Customer Ratings & Reviews
- Model:
- NS-85F501NA25
- SKU:
- 6583974
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the 85" Class F50 Series LED 4K UHD Smart Fire TV, frequently praising its stunning picture quality and ease of use. Many appreciate the value for the price, noting it's a great option for its size. The television's lightweight design is also a plus for many users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Tv size
TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv its great for all sports that my household watch
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's awesome to hear, TashaN! The **Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV** is indeed a fantastic choice for sports enthusiasts. I'm glad it's working out well for your household. If you have any questions or need tips on optimizing your viewing experience, feel free to ask. Enjoy your sports! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Insignia review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size. It not as crisp and clear as I would like. The remote doesn't work as easy even with the new batteries that came with it, but overall happy with purchase for the price.
No, I would not recommend this to a friend85' tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv . 4 stars cause periodically it has connection isssues
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV! We're thrilled to hear that you think it's a great TV.
We apologize for the periodic connection issues you've experienced. Your feedback is valuable, and we're committed to improving our products. If you need any assistance or troubleshooting tips, please don't hesitate to reach out to our customer support team. --Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its decent for the price you get what you pay for!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your honest feedback! We're glad to hear that you find our product to be a decent value for the price. Your input is valuable to us, and we're committed to continuously improving our products to better meet your expectations.
- Carl | Insignia Products
Good price poor resolution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was good and operating system is ok. The colors are washed out on it. I suggest an LG or Samsung for more vibrant colors.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review of the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV! We appreciate your feedback on the price and operating system. We're sorry to hear about the color quality and will pass your suggestion for more vibrant colors to our product team. Ivy | Insignia Support
- Pros mentioned:Picture quality
Best buy poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was rescheduled / cancelled 3 times .I ordered a 85" I'm 5 foot the TV is literally bigger than me and I have it just sitting in the box in my living room because no one wants to take a chance to help me because they afariad to break this thing taking it out of the box. Even tho set up is @ $200 best buy can't get someone to come out to my house and set it up. Such a disappoint . I just cancelled and am going to return it
I would recommend this to a friend OK pic, conn h/w failed, HORRIBLE BB SUPPORT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Massive Television. Picture is decent. Wife bought it last year as a gift for me. Arrived December 14, 2024. I didn't open it until December 25, 2024. Two days ago (Dec. 13, 2025), all 3 HDMI ports stopped working. I was not able to contact Best Buy's support until today, December 15, 2025. It is 1 day out of warranty and they will not help without a service charge of $130. It doesn't matter the ports quit working 1 day before. It doesn't matter that the gift was not opened until the 25th.
No, I would not recommend this to a friendLarge tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great however the remote does not work. I tryed reaching out to the manufacturer and they told me there was nothing I could do. Unless I returned the whole tv and got a new one.
No, I would not recommend this to a friendTV was a dud just like their customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good experience. Got the tv home and it wouldn’t turn on. Off-shore Customer service is a nightmare. They were no help whatsoever, gave wrong information. Had me running in circles just to come to resolution about getting this tv returned and being refunded. Really makes me not want to shop at Best Buy anymore. Please improve your customer service! They are horrendous!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your recent experience with our Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the inconvenience you encountered with your television and the challenges you faced while seeking assistance from our customer service team.
We understand how frustrating it can be when a product does not meet your expectations, especially with the excitement of setting up a new TV. Your experience with our customer service is certainly not the level of support we strive to provide, and we appreciate your comments as they help us identify areas for improvement.
Please know that we are committed to enhancing our customer service experience and ensuring that our products meet the high standards our customers deserve. We value your feedback and are taking it seriously as we work to improve our processes.
If you would like to discuss your experience further or if there is anything we can do to assist you, please feel free to reach out to our customer relations team directly. Your satisfaction is important to us, and we would like the opportunity to make things right.
Thank you once again for your feedback.
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s broken. Was delivered broken. No call back from anyone.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, MichaelA. We're very sorry to hear that your Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV arrived broken and that you haven't received a call back. This is certainly not the experience we want for our customers. To resolve this issue as quickly as possible, please contact our customer service team for proper assistance. Ivy | Insignia Support
Bedt buy are thieves!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv delivered broken and unable to use, unaware of best buy policy of returning with in 14 days. 22 days when I opened package, because I had to wait on my son to help… 85 inch tv, he travels for work. Best buy would not return and give me another tv. Warrenty would not honor, due to external damage. Im just out of $600. Im cutting up their credit card, and will never deal with best buy again!
No, I would not recommend this to a friendBeautiful picture, problematic app mgmt
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is gorgeous! Perfext for aports and gaming! Trash for apps!! Will not sign in to most. Will not accept final sign-in after entering password for HBO, ShowTime, Starz, etc. worst tv purchase ever. Will be buying a dongle for tv & movie viewing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello OutOfPatience,
Thank you for your feedback on the Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We're delighted to hear that you love the picture quality, especially for sports and gaming. However, we're sorry to learn about the issues you're experiencing with app sign-ins. Your feedback is invaluable, and we will look into these concerns to improve our products. If you need further assistance or have any questions, please don't hesitate to reach out.
Brightness
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Tv is too Brightly. Close image on the screen is perfectly fine ; just when image is wide open colors make the screen brightest that can not see clearly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We’re glad to hear that the close-up images on your TV screen look fine, though we understand the brightness during wide shots can be overwhelming. We appreciate you sharing your experience, and your input helps us continue to improve our products.
Keith | Insignia Support
WiFi not connecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about my TV but for some reason it’s not connecting to the Wi-Fi. I’m currently going to contact geek squad to see if it’s something I can do or if I put a warranty on it because if not, I’m out of luck on a brand new TV that I can’t stream on.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Wi-Fi connectivity issues you’re experiencing with your Insignia™ 85" Class F50 Series LED 4K UHD Smart Fire TV. We understand how frustrating it can be when your new TV doesn’t perform as expected, especially when it comes to streaming your favorite content.
We recommend following a few troubleshooting steps that may help resolve the issue. Please ensure that your TV's software is up to date, as updates can improve connectivity. You can also try rebooting your router and the TV, as this often resolves many connectivity issues. Additionally, checking your Wi-Fi network settings and ensuring that your TV is within range of your router can also be beneficial.
If you continue to experience difficulties after trying these steps, we encourage you to reach out to our customer support team for further assistance. They can provide additional troubleshooting guidance or help you with warranty options if needed.
We appreciate your patience and understanding, and we hope to resolve this issue for you so you can fully enjoy your new TV.
Not a good tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning it just got the tv put up all for me to start watching it and it’s white boxes showing up in the picture the picture also flickers don’t buy
No, I would not recommend this to a friendUnbelievably bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.False advertising, claims that it’s 4k when it delivers VHS level quality, extremely pixelated and a huge downgrade from our old 1080p TV that came out YEARS prior. This TV is so low tech you cannot even game on it! Xbox is incompatible with this model as its hardware is too mediocre to run it. A testament to how low quality this product is. Overall I feel completely robbed purchasing this low grade product, I wish to return it but I had to rent a truck just to bring it home and I do not wish to go through with that process again, though I might have to.
No, I would not recommend this to a friendShowing up Blurry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching some channels its a blur not actual 4k nor 1080p in which i was expecting playing the game on ps5 shows ok though
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 85" Class F50 Series LED 4K UHD Smart Fire TV. We're sorry to hear that you're experiencing blurriness on some channels and not getting the expected 4K or 1080p quality.
This issue might be related to the source content or the settings on your TV. Here are a few steps you can try to resolve this:
1. Check the Source: Ensure that the channels you're watching are broadcasting in 4K or 1080p. Some channels may not support these resolutions.
2. Check Cable Connections: If you're using a cable box, ensure that all necessary connections are secure. For example, make sure the HDMI cable is plugged in all the way, or the coaxial cable is screwed in securely.
If these steps don't resolve the problem, please reach out to our customer support team. We're here to help and want to ensure you have the best viewing experience possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-85-class-f50-series-led-4k-uhd-smart-fire-tv/6583974.p?skuId=6583974
Arrived with a broken screen in an intact box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first set had an obvious crack in the screen upon opening the box, The second set developed vertical lines on the screen soon after setup. Best Buy would not replace or repair the set. Best Buy would not issue a refund. Customer Service was unwilling to assist me.
No, I would not recommend this to a friendWorst TV Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with my Insignia 85-inch TV. I purchased it during Black Friday, but when I opened the box, it was broken. I returned it for another TV of the same size and brand. After a week, the new TV started flickering and showed white dots and horizontal lines on the screen. I do not recommend this brand at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear about your disappointing experience with the Insignia 85-inch TV. It's frustrating to encounter issues with a new purchase, especially after already dealing with a broken unit. Your insights are valuable, and we will take them into consideration. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
Save your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 3 months only the tv is missing colors already, it just gets worse day by day and unfortunately i didn’t by the warranty :( save your money and buy a different one this TV was a waste of money for me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues you are experiencing with your TV. It's disappointing to know that the colors are already fading after just three months and that the situation is worsening. We understand how frustrating it can be, especially without a warranty. Your satisfaction is important to us, and we regret that the product did not meet your expectations. We appreciate your feedback and will use it to improve our products and services. Keith | Insignia Support