Customer Ratings & Reviews
- Model:
- NS-PMMD22
- SKU:
- 6505882
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the sturdiness, desk space freed up, reasonable price, and cable management of the Dual Screen Desktop Mount for Monitors up to 30". Many customers find that the mount fits their monitor size well. However, some customers have experienced difficulty with the installation and compatibility with their monitors. A few customers mentioned the weight and design as potential drawbacks.
This summary was generated by AI based on customer reviews.
Completely useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mount was unusable due to the mounting plates being installed incorrectly from the factory. Similar to other reviewers my product had the plates facing upwards so that the screens would only point up at the ceiling. I was able to undo a screw on one of them to rotate it but the other side had the screw installed backwards so there was no way to undo it and rotate the plate. Complete waste of my time and afternoon. Returned immediately before I even thought to take a picture.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello TimothyP,
Thank you for sharing your experience with our Insignia™ - Dual Screen Desktop Mount for Monitors up to 30" - Black . We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Movement on this was so difficult. Two monitors same level very difficult to use. Raising and lower 40lbs across a desk is difficult.
No, I would not recommend this to a friendSkip this one
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke easily, cheap bolts and wrenches for tightening.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ Dual Screen Desktop Mount for Monitors. We're sorry to hear about the issues you experienced with the durability of the bolts and wrenches.
We take full responsibility for this inconvenience and want to make it right. Please reach out to our customer support team so we can assist you with a replacement or provide further assistance to resolve this issue.
Your satisfaction is very important to us, and we appreciate your patience and understanding. Thank you for bringing this to our attention, and we hope to improve your experience with our products. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-dual-screen-desktop-mount-for-monitors-up-to-30-black/6505882.p?skuId=6505882
Waste of my time and money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i was dumb tryinf to fix the arms in the right spot but theyre in the wrong spots because quality control cant do there job
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to review our Insignia™ - Dual Screen Desktop Mount for Monitors up to 30" - Black.I am very sorry that you are not satisfied with our products,please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Does not come as advertised. comes as a piece of c
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping that it would actually come as advertised but the arms are pointing up and down like other reviews… i’d rather give a 0 star
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Dual Screen Desktop Mount for Monitors up to 30" - Black, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Difficult assembly amd needs flat bottom desk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clamp will not fit a desk that has a frame under the top, but a piece of scrap wood works to stabilize it. The pieces are stiff out of the box and need wd40 in order to assemble
No, I would not recommend this to a friendTo much hassle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Stan its self was great. That fact that it no come with any of the screws and washers was ridiculous. I spent an extra 20 bucks buying what was needed. Because it was for work and I didn’t have time to exchange it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ Dual Screen Desktop Mount. We’re glad to hear that you found the mount itself to be great; however, we sincerely apologize for the inconvenience you experienced with the missing screws and washers.
We understand how frustrating it can be to encounter such issues, especially when you are on a tight schedule. Your feedback is invaluable to us, and we will address this matter with our product development team to ensure that all necessary components are included in future packaging.
If you have any further concerns or if there’s anything we can do to assist you, please don’t hesitate to reach out. We appreciate your support and hope to provide a better experience in the future.
Thank you for choosing Insignia.
Recieved a returned item missing parts.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recieved a return that was missing the hardware i needed. Purchased a new product. Not cool.
No, I would not recommend this to a friendSag
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitors sag to one side. The tilt angel doesn’t stay put.
No, I would not recommend this to a friendpoor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for a dual monitor mount it works, but i have 2 identical displays and they sit at different heights
No, I would not recommend this to a friendWorth only $10, and if ur ok with yrly replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hot garbage. The part that actually holds the monitors are so weak, they can't hold up the monitors up anymore. It'll last for less than a year, you will notice your monitors dip down slowly then at some point they wont even hold up anymore.
No, I would not recommend this to a friendToo short
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was wanting to have a set of monitors above my 2 regular mo itors but this was too short.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Roger, thank you for taking the time to share your feedback. We’re sorry to hear that the Insignia™ Dual Screen Desktop Mount didn’t meet your expectations and that the height wasn’t sufficient for the setup you were hoping to achieve. That’s not the experience we want for you. Your feedback is important to us and helps us continue improving our products and overall customer experience.
Rafay | Insignia Products
Embarassing manufacturing issue
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like more than a dozen of these reviews, the mounts were facing up and down with the stand being designed to never be fully taken apart. Unusable, and from a current employee, a sick joke. Apparently has been a recurring issue for months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello John,
I personally would like to apologize for the experience you have been through with our Insignia™ - Dual Screen Desktop Mount for Monitors up to 30". I know it can be dissatisfying that its not working as expected. We would love to check this situation further with you. Please feel free to contact us at at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Not the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay, the manufacturer who made it messed it up so I returned it.
No, I would not recommend this to a friendMounts are opposite
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out ofcthe box, the two mounts that connect to the monitor are different direction. So one monitor works be facing the wall a d the other monitor would be facing me. Is there anyway toctuen one mount around?
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Willvjr,
Thank you for taking time to write a review our Insignia™ - Dual Screen Desktop Mount for Monitors up to 30" - Black. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Will be replacing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is should not be used for any monitor over 27” I have 2 curved monitors both on it now and they have it maxed out. And bothe monitors are saying a bit. Just waiting to get a new one to replase
No, I would not recommend this to a friendOk buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got an open box someone probably returned it because both monitors hang at different heights. I think it has to many joins and monitors can sagg.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for any inconvenience you've experienced with your purchase. It's disheartening to hear that the monitors in your open-box item arrived with such discrepancies. We understand the importance of quality assurance, and we're committed to ensuring that our products meet your expectations. We appreciate you bringing this matter to our attention, and we're here to assist you in finding a resolution that satisfies you. Please feel free to reach out to our customer support team, and we'll do everything we can to address your concerns promptly. Your satisfaction is our top priority. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-screen-desktop-mount-for-monitors-up-to-30-black/6505882.p?skuId=6505882
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product does not work, little flexibility in the installation and parts are missing or non-configurable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jason,
Thank you for taking the time to review our Insignia™ - Dual Screen Desktop Mount for Monitors up to 30" - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently running one monitor and it seems that the arm it is on is starting to sag
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issue you're experiencing with the monitor arm sagging. Ensuring the stability and durability of our products is important to us, and we apologize for any inconvenience this has caused. It's possible that the monitor arm may need to be adjusted or tightened to alleviate the sagging. If the issue persists, please reach out to our customer support team for further assistance. We're here to help and want to ensure that you're satisfied with your purchase. Thank you for bringing this to our attention, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-screen-desktop-mount-for-monitors-up-to-30-black/6505882.p?skuId=6505882
Facing wrong direction
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Horrible right out of the box as the plates were facing the wrong direction. I originally thought it was no big deal as I can just remove some screws and flip them. I did flip one plate, but the other plate's screw is blocked off and nearly impossible to reach. I decided it was not worth my time and effort anymore.
No, I would not recommend this to a friend