Customer Ratings & Reviews
- Model:
- NS-GXBOCK102
- SKU:
- 5508400
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the battery life, long cord, price, and how it saves them money. They find the product easy to use and it works well. However, customers are negative about the durability, charging capabilities, fit, color, and design of the product. Some customers have experienced the product breaking in a few days, not charging after a month, and not fitting the controller well.
This summary was generated by AI based on customer reviews.
Poor cable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable does not really work got this for my son and we still need to get him batteries would not recommend it
No, I would not recommend this to a friendLasted 7 months and fried my controller.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 12/30/2019 Died on 7/3/2020 taking my controller with it. Powered by 5v 1.5a Sony power block, no quick charger to blame.
No, I would not recommend this to a friendIt not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got main last week and the day was not even over when it stopped working it cost like 20 dollars and stopped working in a day
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I definitely understand that this situation you had with your Charge & Play Kit can be frustrating. Nevertheless, I would like to correctly troubleshoot your product , please reach us at https://www.insigniaproducts.com/contact-us so we can properly help you with this.
Cesar G. - Insignia Support
Short cord, dies too fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is cheaper to by a rechargeable than to keep burning thru AA's. However, the rechargeable lasts about half the time before having to charge. And the cord is too short.
I would recommend this to a friendbroke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke in a few days and now its stuck in my xbox . but its ok it was a good product just broke pretty quickly
No, I would not recommend this to a friendThird time is a charm?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, third purchase, because it just stops working after a couple months. Very disappointed. We don't misuse the gear.
No, I would not recommend this to a friendBroke quickly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped working within a month. Very disappointed. Expected better quality from a Best Buy purchase.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we purchased this for my son as his from his Xbox wasn't functioning and this right out of the box didn't work we had to return it
No, I would not recommend this to a friendDidn't last long
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cable looked good when I bought it, but started to fail where it gets plugged on the controller. Sucks.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Lucy,
Thank you for writing a review for our charge and play kit for Xbox one and once S controllers.
I apologize for the inconvenience that this means for you, I understand that this kind of experience
can really be frustrating.
In this case, I think that it would be convenient if you get in contact with our agents in the link below,
they will try their best to help you out.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have experienced some issues with this charger. First off, whenever I disconnect it from the controller, the controller will turn off and will have to be restarted. This is more of an annoyance than anything else. The more serious issue I had was when I connected the charger through the USB port. As soon as I did this, the Xbox shut off on me and wouldn't turn back on!! I had to wait a few minutes and change power outed to get it going. I haven't disconnected the charger since then...
No, I would not recommend this to a friendBattery doesn’t hold up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t hold a charge, barely lasted a month! You would think bestbuy would give you a replacement warranty!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Deleon!
Thank you for sharing your experience with our Charge and Play kit! We know how disheartening is when a new product stops working, and we are sorry for this situation. Please allow us to assist you further by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Doesn't last long!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has already broke! It no longer charges my son's controller and we haven't had it but a month
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time out of your busy schedule to leave a review of the charge and play kit. I am sorry to read that you and you son are having issues with the set less than a month after purchaser. Please contact us to be able to provide you with all possible options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Tried twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These lasted about two weeks then they won’t take a charge. Returned them and tried again same thing, better off with double a’s
No, I would not recommend this to a friendI got it i returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like they are overpriced. I found the Microsoft brand which was cheaper and wireless. So i just wind up returning this item.
No, I would not recommend this to a friendBroke within the first week
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad that this broke within the first week and wouldn't hold a charge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! I am sorry to read that you had a bad experience with this controllers. Please know that if you still need assistance with this product, you can contact us and we will be more than happy to assist you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
Broke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connector snapped off not long after purchase. Spend a little more and get a different kind.
No, I would not recommend this to a friendflimsy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the green part.where u put in the controller got really weak , so i haveto bend it a certain way for it could work
No, I would not recommend this to a friendWorked for about a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked for about a month, then it quit charging. It is trash.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Zachariah,
Thank you for taking the time to review our Charge & Play Kit. I know the importance of getting the best of our newly bought purchases so feel free to get in touch with us the following number: 877-467-4289 where we will gladly hep you with any warranty needs you may have.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product didn't last I think I got a defective product it won't charge and the cable is messed up
No, I would not recommend this to a friendDo not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first this product did great. After about a week or so it wouldn't hold a charge whatsoever unless it was plugged in.
No, I would not recommend this to a friend