Customer Ratings & Reviews
- Model:
- NS-BC2ZSS1
- SKU:
- 6437135
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the Dual Zone Wine and Beverage Cooler's temperature control, sleek appearance, and quiet operation. Many appreciate its size, design, capacity, and easily removable shelving. However, some customers have concerns about the cooler's durability and door functionality. A few also feel it is a bit pricey and that the warranty coverage could be longer.
This summary was generated by AI based on customer reviews.
Wine beverage fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shelving is difficult to take out drinks don’t stand up on wire racks
I would recommend this to a friend- Pros mentioned:Noise level
Just what I needed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! Super quiet and much better than the cooler it replaced.
I would recommend this to a friend - Cons mentioned:Durability
Waste of $700
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fifteen months after buying this, it stopped cooling. We hired an appliance repair man to work on it. He determined that the PC board is the problem. Unfortunately, he cannot find a replacement board, so now we get to pay $35 to leave the fridge at the dump, in addition to wasting the initial $700. Ultra poor quality. If you feel you need to buy this, you better get an extended warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GOKO,
Thanks for taking the time and effort to leave a review about our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless Steel (NS-BC2ZSS1). I'd like to apologize for the situation that you've experienced with one of our products. I know it can be dissatisfying. Please know that we are improving the quality of this product by considering our customers' feedback. If you need further assistance, please feel free to contact us via email or call our customer service at (877) 467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Wine Cooler
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We Love It! It would be perfect if about 1 inch wider in the interior so 3 bottles would fit easier and 1/4 inch more space between shelves as some wine bottles are thicker than others.
I would recommend this to a friendDual Zone Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as described, item quality exceeds expectations. Would highly recommend. Kids have all their drinks on one side, mom/dad have adult beverages on the other, can lock one/both fridge doors with lock located at the bottom or doors.
I would recommend this to a friend- Cons mentioned:Durability
Stopped working after two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great refrigerator when it’s working. The dual climate zones in the space is nice as well as the child lock. Unfortunately, after two years, it just stopped keeping things cold. If you want something that’ll last for more than a few years by a different brand. 
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Dual Zone Wine and Beverage Cooler. We're glad to hear that you appreciated the dual climate zones and child lock features. However, we're truly sorry to learn that it stopped working after two years.
We take full responsibility for this issue and want to help resolve it. Please contact our customer service team so we can assist you with troubleshooting, repairs, or exploring replacement options.
We value your feedback and are committed to improving our products to ensure they meet your expectations for durability and performance. Thank you for giving us the opportunity to address this. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Do Not Buy!! Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years, the beverage cooler stopped cooling as mentioned in many of these reviews. After spending $200 for an appliance repair person to evaluate the issue, it was determined that the compressor had a leak. Insignia is foreign made and does not use Freon. Instead it’s propane. The worse product to use for cooling. The product will cost more to fix it and cheaper to replace. I payed $859 plus tax for this product and it stopped working on 2 years. I will not buy another Best Buy product. Insignia is their brand. Pure junk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CharleneH, we apologize for any frustration you encountered. We’re committed to improving, and your feedback helps us do better.- Carl | Insignia Support
Will last only for 2-3 years.. DONT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Temperature doesn’t go down. Beeps with HI error code. Tried everything. Nope…3 years and all of these on a $800 cooler. Now they say it could be the sealant…and that might cost 800-1000. Thanks Insignia for giving a worst product. Your hot line is also a joke. A worthless cooler that can’t even be traded!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience! We’re happy to hear that the Insignia USB 3.0 SD and microSD Memory Card Reader is both easy to use and budget-friendly, Ramesh. Providing reliable and accessible tech solutions is our goal, and we appreciate your positive feedback. Tine | Insignia Support
- Cons mentioned:Durability
Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 of these @$799, one lasted 2 years, one lasted 3 and I'm sure the other will be shot soon. Had a tech out and it would cost more to repair than to replace. Complete junk
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ Dual Zone Wine and Beverage Cooler. We sincerely apologize for the inconvenience and frustration you've experienced with your units. Quality and customer satisfaction are our top priorities, and we regret that we fell short of your expectations.
We understand how important it is to have a reliable appliance, especially for something as valuable as your wine and beverages. While our products are designed to offer quality performance, it seems that we did not meet those standards in your case. Your comments about the durability and repair costs are concerning, and we take this feedback seriously.
To better assist you, we would like to gather more information about your experience. Please reach out to our customer support team and we would be happy to discuss possible solutions or alternatives.
Again, we apologize for any inconvenience this has caused and appreciate your feedback as it helps us improve our products for all our customers.
- Cons mentioned:Durability
Do Not Purchase this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia Dual Zone Wine and Beverage Cooler gave out in less than two years. Absolutely no recourse. Best Buy will not stand by it. It was $700 and lasted less than 2 years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, KimJ. We truly value your feedback and are always striving to improve our products and services. Your insights are important to us, and we hope to provide you with better experiences in the future. If you have any additional thoughts or suggestions, please feel free to share them with us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
DO NOT BUY! YOU HAVE BEEN WARNED!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cooler may seem great at the beginning, but just like others, I didn't listen to the 1 star reviews. It no longer cools after the warranty ran out. Best Buy won't do anything. As in, they won't fix any compressor-related issues. What else could go wrong with a fridge??? DO NOT BUY! Best Buy doesn't stand behind this dud. There are no replacement parts. This is a $700 paperweight that I now have to toss in the dumpster after less than 3 years. I think this officially ends my relationship with Best Buy. I've been a loyal customer, but if they can't stand behind their products then why should I? Don't EVER buy anything Insignia, it's a trap and they just want your money. YOU HAVE BEEN WARNED!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We sincerely apologize for the frustration and inconvenience you've experienced with our product. It's disheartening to hear about your cooling issues, especially after the warranty period has expired. We understand your disappointment and we truly value your loyalty as a customer. We're committed to providing quality products and standing behind them, and we regret that we've fallen short of your expectations in this instance. We appreciate you bringing this matter to our attention, and we'll do our best to address any concerns you may have. Please don't hesitate to reach out to us directly so we can assist you further and work towards resolving this issue to your satisfaction. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Great wine cooler.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I first saw one at my daughter's home at Christmas and had to have one for myself.
I would recommend this to a friendPerfect wine & beverage refrigerator for the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great wine & beverage refrigerator! Quiet, great performance & great purchase!
I would recommend this to a friendStay away as these products don't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. This is my 3rd product (the first 2 were broken or broke within 30 days). This one lasted for just less than 2 years and stopped producing cold air - just runs with a fan. Customer service says I'm out of luck as is more than 1 year old - stay away from these Insignia products - I learned a great lesson...you get what you pay for obviously.
No, I would not recommend this to a friendSTOPPED COOLING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit looks great and the price seemed reasonable but after having it for 3 years it stopped cooling and now is garbage. Very disappointed in this item.
No, I would not recommend this to a friendUncool Cooler
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a tragic day when your 3 year old wine cooler stops working and neither Best Buy nor Insignia could help with diagnostics. I wish I read the reviews before buying. I suspect it’s just a defective design and Insignia should recall them. This is our 3rd Best Buy appliance to die on us within a few years of purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've faced with your wine cooler and other appliances. We understand how frustrating this must be, especially when it happens repeatedly. Your feedback is invaluable, and we'll use it to improve our products and services. If there's anything else we can assist you with, please let us know. - Carl | Insignia Products
A refrigerator that warms your drinks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave 0 stars I would. We have now just returned our second fridge that broke and actually warms better than cools within 2 weeks each time. Best Buy made the exchange and return process MISERABLE. Absolutely disgusted with insignia and Best Buy.
No, I would not recommend this to a friendTerrible purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor blew right after warranty ran out go figure. Appliance repair in my area won’t service it. Finally found someone to fix it but repair price was almost just as much as what I paid for the fridge. Do your research first
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi FranklinM. We're truly sorry to hear about the issues you've experienced with your Insignia Dual Zone Wine and Beverage Cooler. We understand how frustrating it can be when a product doesn't meet expectations, especially when it comes to a major appliance. We value your feedback and take customer satisfaction very seriously. We're committed to improving our products and services based on customer input. We encourage you to reach out to our Insignia customer support team (877-467-4289) directly. They can provide specific troubleshooting advice or assist with repair or other options. We hope to have the opportunity to resolve this issue and restore your trust in Insignia products. Thank you for your understanding and patience. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Broke after 5 months - no easy option for repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first we loved this wine fridge but after 5 months it stopped cooling and displayed a "HI" error message and beeped constantly. We called customer service who told us that we could only get this repaired or replaced by bringing the unit into the store. The wine cooler is around 150 lbs and it is extremely hard to move, let alone transport to the store. So buyer beware - if it breaks after a few months you will have to haul it to the closest Best Buy store to get it fixed, or lose out on $800.
No, I would not recommend this to a friendDoesn’t Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great foe the first few months then suddenly stopped cooling. Sent it in and it is not repairable, fortunately it went out right before the year warranty and rhey have given us our moneh back. Although, I loved how it looks I would not purchase the same one..now looking to see what are my better options in a wine fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Llig,
Thank you for writing a review about our Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless Steel . We know how frustrating it is that it just work for just a month and then stops cooling. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285