Customer Ratings & Reviews
- Model:
- NS-BC2ZSS1
- SKU:
- 6437135
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the Dual Zone Wine and Beverage Cooler with Glass Doors for its effective temperature control, appealing appearance, and quiet operation. The cooler's size, design, capacity, shelving, dual zone functionality and lighting are also well-received. However, some customers have expressed concerns about the product's long-term reliability and door functionality. A few customers have also mentioned the price and limited warranty as potential drawbacks.
This summary was generated by AI based on customer reviews.
STOPPED COOLING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit looks great and the price seemed reasonable but after having it for 3 years it stopped cooling and now is garbage. Very disappointed in this item.
No, I would not recommend this to a friendPerfect wine & beverage refrigerator for the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great wine & beverage refrigerator! Quiet, great performance & great purchase!
I would recommend this to a friendUncool Cooler
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a tragic day when your 3 year old wine cooler stops working and neither Best Buy nor Insignia could help with diagnostics. I wish I read the reviews before buying. I suspect it’s just a defective design and Insignia should recall them. This is our 3rd Best Buy appliance to die on us within a few years of purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've faced with your wine cooler and other appliances. We understand how frustrating this must be, especially when it happens repeatedly. Your feedback is invaluable, and we'll use it to improve our products and services. If there's anything else we can assist you with, please let us know. - Carl | Insignia Products
Terrible purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor blew right after warranty ran out go figure. Appliance repair in my area won’t service it. Finally found someone to fix it but repair price was almost just as much as what I paid for the fridge. Do your research first
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FranklinM. We're truly sorry to hear about the issues you've experienced with your Insignia Dual Zone Wine and Beverage Cooler. We understand how frustrating it can be when a product doesn't meet expectations, especially when it comes to a major appliance. We value your feedback and take customer satisfaction very seriously. We're committed to improving our products and services based on customer input. We encourage you to reach out to our Insignia customer support team (877-467-4289) directly. They can provide specific troubleshooting advice or assist with repair or other options. We hope to have the opportunity to resolve this issue and restore your trust in Insignia products. Thank you for your understanding and patience. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A refrigerator that warms your drinks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave 0 stars I would. We have now just returned our second fridge that broke and actually warms better than cools within 2 weeks each time. Best Buy made the exchange and return process MISERABLE. Absolutely disgusted with insignia and Best Buy.
No, I would not recommend this to a friendBroke after 5 months - no easy option for repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first we loved this wine fridge but after 5 months it stopped cooling and displayed a "HI" error message and beeped constantly. We called customer service who told us that we could only get this repaired or replaced by bringing the unit into the store. The wine cooler is around 150 lbs and it is extremely hard to move, let alone transport to the store. So buyer beware - if it breaks after a few months you will have to haul it to the closest Best Buy store to get it fixed, or lose out on $800.
No, I would not recommend this to a friendDoesn’t Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great foe the first few months then suddenly stopped cooling. Sent it in and it is not repairable, fortunately it went out right before the year warranty and rhey have given us our moneh back. Although, I loved how it looks I would not purchase the same one..now looking to see what are my better options in a wine fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Llig,
Thank you for writing a review about our Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless Steel . We know how frustrating it is that it just work for just a month and then stops cooling. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
2.5 years and Done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this in mid to late 2022 and it's no longer working. Disappointed in the life of this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out to us regarding your Insignia™ Dual Zone Wine and Beverage Cooler. We sincerely apologize for the inconvenience you are experiencing with your unit. We understand how disappointing it can be when a product does not meet your expectations, especially after a relatively short period of use.
While our products are designed with quality and longevity in mind, we recognize that issues can arise. To assist you further, we recommend checking your warranty status, as many of our products come with a limited warranty that may cover repairs or replacement.
If you could provide us with your model number and any relevant details about the issue, we would be happy to help troubleshoot the problem or guide you on the next steps for service or support.
Thank you for your patience and understanding. We value your feedback and are committed to ensuring your satisfaction.
Broke after 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I bought this for our new home and I wish we would have purchased a non-best buy brand. It worked great at first, but by month 6 it can't get cold and Best Buy will not visit to fix. We have to take it into the store which is a huge labor. I truly wish I could return it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bdavis0777,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
