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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 675 reviews

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87%
would recommend
to a friend

Customers are saying

Customers recognize the 9" Dual TFT-LCD Portable DVD Player's excellent picture quality and ease of use, frequently praising its value for the price. However, some users experienced issues with the DVD player's functionality, volume level, and screen display, while others noted the lack of a remote control and battery. A few also mentioned concerns about the screen's durability and size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-675 of 675 reviews
  • Rated 2 out of 5 stars

    Lasted 5 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two sets of these for our van. After 5 months, both started randomly saying "no disc" and would stop periodically during movies. I returned to best buy as they were still under the year warranty and purchased a unit which could be installed in my roof. I was thankful to get my money back. The "holders" for the dvd players are terrible and the players will fall right out of them and you have to take them in and out of the holder to add a dvd. Just not a good design for kids.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    not bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is ok for the price. no real complaints but the housing seems a little flimsy. I wouldn't let the kids drop it, but other than that, it works fine. Battery power is also a little lacking but it is powering two screens.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buzzing noise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one made a buzzing noise through the speaker and the second screen was flickering. Brought it back for an exchange. Second one made an even louder buzzing noise and now through both monitor. Taking it back again and probably getting different brand.. SMH the hassle going back and forth...

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Did you try different movies to see if it is a issue with your disc? If the issue happens on different discs, you can have the DVD player reviewed by Geek Squad under the Manufacturer warranty at your local Best Buy store. - Jon, Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Makes car ride easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DVD player has a clear screen, no skipping. Love that it came with all the accessories

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed like a good product at first. It worked for one hour. Then stopped playing some of the DVDs. Then worked on another for trip for 3 hours and then wouldn't play any DVDs. Now it's in the garbage. Would have taken it back, but it was a gift and we didn't have a receipt. What a waste of money. Do not buy. It worked for a total of 4 hours.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    Returned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never actually used it, so take my review how you will. I took it out of the box to charge & realized in order to work the second screen, it has to be plugged into the first one. That was a bummer. What is the point of having two screens if you MUST be extremely close to the other? The cord is way too short to even be considered okay. It was a total waste, so I returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have worked fine so far, lots of wires and mount moves around a bit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this last year for my little girl and me being me I didn't get it into the car till months later and it won't even turn on! Nadda- anyone else have this issue... was it fixable or do I just need to toss and buy a new one?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after less than a week

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read reviews of products like this one and other brands on Amazon and one can quickly figure out that these portable DVD players just do not last. I bought my first set of DVD players for my 2 and 3 year olds about a year ago. I purchased the Philips brand that is sold at Best Buy After about 3 months, the second screen broke. We drove along for another 9 or so months with only one screen working on the back of one head rest. Then I bought a new replacement set, again the Philips brand. Lasted less than 2 weeks, then the second screen made a horrible buzzing noise. Brought it back to Best Buy and got their (this Insignia) brand, thinking it might be a brand thing. Hah! After less than a week, the main screen just STOPPED working. The Insignia is not great with how you have to install it. It has straps that hold it on the head rest but also make it impossible to change the DVD with out disassembling the whole contraption that straps it to the head rest. The buttons are small and hard to push. I REALLY do not know who wrote these other "great" reviews. They must have tons of time to go back and forth to the store until they find a unit that works. I wasted at least 5 hours of my life dealing with this mess that I can not get back. And now, I have NO DVD player for the kids and will have to invest in a more permanent, in the actual hear rest option? UHHHHH

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    NO BATTERY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything says theres a 2.5hr battery life... but there is NO BATTERY must be plugged in for any play back!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screens stopped working after 3 months.Sound only.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Greetings! Thank you for posting this honest review of the Dual TFT-LCD Portable DVD Player. Please remember that one of the advantages of Insignia Products is the one year warranty that covers your device, please contact us so we can assist you: https://www.insigniaproducts.com/contact-us. Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Not what I expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this for my kids, we used them for a week then they stopped working. I am returning them because we need somethintg that will work for our long trips. Probably will get something with much better reviews.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Touchy buttons

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sumtimes when u hit 1 button another thing happens

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Went thru 2 different sets

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a set, the one we used in the car the least went bad, just kept loading & loading, never playing. Exchanged it for another set & again, the one in the car (can't take the heat, wasn't even summer) did the same forever load. Exchange & return was easy, they were understanding & helpful

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just bought this had it in the car for our five hour family trip and the volume controls and head set do not work on the second one. Needless to say this will be a long trip with our 4 and 10 year old.

    No, I would not recommend this to a friend