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Customer Ratings & Reviews

Your price for this item is $7.99
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The comparable value price is $12.99

Customer reviews

Rating 4.4 out of 5 stars with 894 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers consistently note the excellent protection and good fit this hard-shell phone case provides for iPhone 12 and iPhone 12 Pro models. Many appreciate its affordability and the clarity of the case, allowing the phone's design to show through. While some users experienced issues with the case's durability and discoloration over time, the majority found it lightweight and easy to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 894 reviews
  • Rated 2 out of 5 stars

    clear coat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the clear coating already started peeling off and making it look all ugly now. But overall it’s a nice phone case

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Not Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good quality product, the starts cracking after few weeks

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Clear case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very durable. Starting to crack by the camera window after only having for two months..

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Tina,

      Thank you for taking the time to review our Hard Shell Phone Case for iPhone. I understand it is starting to crack and that can be disappointing. But, the product does have a one-year manufacturer's warranty so we would be happy to check your options for you. Please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Peeling off

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peeling off!!! Poor quality!!!!! Do not recommend

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello!
      Thank you for writing a review for our Hard-Shell Phone Case for iPhone® 12 and iPhone® 12 Pro, I truly apologize that you're going through this situation, I know it can be disappointing. I'd like to ask you to contact our support team, they will be more than happy to further assist you, please follow the link bellow.
      Roberto E.
      www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    not ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    return for refund, looked rainbow effect at times. be warn!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Crappy case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great case, back started to crumble after a month......

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Besty1, thank you for taking the time to leave a quick review of the Hard-Shell Phone Case for iPhone. I am sorry to read that you are having issues with your phone case, please feel free to contact us at 1-877-467-4289 to review the warranty on your product.

      Duban M- Insignia support
      INSIGNIAPRODUCTS.COM/CONTACT-US BBY-ExBrand_Insignia

  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor, protector peels in the back. Stay away.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello!
      Thank you for writing a review for our Hard-Shell Phone Case for iPhone® 12 and iPhone® 12 Pro, I truly apologize that you're going through this situation, I know it can be disappointing. I'd like to ask you to contact our support team, they will be more than happy to further assist you, please follow the link bellow.
      Roberto E.
      www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Clear iPhone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did the job until I found one better! Best Buy didn’t have many to pick from!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Peeling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be a great case if the back of it didn’t peel.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello!
      Thanks you very much for taking the time to review our Hard Shell Phone Case for iPhone 12 and iPhone 12 Pro. I know that this could be an uncomfortable situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Hector S. - Insignia Support  https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad bad bad so bad dont buy it never never neverrrr

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Piece of crappo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to take it off to lock my phone, save your money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too slick for me. Returned.easy to install. Just not for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is to easy to get scratched, it is very flimsy, it does not protect your phone like it says on its box, if your going to sell a product and you have on your product that it has features that are 100% guaranteed then that’s what the product should do.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our Hard-Shell Phone Case for iPhone® 12 and iPhone® 12 Pro. I understand you found it flimsy and that can be disappointing. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any more comments or concerns, please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case peeled after three weeks of normal use. It is very poorly made and a waste of money. I would not recommend purchasing this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a couple days later when I bought it the clear coat from the back started peeling

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Merari. Thank you for taking the time to leave a review on your Insignia™ - Hard-Shell Phone Case for iPhone® 12 and iPhone® 12 Pro - Clear. I know how disappointing it is getting a product with that kind of condition of the product. Please feel free to do a return for exchange or refund of it. Just visit any of Best Buy location near you.
      Mary II Insignia Products II https://www.insigniaproducts.com/ BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Disgusted

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to write a review but even though it said I picked it up, I never did and now I’m out the money.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the hard-shell phone case. I am sorry to read that you are having this inconvenience with the order. Kindly contact Best Buy customer service to check further options.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Flaking case - don't buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is already flaking after only 5 months of use. I would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the 20 dollars plus tax, because I found same thing for 5 bucks at five below store.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our Hard-Shell Phone Case for iPhone 12 and iPhone 12 Pro. I understand you you found it overpriced and that can be disappointing. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. But, if you have any more questions or concerns, please, use the link below to reach us.

      Insignia Support
      Miguel C.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Started peeling on the back

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started peeling just under 2 weeks after purchase, I had it on my phone about a week and a half!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly made, peels apart within only a few months.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started falling apart within only a couple of months. The plastic just peels off.

    No, I would not recommend this to a friend