your money :-(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my husband for Christmas. So disappointing. The screen flickers all over. Unwatchable. Having to drag this giant tv back to the store tomorrow. That’s real crap!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the screen flickering issue you've encountered, especially during the holiday season.
We understand how frustrating it must be to deal with this problem. Your feedback is crucial, and we will investigate this matter further to improve our products. In the meantime, we recommend exploring alternative solutions that might better suit your needs. Our customer support team is available to assist you in finding the best option.
We appreciate your patience and understanding. Thank you for choosing Insignia™. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-85-class-f50-series-led-4k-uhd-smart-fire-tv/6583974.p?skuId=6583974
Very bad never buy open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work looses connection does not switch inputs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, MichaelB, for sharing your experience. We regret to hear that you're facing connectivity and input-switching issues with your TV. We appreciate your feedback and understand how frustrating this can be. If there's anything we can do to assist, please don't hesitate to reach out. Tine | Insignia Support
Wrong conversation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy The Best Buy team they didn’t guide me properly and they told me something different when I’m buying and after I know something different so I’m suggesting don’t use Best Buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear about the issues you faced with the guidance provided by our team.
We apologize for any confusion or misinformation you received during your purchase. This is not the experience we aim to provide. Your feedback is important, and we will use it to improve our service.
Please reach out to our customer support team so we can address your concerns and assist you further. We're here to help and ensure you have a better experience moving forward.
Thank you for bringing this to our attention and for giving us the opportunity to make things right. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-85-class-f50-series-led-4k-uhd-smart-fire-tv/6583974.p?skuId=6583974
Failed backlights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Half of the TVs backlights failed. Great size for a cheap price but I want to get this fixed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback. We’re sorry to hear about the issue with the TV’s backlights, and we understand how frustrating that can be. We’re glad to know you found the size and price to be a good fit, and we want to make sure you get the support you need to resolve this. Please reach out to our support team so we can assist you further with getting it fixed.
Keith | Insignia Support
Damaged TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a damaged TV. The TV was scheduled for pick up however I still have not received the new tv and also no refund so my suggestion if it’s not in store… DO NOT ORDER!
No, I would not recommend this to a friendTo bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Know have problem im don't have 2 months with this tv
No, I would not recommend this to a friendRefund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got this items from the store so I'm not understanding where my refund is
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Insignia - 85" great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia - 85" Class F50 Smart Fire TV was perfect for our office conference room. Has a beauiful picture and fit perfect in the space we had for it.
I would recommend this to a friend - Pros mentioned:Picture quality
Great purchase!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality with a great price. Purchased 10 of these for classroom lectures and works great. Much better, clearer, and brighter than projectors.
I would recommend this to a friend - Pros mentioned:Picture quality
ease of use and affordable big screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are so impressed with the afforddable price of this tv, the size, the ease of installing it with the mount, and the sound quality with the soundbar. The UHD is amazing!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're thrilled to hear that you're impressed with the affordable price, size, and ease of installation of the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. It's great to know that the sound quality with the soundbar and the UHD picture quality have met your expectations. If you have any questions or need further assistance, feel free to reach out. Enjoy your big screen experience! Ivy | Insignia Support
- Pros mentioned:Picture quality
85 incher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had TV ready for me and helped load it in truck. Great picture, easy to set up.
I would recommend this to a friend - Pros mentioned:Picture quality
85 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price, great picture,sound ok.size perfect
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi user987588, thank you for your feedback on the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV! We're thrilled to hear that you're enjoying the great picture quality and that the size is perfect for your needs. We appreciate your note on the sound and are glad to know the TV offers good value for the price.
If you have any further comments or need assistance with anything else, please feel free to reach out. Emman | Insignia Products