Customer Ratings & Reviews
- Model:
- NS-BBBT20
- SKU:
- 6348060
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the AM/FM Radio Portable CD Boombox with Bluetooth's sound quality and portability. Many appreciate the inclusion of a cassette player and its convenient size, while others find the connectivity options and design appealing. However, some customers have expressed concerns regarding button responsiveness and radio reception. Overall, the boombox offers a range of features that cater to different preferences.
This summary was generated by AI based on customer reviews.
Insignia isn't worth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The accompanying directions for use, are not very detailed. Steps are left off and the purchaser is left to "figure it out" by trial and error. The sound produced by the Boombox leaves much to be desired.
No, I would not recommend this to a friend- Cons mentioned:Radio reception
Bad Reception
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reception was horrible in my house. I tried it everywhere. I opted for an Amazon echo instead. It can play mu Soc/Radio from around the world.
No, I would not recommend this to a friend - Cons mentioned:Radio reception
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with not able to get stations had to turn radio side by side to get it to work antenna didn't make ot better
No, I would not recommend this to a friend Bad radio
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio tuner did not work, had to return it. very disappointing.
No, I would not recommend this to a friendBoom box radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not allow for volume control. Instead the volume levels are pre-set.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our AM/FM Radio Portable CD Boombox with Bluetooth! We understand that you are having issues with the volume. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance troubleshooting with your portable CD boombox.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Inexpensive but still not worth the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is really bad. One plus is that you can record a cassette from Bluetooth but it sounds pretty bad during playback. I wouldn’t recommend if you are a sucker for good sound like I am.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our AM/FM Radio Portable CD Boombox with Bluetooth. I understand you found the sound quality bad and that can be disappointing. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any more comments or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tape deck would not open. I returned the first one and thought the second one would open. Neither opened, so I returned it for a refund.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello WilliamP, thank you for sharing your feedback on the Insignia™ AM/FM Radio Portable CD Boombox with Bluetooth. We're sorry to hear about the issues you experienced with the tape deck not opening on both units.
Your comments are important to us, and we take them seriously. We apologize for any inconvenience this has caused and appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. Emman | Insignia Products
Crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheeply made. Buttons are hard to push. The CD door is flimsy and opens roughly. The sound is like it's playing through tin cans.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Insignia Customer, thank you for taking the time to share your feedback. We’re sorry to hear that your Insignia™ AM/FM Radio Portable CD Boombox with Bluetooth, Model NS‑BBBT20, did not meet your expectations. Difficult‑to‑press buttons, a flimsy CD door, and sound quality concerns are certainly not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience.
Rafay | Insignia Products
AM radio is weak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the unit is okay. About what I expected. Bought this for my mother because it has both AM radio and a CD player. Everything works okay except for the radio. I would classify it as an AM radio fail.
No, I would not recommend this to a friendDO NOT BUY! TOTAL GARBAGE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give this a 0 if I could. Complete garbage!!! Don't waste your money!!! When playing a cassette, it makes all kinds of weird feedback noises. Almost ruin a funeral ceremony we purchase this for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ AM/FM Radio Portable CD Boombox. We truly appreciate you taking the time to share your experience, and we're sorry to hear that it didn't meet your expectations. Your insights are valuable to us and will certainly be taken into consideration as we continue to improve our products. Thank you for your honest review! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-am-fm-radio-portable-cd-boombox-with-bluetooth-silver-black/6348060.p?skuId=6348060
Cd player is broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my elderly mom so she would have something to play her cds on, so as not watching the news all the time while not able to go out, and when it arrived, the cd player is missing a piece and not able to play cds. Because of mandatory lock downs, I am not able to go there and get it, nor do I want her to go to the post office to send it back. I am very disappointed by it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks you very much for taking the time to review our CD Player. I know that this could be an unpleasant situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Not a good fit for an elderly.adult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item was not a good fit for my 93 year old mother however when I try to return it I was told I could not. Truly disappointed and will not purchase any product from Best Buy. .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to leave your review on our Portable BoomBox. I am really sorry to read that this unit did not meet your Mom's needs. I know how disheartening this may be for you, we do however, have a variety of audio devices that may suit her. If you need any assistance with this, please feel free to contact my team at any time.
- Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us |
soso
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chip, does not have ups cd stuck radio exxtatic, buy a better one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AntonioP,
Thank you for taking the time to review our Insignia™ - AM/FM Radio Portable CD Boombox with Bluetooth - Silver/Black. I am very sorry that you are not satisfied with our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is the worst!!!! the blue tooth is an easy hookup to my phone, but speakers are the worst I have ever had. don't buy it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mike,
Thank you for taking the time to review our AM/FM Radio Portable CD Boombox with Bluetooth. I understand you didn't like the quality of the speakers and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns about this, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Unsatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor volume and sound, to bad I can not return it, Best Buy only gives 15 days for return which is ridiculous. Not happy with the my purchase and with Best Buy return policy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ AM/FM Radio Portable CD Boombox with Bluetooth. We understand how important sound quality is for an enjoyable experience, and we appreciate hearing about your perspective. It's great to know that you have been engaging with the product, and your thoughts on the return policy are noted. Your insights help us continuously improve, and we genuinely value your input! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-am-fm-radio-portable-cd-boombox-with-bluetooth-silver-black/6348060.p?skuId=6348060
Beware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product would not work when unplugged with new batteries. I returned it after 16 days when I opened it and they would only give me store credit, not a refund. I looked on the shelf and there was one already that was open box so wonder if this things are crap?
No, I would not recommend this to a friendAN EXPENSIVE LEMON!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter as a Christmas gift. First thing she did was put in her favorite cassette to listen to. It immediately ATE her tape! We repeated this w a blank tape w same results! Will be returning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KarenH!
Thank you for taking the time to review our Insignia™ - AM/FM Radio Portable CD Boombox with Bluetooth - Silver/Black, I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
no boom, just noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got it for the CD player. It does play the CD, but with little or no base. We took it back to get a stand-alone CD player to hook to a estate sale boom box with a broken CD player.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello David,
Thank you for taking the time out of your day to give us your intake on the boombox, I understand that this can be very frustrating. However, I must say that this boombox has many features that control it and can be changed. Please contact us at Insignia so that we can see if anything can be done to fix the issues that you are having.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
- Cons mentioned:Button responsiveness
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks the buttons wouldn't work anymore. Cheap Chinese, don't buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello SpottiesMom,
Thank you for writing a review about our Insignia™ - AM/FM Radio Portable CD Boombox with Bluetooth - Silver/Black. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Returning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning as it has a very tinny sound. Not what I’d call a boom box. Features are nice though.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RWS1,
Thank you for taking the time to leave your review on our AM/FM Portable boombox. We understand that this is important for you and that you are looking for something with elevated sound. Though this did not meet up to your expectations, we are glad to read that you enjoyed its features. Your feedback will certainly allow us to improve our products. If you ever need further assistance, feel free to reach out to our team at any time.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us