Customer Ratings & Reviews
- Model:
- NS-RTM10WH7
- SKU:
- 5161000
Rating by feature
- Quality
Rating 4.2 out of 5 stars
- Value
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 9.9 Cu. Ft. Top-Freezer Refrigerator for its compact size that offers ample space, quiet operation, and reasonable price point. While some users experienced cooling issues and concerns about durability, many found it to be a great value for their needs.
This summary was generated by AI based on customer reviews.
Worst refrigerator/freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer stopped working after 5 months of purchase. I lost the entire contents of the freezer. When I called to report this, I received horrible customer service and was eventually told that I needed to bring the product back to Best Buy for service. I had the product delivered on purchase (paid extra for this) because of the fact that I had no way to get it to my home. It was delivered with a small dent on the door which I did not complain about because I purchased this as a garage refrigerator. The refrigerator was still working and I had been storing food there. I have a food prep service and store food in this product until I deliver to customers. The refrigerator froze all of the food that I had stored in it despite the fact that I had it on the lowest setting. Horrible product and Best Buy will do nothing to service or replace this product unless I find a way to get it to them. I will never purchase from Best Buy again.
No, I would not recommend this to a friend2 broken within months of new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had 2 of these and both started freezing everything in the refrigerator while everything was melting in freezer. The temperature settings did not matter. It is possible that this is happening because of being in a cold (35 + degrees) garage but our old cheap little fridge did not have this issue in 7 years. Best buy was good about exchanging so good job to Best Buy customer service. Just stay away from this fridge. It may work fine indoors but definitely not for garage use.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We appreciate the time you took to review our Refrigerator. I am sorry to read this unit did not suit your needs. After further reviewing this for you I learned none of our refrigerator models are garage ready.
We remain at your service.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Lasted for 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was super happy when l bought this fridge last year in January. I would have given it 5 stars until a week ago that the temperature control panel stopped working and there is no parts to replace them, couldn't believe it! My appliance tech says to never buy appliances made out of the USA. So disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for providing us this review on this refrigerator, I understand that this can be very frustrating and rest assured that the fridge has a longer life expectancy. Please contact us as soon as possible so that we can see if there is anything we can do.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Starter refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank god I put insurance on this refrigerator. I have now had to have it replaced 3x since my 1st purchase.
No, I would not recommend this to a friendStopped working after 1 year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a few days after 1 year warranty expired...hard to find someone to repair....when I found a repairman the cost to repair was 3 times the price of the refrigerator...will not buy Insignia products again!
No, I would not recommend this to a friendDont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator just lasted 15 months and stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, I am sorry to hear that this no longer works as intended. I know it is disheartening when a product stops working shortly after being purchased. If you require further assistance, please do not hesitate to contact us at: https://www.insigniaproducts.com/contact-us
- Janine G.| Insignia Support
not recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was really loud. After 3 months, it died on us.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Eddie,
I am deeply sorry to read about the experience you had with our refrigerator, it should not happen just after three months of use. Please let us assist you, at the end you will find a link to contact us, we will try our best to help you out.
Alfredo L - Insignia Support
https://www.insigniaproducts.com/contact-us