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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2040 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the battery life, long cord, price, and how it saves them money. They find the product easy to use and it works well. However, customers are negative about the durability, charging capabilities, fit, color, and design of the product. Some customers have experienced the product breaking in a few days, not charging after a month, and not fitting the controller well.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,040 reviews
  • Rated 3 out of 5 stars

    Charging battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had these for a couple of months and no problems yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great length of cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product breaks easily so handle with much much care

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get what you pay for..........,....................

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke after 2 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charging cord has already broken after less than 2 months. The end that plugs into the Xbox controller broke apart, but the battery pack is still usable, my son just uses another micro usb cord we already had.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi,

      Thanks for taking time of your day to leave a review about your charge & play kit. We are sorry to read about the bad experience you had with your product, however, we would like to assist you with this issue, so please contact us at any time you need by clicking the link below.

      https://www.insigniaproducts.com/contact-us

      Marcos O. - | Insignia Support | BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Nice and sturdy. Silly green color. Hmm.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    horrible! Bent in 3days!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a sub for one my son had for a long time. I figured they would be the same thing. I was wrong. This is the second I bought because the 1st one bent (I figured perhaps Maybe it was just me) got a second one and 3days in it was bent! With CoVid-19 ripping the nation this is honestly something you should save your money on and just purchase the more expensive one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Long Cord and Spare Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has already paid for itself. Just so you know, the batteries can all of a sudden run out without warning, especially in the middle of a game online. I sure do not miss having to buy batteries all of the time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does Not Fit Into Promised Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I struggled with placing this battery in an xBox One controller for fear I was damaging a $60 piece of equipment. I exchanged this product for rechargeable AA batteries with wall charger that was three times the cost but, wow, so much better than this product. I do not recommend this product as it was a struggle and waste of time and money to me. Thank you for reading.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't use the cable that comes with it!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been now been through 3 controllers. One wireless black and 2 sport white edition controllers. The battery its self doesn't have a long life. Once you plug the cord in to the controller it will flash a few times then short thus frying your controller. At first i thought the controller were duds. I now know that's not the case. If you get it for the battery packed throw the cable away.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      I understand that you left us this review to report on this situation. From our side, the behavior you are describing does not seem acceptable at all with any of our devices. So we will like to make sure that you receive the proper support. Please feel free to get in touch with us at the link below so we would like to fully evaluate what happened and search for an accurate solution for you.


      Itzel I. - Insignia Support.

       https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save up another 15 bucks get yourself the wireless adapter and a separate battery the cable becomes bad within a few weeks so overtime it will fail where as the adapter won’t

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A good alternative to the branded kit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to save a few dollars on the overall price of the first party charge and play kit. Everything has preformed well with the only exception being that the battery itself sits oddly making the cover not close flush.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charge doesn’t last at all every night I have to plug it in because my battery pack is dead even though I’ll leave it charging until my light turns white as soon as I take it off it’s not even fully charged. I would have thought since Best Buy sells it wouldn’t be junk but I was wrong! DO NOT BUY!!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Jaime!

      Thank you for writing a review about our Charge & Play Kit! We know how frustrating is that your device is not fully charged even after leaving it charging for a long time. We apologize for this, but please allow us to assist you further by reaching us at the link below!

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great Charge and Play Kit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this because the wireless controller on our Xbox quit working. The cord lets my kids play with their existing controllers without any problems. Works very well, no noticeable lag. Great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of switching out batteries in my controller all of the time. It is so much more convenient, especially when my batteries are dying in the middle of an operation on battlefield 1.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great concept..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really looking forward to this! I had it for two days, and my son stepped on the wire while it was plugged in. It simply pulled the cable from the controller. That broke the connector rendering it useless

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't include everything you need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not have the replacement battery cover to be able to use another brands charger. If you already have an energizer charger this does not interchange. I am sure it works well, but it doesn't cross over.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work straight out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a rechargeable battery for my Xbox One controller so I purchased this product as well as the Insignia charging dock. When I put the battery into my Xbox controller, it wouldn't turn on. I plugged the cable that came with this purchase into my controller, but the indicator light was white meaning it was fully charged, but it wasn't. I left the cable in the controller hoping it would charge the battery but it did not. I put the battery into the Insignia charging dock but that indicator light was also white. I have even tried using other micro usb cables I have but nothing is working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great at first

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first purchased this product, it worked well. However, over the next few months the quality of the product started to decline. At first, I was able to play while charging with no problem. After a while, I would have to hold my controller in a certain position and not move it anyway for it to work. Now it seems the battery is completely dead and the charger no longer works.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Louis!

      Thank you for taking your time to write a review about our Charge & Play kit! We understand how disheartening is when a product stops working, and we are sorry for this. Please allow us to assist you further by reaching us at the link below!

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Decent but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not recommended. I would say, save your money and buy the Microsoft branded charge and play kit. Cable has issues charging and battery life is fairly short on a full charge.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried many times to get this thing to work. The battery pack barely fits in the controller at all, and when I did get it in it bend the connectors for the batteries.

    No, I would not recommend this to a friend