Customer Ratings & Reviews
- Model:
- NS-PNM3B8BK
- SKU:
- 5709669
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Bluetooth connectivity, ease of use, and compact size of the Bluetooth Optical Standard Mouse as significant advantages. Many appreciate its affordability and the generally positive feedback on battery life and responsiveness. However, some users reported occasional connection issues and lag, while others expressed concerns about the scroll wheel's performance. The mouse's ergonomics and tracking capabilities also received mixed reviews.
This summary was generated by AI based on customer reviews.
Mouse wheel broke after several days of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pretty happy with my purchase. The Bluetooth connection to my Win10 Lenovo laptop was quick and responsive. However, after several days of light use, the mouse wheel mechanism broke and no longer controls scrolling. Disappointed.
No, I would not recommend this to a friendStopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working on my Alienware computer however it does work on other computers and I’ve done everything I can to get it to work and I give up!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Pixace,
Thank you for reviewing our Bluetooth Mouse. I am sorry to read it is no longer working with your computer. Most of the times this happens because of the software updates.
Please contact us at 877-467-4289 for your support needs and we will further review this situation for you.
Adolfo M. - Insignia Support
Glitch and laggy on macbook pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy and laggy on macbook pro. You get what you pay for. Definitely go wired or for a higher end bluetooth that won’t interfere with other bluetooth products.
No, I would not recommend this to a friendWorst mouse ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse has given up the ghost just two weeks after the return period. Frustrating. I don't know if Insignia is a Best Buy brand, but it's garbage and I wasted $22.00.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you for taking the time to share your experience with this product. I understand it is not expected to have a brand new product stop working so soon. Our products are covered by a full year limited warranty, this is why I kindly ask you to call us at 1-877-467-4289 where we will help you with this situation.
Alexander G. - Insignia Support
Insignia Mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this product did not function for me even after changing the battery multiple times. I have just been too busy to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for letting us know about the situation you are experiencing with your Bluetooth Mouse I know how frustrating it is when we are unable to use our devices as we wish, so I will like to suggest to get in touch with us at the link below so we can check why this issue is occurring.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Will not stay connected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I easily set this up with my new laptop. Then two days later it would not connect no matter what I did. Going back to a wireless mouse that is not Bluetooth.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sharon.
I know how disheartening it is when a brand new device fails. The behavior you are describing here does not seem right at all. Please, give us a call at 877-467-4289 for specific troubleshooting on your particular case. We are always here to help you and thanks for your preference.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Don't Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Jumps across the screen on Windows 11. I spend a lot of time trying to fix it with no luck
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dave,
Thank you for taking the time to review our Insignia™ - Bluetooth Mouse - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Wife didn’t like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife who did not like it. Cursor skipped about the screen. Hard to control its movements.
No, I would not recommend this to a friendAwful Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse never worked well for me. I could never get it to work & then all of a sudden it would. It's a piece of junk. I ended buying a logitech .
No, I would not recommend this to a friendCareful that does not come with its own dongle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty useless for my purposes. At This price point I assumed it would have its own USB Bluetooth plug-in... I was wrong
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Dooglas,
Thank you for taking the time out of your day to give us our review on this bluetooth mouse. I understand that the situation that you are in is a very delicate situation and I can assure you that if you contact us we will get you on the right track.
https://www.insigniaproducts.com/contact-us
Brian C. Insignia support
Stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product. Just purchased in February 18, 2020 and it has stopped already. I am not sure what is wrong with it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Beth, Thanks for taking the time to review our Bluetooth Mouse, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
It keeps disconnecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse has the perfect size-feature combinations for travelling. However it keeps disconnecting and it proves unreliable because of that.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy this mouse again. It broke after a couple of months and I had to replace it. I would not recommend this to anyone.
No, I would not recommend this to a friendGARBAGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of crap!. Period!!! Not worth the labor to produce it.
No, I would not recommend this to a friendNot good!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work at all. it was missing all documentation
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Usertv,
We are very sorry to read that the product did not work at all, I know how inconvenient this must be for you. We do have a support line who can assist further and check more available options to get this resolved. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst mouse ever works for 2 minutes and have to reset it. Too far to return for $20 don’t recommend at all junk
No, I would not recommend this to a friendnot great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a great mouse, stick with logitech didn't like feel, didn't easily connect to bluetooth.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our Bluetooth Mouse, I truly apologize that you're going through this situation, I know it can be disappointing. I'd like to ask you to contact our support team, they will be more than happy to further assist you, please follow the link bellow.
Roberto E. www.insigniaproducts.com/contact-us
Bad mousey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible mouse, tracks weird, buttons are uncomfortable and stopped working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Theo,
Thank you very much for taking the time to review our Bluetooth Mouse. I am sorry to read you are having issues with this product no longer working. I understand this is not what you expected from this product.
Please follow the Contact Us link at the bottom of this response, we will assist with your warranty support needs and we will check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it worked a few hours came back from lunch and didn’t work.
No, I would not recommend this to a friendDidn't work. Easy to return.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work out of the box. Its easy to return things to Best Buy - thank goodness!
No, I would not recommend this to a friend